Windows 10: My laptop is stuck at v1607

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  1. Posts : 20,957
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Feb 2018 #21

    The error code in post #1 was 8007000D.
    This error code does not exist in the current logs.
    The recommended starting point in the troubleshooting failed upgrade logs is the error code.
    So a new attempt is needed at upgrading to generate logs to troubleshoot.

    These were some problems that I saw in the logs:

    The event log was approximately 1 month old and the most remarkable entry were the WHEA controlled hardware errors.

    Code:
    Event[3556]:  Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2018-02-11T19:39:08.823
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-C7O6GIN
      Description: 
    A corrected hardware error has occurred.
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    Bus:Device:Function: 0x0:0x1C:0x5
    Vendor ID:Device ID: 0x8086:0xA115
    Class Code: 0x30400
    
    The details view of this entry contains further information.
    
    
    Event[3557]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2018-02-11T19:39:08.823
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-C7O6GIN
      Description: 
    A corrected hardware error has occurred.
    
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    
    Bus:Device:Function: 0x0:0x1C:0x0
    Vendor ID:Device ID: 0x8086:0xA114
    Class Code: 0x30400
    
    
    The details view of this entry contains further information.
    Code:
    IRQ 4294967293    Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #5 - A114    OK
    Code:
    0xA4300000-0xA43FFFFF    Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #5 - A114    OK
    Code:
    Memory Address 0xA4200000-0xA42FFFFF    Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #6 - A115
    Code:
    IRQ 4294967292    Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #6 - A115    OK
    Code:
    0xA4200000-0xA42FFFFF    Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #6 - A115    OK



    For the failure to upgrade many of the log entries were ambiguous.

    Code:
    2018-02-11 19:28:48, Warning    [0x0808fe] MIG    Plugin {050ed09e-a530-41e6-8ac9-a9a96e74a2c1}: [shmig] Failed to copy from C:\Users\Deniz C. Demir\AppData\Local\Microsoft\Windows\appsFolderLayout.bin to D:\$WINDOWS.~TMP\Work\MachineIndependent\Working\agentmgr\CCSIAgent\005AE70A\USER00000001\appsFolderLayout.bin, hr=0x80070002
    Code:
    2018-02-11 19:26:58, Warning               SP     FindGlobalPath: Cannot find volume name for \\?\GLOBALROOT\Device\HardDisk0\Partition1. Error: 0x0000007B
    Code:
    2018-02-11 19:26:58, Warning               SP     FindGlobalPath: Cannot find volume name for \\?\GLOBALROOT\Device\HardDisk1\Partition2. Error: 0x000000012018-02-11 19:26:58, Warning               SP     FindGlobalPath: Cannot find volume name for \\?\GLOBALROOT\Device\HardDisk1\Partition3. Error: 0x0000007B
    Code:
    2018-02-11 19:26:59, Warning               SP     FindGlobalPath: Cannot find volume name for \\?\GLOBALROOT\Device\HardDisk0\Partition1. Error: 0x0000007B
    Code:
    2018-02-11 19:28:42, Warning    [0x0803ea] MIG    Registry location HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers\{8FD7E19C-3BF7-489B-A72C-846AB3678C96}\V2\KnownUsers is considered invalid in the current context2018-02-11 19:28:42, Warning    [0x0803ea] MIG    Registry location HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers\{8FD7E19C-3BF7-489B-A72C-846AB3678C96}\V2\KnownUsers is considered invalid in the current context2
    DESKTOP-C7O6GIN
    Code:
    2018-02-11 19:28:52, Warning               MIG    User class hive loading error, ignoring. Hive path:C:\Users\Default\AppData\Local\Microsoft\Windows\UsrClass.dat, error: 2


    Drive: C:
    Free Space: 28.5 GB
    Total Space: 238.3 GB
    File System: NTFS
    Model: Samsung SSD 850 EVO M.2 250GB


    Drive: D:
    Free Space: 855.8 GB
    Total Space: 953.3 GB
    File System: NTFS
    Model: HGST HTS721010A9E630

    The event logs was approximately 1 month in duration.
    It had controlled WHEA hardware errors and no uncorrected BSOD.

    For the Panther logs there were error messages related to partitions and to users.
    However these were too ambiguous.

    Can you choose 1 drive for the Windows upgrade and remove the other drive from the computer during the upgrade. That is what is suggested as a troubleshooting step. Whether that does or does not have an impact on the partition warnings reported in the logs is unknown until it is done by trial and error.

    Backup the drive using Macrium.
    Create a brand new restore point.
    and Create more free space on the drive.

    This is an upgrade check list. Run through each step to optimize the computer for the next upgrade attempt. This will be to generate logs so that an error code can be used in the debugging of the logs.


    UPGRADE CHECK LIST:
    Run through this check list before the next upgrade attempt:

    1) remove nonessential hardware
    docks
    USB devices
    printers
    headset
    speakers
    bluetoot devices
    USB drives (other than a windows 10 iso if used for the upgrade)
    USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card,

    2) These should be the only attached devices:
    wired mouse
    wired keyboard
    monitor

    Any of these that have been done in the week prior to the next upgrade they are not necessary to repeat (Please repeat any step so that it is done within the week before the upgrade)

    3) open administrative command prompt and type or copy and paste: (repair file system)
    chkdsk /x /f /r

    C:\Windows\system32>chkdsk /x /f /r
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot

    This may take many hours so plan to run overnight
    Find the chkdsk report in the event viewer using the information in this link and post into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10 | Windows 10 Tutorials

    4) open administrative command prompt and copy and paste: (repair operating system)
    a) sfc /scannow
    b) dism /online /cleanup-image /restorehealth
    c) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    5) update windows (have all recommended updates installed) and reboot after updates

    6) uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)
    Use the applicable company specific antivirus uninstall tool.

    7) Verify that the drive has > 30 GB free space and preferably 20% free space. (At least 25 GB is needed for creating dumps)

    8) Place the computer in clean boot:
    https://support.microsoft.com/en-us/...oot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

    9) Remove all unused SATA devices (preferably only have 1 drive during the upgrade)

    10) Uninstall non-Microsoft disk encryption software

    11) Run disk cleanup to clean temporary and system files

    12) Create a new bootable Windows 10 iso for the next upgrade attempt:
    Download Windows 10
    Last edited by zbook; 15 Feb 2018 at 00:13.
      My ComputerSystem Spec

  2.    15 Feb 2018 #22

    Microsoft Answer desk support said , just to be clear there is no solution provided to us to clear the problem but to do a clean install or to migrate the system only saving the personal data , to do so you only need to download the windows 10 Iso from this web site Download Windows 10

    1. Select Download tool now, and select Run. You need to be an administrator to run this tool.
    2. If you agree to the license terms, select Accept.
    3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.
    4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10.
      5. Select which media you want to use: Select ISO
      6. After the installation media is created, you only need to decompress the ISO file and to access to a folder called `Sources` then look for a Setup.exe file launch it , then Choose the second option available and you will be promoted to type the key of windows , just ignore it and click on `` i don`t have a licence key`` , then choose the edition of you present windows home or pro , careful not select Windows s, `` ITS a B.S SYSTEM ``, then after that accept the contract ... and for the last thing to do is to select the second option again Custom install windows only , then choose the partition where Windows is installed then click on next or install , then click on ok .
      - what will happen is that all you files and folders on the drive C will be moved to a folder with the name ``Windows.old`` At the same Drive thats why you need to have some free space on that drive, after the install is completed you can cut and paste them back where they were before .
      well thats all , you only need now to reinstall your apps and softwares .
      i hope i helped , aaaand this is the only solution, no need to look for the source of the problem cuz no one knows , ah just before i go away , there is no difference between windows 10 v 10.0 or 1511 or 1607 or 1703 or 1709 if you are going to play games ,listen to music and watch movies and navigate on internet ``facebook ....`` i mean do basic things on your computer , there no need to update your system its only a pain in the Axxe , do not expect much from it , just deactivate the Windows update service from Windows services , by doing this , WIN+R then type services.msc then look for Windows update and then right click on it and stop the service and then select disable after that apply and click OK , and Voila .
      no more updates and no more problems .
      :)
      My ComputerSystem Spec

  3.    15 Feb 2018 #23

    Guys thank you so much for the replies I'm doing my best to understand and implement your suggestions
      My ComputerSystem Spec


 
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