Brand New HP Elite 800 i7700 8GB 512GB SSD Win10 1709 failure.

  1. Posts : 4

    Brand New HP Elite 800 i7700 8GB 512GB SSD Win10 1709 failure.


    Brand new (received this week) computer for my parents with nothing else installed and Win10 update has serious issues. Horribly slow to download 1709. Then it fails to install.

    HP Elite 800 i7700T 2.90 GHz 8GB 512GB SSD
    Monitor keyboard & mouse only hardware attached
    NO additional software installed.
    Win10 Pro x64

    Fios interweb connection

    Hooked it up and seemed ok. Before doing anything else, went to update Win10Brand New HP Elite 800 i7700 8GB 512GB SSD Win10 1709 failure.-15169832553081452606384.jpg

    1709 "Feature update" took over a day to download. It would sit for hours at a fixed "downloading update" percentages.

    Finally finished downloading this AM.

    The installation failed.


    Now we're trying again to download and it's been stuck at 18% for over an hour.

    Internet still works, but not as snappy as it was. Yesterday during update attempt #1, it was taking minutes for pages to load (like Googles home page)

    Before proceeding beyond trying anything besides download attempt #2, is there a consensus on how to proceed?

    Should I terminate the 1709 download attempt and, if so, is there a way to stop Win 10 from automatically doing it?

    Want to get the most stable system before proceeding with installing any software.

    Much obliged.
      My Computer

  2. Posts : 4
    Thread Starter

    Pause until resolved?

    Read some responses to MS explanation of 1709 "benefits"

    What's new in Windows 10, version 1709 | Microsoft Docs

    Commenters on that thread seem universally perturbed, although happy people are usually less likely to comment. Accordingly, have paused the update process until I get a better feel as to how I should proceed (advice is very, very welcomed! :)

    Does 1709 offer any usable benefits for the casual user? This computer will be used for email, web surfing, office programs and other basic stuff. No gaming or CAD.

    Should I suspend all updates until a 1709 replacement arrives? Can future security updates be installed without installing 1709?

    Thanks again!
      My Computer

  3. Posts : 4,224
    Windows 10

    Did you make a backup/image backup of the machine before you started updating? If so, you can use that later on to get stuff that might be missing from the clean install that I recommend you do next, starting with wiping the hard disk/SSD from which the laptop boots and letting Windows rebuild itself from scratch. 1709 works just fine on 6 of my 8 computers, so unless they are specific issues for your target laptop, I don't believe you should have any problems getting this to work.
      My Computers

  4. Posts : 4
    Thread Starter

    Hi Ed,

    No, I did not make a backup before starting the updates. With what I have shown on the screenshot above, is it still possible to do so? Is there a rough estimate of how big a pure backup would be? (Need to know if I need a bigger USB memory stick. At least it's USB 3.0)

    I'm not at that computer at the moment, but think storage space used was currently ~60GB on C: and ~15-17GB or thereabouts on D:

    I did nothing beyond hooking it up to monitor, keyboard, mouse and internet, and immediately going to Windows Update.

    I bought the HP Elite as I thought a business oriented machine would be more stable than some home-oriented one with a lot of superfluous stuff. I didn't check the C: drive before starting, is 60GB the usual size for a new Win10 machine, or is that bloat added from this "feature" update?

    Thanks again for your advice :)

    ETA: it's a compact desktop rather than laptop: (256GB not 512GB of SSD, so not crazy about the OS eating up a quarter of the drive)

    HP 800 G3

    Manufacturer # 1FY79UT#ABA

    Brand New HP Elite 800 i7700 8GB 512GB SSD Win10 1709 failure.-hp-elitedesk-800-desktop-mini-g3-35w-front-right-facing_0.jpg


    • 2.9 GHz Intel Core i7-7700T Quad-Core
    • 8GB of 2400 MHz DDR4 RAM
    • Integrated Intel HD Graphics 630
    • 256GB Turbo Drive G2 M.2 PCIe SSD
    • 1 x Gigabit Ethernet Port
    • 802.11ac Wi-Fi | Bluetooth 4.2
    • 1 x USB 3.0 Type-C | 6 x USB 3.0 Type-A
    • 3 x DisplayPort
    • USB Wired Keyboard & Mouse Included
    • Windows 10 Pro (64-Bit)

    From the description @ B&H

    "The installed operating system is Windows 10 Pro (64-bit), and also included is Windows 10 Pro (64-bit) recovery media."

    So I'm guessing D: is the recovery media?

    Last edited by NotRealHappy; 26 Jan 2018 at 11:30. Reason: Additional computer info
      My Computer

  5. Posts : 4,224
    Windows 10

    If you've not installed many extra apps, I don't see how the image to be captured could be bigger than 20 GB, so a 32 GB UFD (USB Flash Drive) should be good enough. My advice, however, would be to simply perform a clean install, so you'd need an 8GB UFD to create a bootable installer to handle that chore. Let us know if you need help getting all this stuff sorted. It's easy to handle these tasks if you've done them before; not so much if you need to start from a blank slate.
      My Computers

  6. Posts : 4
    Thread Starter

    Hi Ed,

    If I've done it before, I've forgotten (I think I just found my sig line)

    Just turned 60 and can't remember how to do a lot of stuff, so if there's a simple how-to step by step thread or youtube video you could point me to that would be great.

    I have a couple of laptops which seem to have digested the Win10 updates without issue, which makes hiccups with a brand-new (and more powerful) machine rather baffling. But I am easily baffled...
      My Computer


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