Can't update because of Trend Micro but it isn't on my computer

  1.    22 Jan 2018 #1

    Can't update because of Trend Micro but it isn't on my computer

    I have been unable to update Windows 10 since early December, 2017. I get a message saying that Trend Micro is incompatible with the update and I must remove it before proceeding, but Trend Micro is not on my computer, nor have I ever installed it on any of my computers. How do I fix this?
      My ComputerSystem Spec

  2. Bree's Avatar
    Posts : 9,950
    10 Home x64 (1809) (10 Pro on 2nd pc)
       22 Jan 2018 #2

    Welcome to TenForums @dlnordin

    You could try Trend Micro's removal toolkit, just in case some parts got installed without you noticing (bundled with something else, perhaps?).
      My ComputersSystem Spec

  3.    23 Jan 2018 #3

    Trend Micro Issue

    I ran the trend micro remnant removal tool, though I couldn't tell if anything was removed, it did say complete. Now, when I go to the Windows Update page under settings, it never starts the download to update windows 10 version 1709. My machine has been trying to update this version of windows since 12/9/17, and has failed every time. Now it won't start the download.
      My ComputerSystem Spec

  4.    23 Jan 2018 #4

    Tried the install again, after running the Trend Micro Remnant Removal tool. Still getting the same result."We couldn't uninstall these apps
    Trend Micro Internet Security 2009.
    I haven't even had this pc long enough to have put that software on it in the first place.
      My ComputerSystem Spec

  5.    23 Jan 2018 #5

    Trned Micro Blocking Windows 10 Upgrade

    Seems I am dead in the water here. The sw, by any measure I can come up with, is not actually on this pc, yet Windows won't install an upgrade because of some phantom sw it suspects is there. This is utterly bizarre. How can I fix this?
      My ComputerSystem Spec

  6.   My ComputerSystem Spec

  7.    24 Jan 2018 #7


    Farbar, FRST, is an excellent tool to find and remove anything.
    Its usually used for malware removal, but has other uses

    Downloading Farbar Recovery Scan Tool

    post the 2 logs

      My ComputerSystem Spec

  8. Posts : 1,454
    W10 pro x64 and W8.1 x86
       24 Jan 2018 #8

    Trend Micro was (for me at least) part of the bundled software that came preinstalled with a new Dell PC back in 2012. While I suspect a good product at the time, its methods of operation meant it was not for me.

    One of the first things I did was to clean install and get rid of all this unwanted stuff.
      My ComputerSystem Spec


Related Threads
Solved Trend Micro only in AntiVirus, Firewalls and System Security
recently did a clean install of W10. A whole new experience. Advice from a "knowledgable" was to leave all the AVs etc out and get the paid version of Trend Micro which would give me complete cover. I think I should have Ccleaner & Malwarebytes...
No more BSODs? New trend? in Performance & Maintenance
So I think I got my first Win 10 BSOD. I upgraded about two weeks ago. Only instead of the blue screen we've all grown to hate, I got this warm-and-fuzzy message with a sad-face and just the name of the exception. No more endless string of...
This update is attempting to install via Windows Update. According to their info the driver can be installed no other way bar Windows Update. Several times the process has failed: Error 0x800f0203. Can anyone advice me, please, why I am having...
Trend Micro... in AntiVirus, Firewalls and System Security
Think I'm going to give Trend Micro a try is it a good buy as I've never used it before it does look good and they say it works on all my devices which is great news.
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 15:18.
Find Us