Windows 10: Daily Win 10 auto update attempts, 100% fail rate

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  1.    22 Jan 2018 #31

    Okay, I'll give it a shot.
      My ComputerSystem Spec

  2.    22 Jan 2018 #32

    By the way - I went back into my Device Manager, to remove the PS/2 mouse & keyboard, and they're not there at all anymore. Weird. Of course, I had a black screen & non-responsive computer this morning when I returned to it.

    I looked at the event viewer, and found a lot of errors from earlier this morning, most related to DistributedCOM. Whatever that means...
      My ComputerSystem Spec


  3. Posts : 17,855
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Jan 2018 #33

    For each crash please post a new zip:
    log collector v2-beta08.zip
      My ComputerSystem Spec

  4.    22 Jan 2018 #34

    Apparently, that doesn't work on this computer. As previously, I just get a flash of a black pane with red text for an instant, and it's gone too fast to even see what was there. Is there another way to view this?
      My ComputerSystem Spec


  5. Posts : 17,855
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Jan 2018 #35

    There are two options for the log collector on this link.
    See if either one works.
    If not, there is one more option.
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

  6.    22 Jan 2018 #36

    Okay - I used the non-beta version again. Here's the report -DESKTOP-7F43MBK-2018-01-22_103555_18.zip
      My ComputerSystem Spec


  7. Posts : 17,855
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Jan 2018 #37

    There were crashes but no BSOD yet as the crash dump failed.

    1) When available please post images of the test results for HD Tune:
    a) Health (SMART)
    b) Benchmark

    2) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 6 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM BSOD Tutorials

    3) These two items are displayed as problem devices:
    Code:
    Standard PS/2 Keyboard    ACPI\PNP0303\4&DC382E&0    This device is not present, is not working properly, or does not have all its drivers installed.Microsoft PS/2 Mouse    ACPI\PNP0F03\4&DC382E&0    This device is not present, is not working properly, or does not have all its drivers installed.
    Open device manager > click view > show hidden devices > expand all rows > look for icons that are yellow triangles with black exclamation marks > post images into the thread

    4) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:Speccy - Free Download - Piriform: Speccy - System Information - Free
    Speccy - System Information - Free Download
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    5) Make sure that there is no over clocking while troubleshooting.
    6) Sometimes there are problems in the bios that produce bsod.
    The BIOS: Version/Date American Megatrends Inc. P01-A1, 2010-04-01
    7) Please check to see if this is the most up to date version.
    8) Open the website for the computer or motherboard manufacturer to view the drivers and post a URL or hyperlink into the thread.
    9) To ensure that there are no improper bios settings please reset the bios.
    10) How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow





    Code:
    Event[27612]:  Log Name: System  Source: volmgr  Date: 2018-01-22T08:11:27.905  Event ID: 46  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-7F43MBK  Description: Crash dump initialization failed!
    Code:
    Event[5239]:  Log Name: System
      Source: Display
      Date: 2017-01-29T22:55:30.616
      Event ID: 4101
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-7F43MBK
      Description: 
    Display driver amdkmdap stopped responding and has successfully recovered.
    
    
    Event[5240]:
      Log Name: System
      Source: Display
      Date: 2017-01-29T22:55:30.618
      Event ID: 4101
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-7F43MBK
      Description: 
    Display driver amdkmdap stopped responding and has successfully recovered.
      My ComputerSystem Spec

  •    22 Jan 2018 #38

    I just ran HD Tune health & benchmark again. Here are the results:Click image for larger version. 

Name:	HD tune health 2.JPG 
Views:	1 
Size:	90.9 KB 
ID:	173798Click image for larger version. 

Name:	HD tune benchmark2.JPG 
Views:	1 
Size:	110.3 KB 
ID:	173799

    I'll try running the memtest86 now. I don't know if it will be able to complete, as there's a Windows security update trying to install again, every hour or so. As soon as it detects inactivity it tries to install, then crashes to black screen on reboot #2.

    We'll see what happens...

    By the way - there appear to be 50 or so versions of memtest86 - should I use
    http://www.memtest.org/download/5.01...6+-5.01.iso.gz or
    http://www.memtest.org/download/5.01...+-5.01.iso.zip
    or a different version?

    **Edit - I just tried both of the above, and neither worked. I must be missing something.
      My ComputerSystem Spec


  • Posts : 17,855
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Jan 2018 #39

    Any version for Memtest86+ version 5.01 that works on the computer should be ok as long as there are 8 or more passes.
    Please use a camera or smart phone camera to take a picture and post an image into the thread.

    For the drive please use Samsung magician after the memtest86+ version 5.01 has completed.

    Windows updates should not be able to interfere with Memtest86+ version 5.01 testing.
      My ComputerSystem Spec

  •    22 Jan 2018 #40

    Okay. I went away from the computer for an hour or so, and it crashed again while I was away from it. Usual black screen, no messages, hard drive non-responsive, and on manual restart, got a message that it was trying to complete the installation, followed by "restoring your previous version of Windows".

    I'm trying an experiment at the moment. I noticed a ton of error messages when I ran event viewer again, and checked Google for others having the same error. One person, in particular, was having precisely the same issues I am, and he actually said that he found a solution. He unplugged his Passport accessory drives (the same as I have), downloaded the update, and it went in fine & started working again for the first time in months. So, I'm giving that a go, to see what happens. It would be nice if it was something that simple (but, with my luck, it NEVER is!)
      My ComputerSystem Spec


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