Windows 10: windows 10 update 1709 black screen with mouse after login

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  1.    17 Jan 2018 #1

    windows 10 update 1709 black screen with mouse after login


    hp pavillion laptop updated to the latest build 1709 resulted in the screen being black with mouse after login. I have returned to previous build, updated the graphics driver (although the intel graphics driver is still from 2015) and am now in the process of reinstalling update 1709 waiting to see if this has fixed it.
      My ComputerSystem Spec


  2. Posts : 619
    Windows 10 Pro 64bit
       17 Jan 2018 #2

    Many users are having the same/similar problems & if you can log in via safe mode the solution is to turn off use sign-in info to auto finish setting up device after update or restart in Windows 10.
    For Windows 10 (Version 1709), select the Start button, select Settings > Accounts > Sign-in options, then make sure Use my sign in info to automatically finish setting up my device after an update or restart is turned off.
    For previous versions of Windows 10, select the Start button, select Settings > Update & security > Window Update > Advanced options, then select the check box next to Use my sign in info to automatically finish setting up my device after an update.
    Another potential solution is to remove any USB devices (wireless mouse, keyboard, external hard drive/s) & wait to see if boot continues, if not then to restart with devices still disconnected (if possible).
      My ComputerSystem Spec

  3.    17 Jan 2018 #3

    Ty Bastet
    its currently preparing (i think) 1709 update so i have done what you mentioned. no devices plugged into it. i updated the latest chipset and gfx drivers from the hp site as well
      My ComputerSystem Spec


  4. Posts : 619
    Windows 10 Pro 64bit
       17 Jan 2018 #4

    Yes the graphics card can do this, I had a black screen after an nVidia update (using their GeForce experience software) which I had to uninstall in safe mode then install a fresh copy of the driver from the nVidia website & do a clean install.
      My ComputerSystem Spec


  5. Posts : 16,332
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Jan 2018 #5

    Please update the system specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

    Open the HP website > support and drivers > enter product or serial number > view drivers > post a URL or hyperlink into the thread
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
      My ComputerSystem Spec

  6.    17 Jan 2018 #6

    zbook said: View Post
    Please update the system specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

    Open the HP website > support and drivers > enter product or serial number > view drivers > post a URL or hyperlink into the thread
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
    i have several pcs, guess my main one
      My ComputerSystem Spec


  7. Posts : 16,332
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Jan 2018 #7

    The "My Computer" section has room for several computers.
    It will enable viewers to find the information as the thread grows and not have to page through each post.
      My ComputerSystem Spec

  •    18 Jan 2018 #8

    well its the same problem exists after doing the above. im stumped
      My ComputerSystem Spec

  •    1 Week Ago #9

    I have installed your WIN 10 PESE to boot my Windows 10 onto my desktop as my system started having the issue of just showing a black screen with a white cursor. I tried all the tricks on the forums but could not get past it.

    I could not do a system restore, nor revert to a previous version. I really need to keep all my program files for work. So installed your platform, all my files seem fine and in good order. But I am thinking there is something missing in the boot or a windows file thats preventing my system from booting properly.

    I have installed the DISM tool but after running say the 1 option and pressing enter I get this:

    Error: 50

    DISM does not support servicing Windows PE with the /Online option.

    My main drive is C: and its partition is X:

    Not sure what to do. Whats the best approach to repair or find out whats messed up with the boot system or windows files?

    I really don't want to wipe all my programs from my C drive and start over as its painful.

    Certainly appreciate any advice.

    Thanks
      My ComputerSystem Spec


  • Posts : 619
    Windows 10 Pro 64bit
       1 Week Ago #10

    I'm reading mores & more users with the same problem, one thought is that the user profile has become corrupt & the solution is to create a new one within cmd prompt under task manager. From the black screen press ctrl alt del to open task manager -> file -> run new task type "cmd.exe" without quotes, and check the admin privileges box. in cmd: type: net user /add [username] [password] username and password without [] press enter, then type: net localgroup administrators [username] /add broo0d comments on Black screen when trying to log in to windows
      My ComputerSystem Spec


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