windows 10 update 1709 black screen with mouse after login

Hi

Thanks for the reply, appreciate it.
Problem is I am currently stuck in the windows 10 repair loop.
I can't use ctrl alt del at all.

I can get into the trouble shooting menu via the windows media creation tool on USB stick.
Then get into cmd prompt.

I have tried doing sfc/scannow

I have tried to run bootrec / fixmbr and bootrec / rebuildbcd
I was thinking the boot maybe screwed up somewhere.

At times it almost goes into "attempting repair" on startup with the USB boot. But then says it failed to repair.

I can see all my files, all seem to be fine...as I can boot from the an disc with windows PE and some of the tools I downloaded from your forum.

Its a bit frustrating as I have a ton of programs that I really don't want to re install with a clean install of windows.

Any further suggestions on the best approach to fix the boot issue?

Thanks and most certainly appreciate any advice

Steve

Bastet said:

I'm reading mores & more users with the same problem, one thought is that the user profile has become corrupt & the solution is to create a new one within cmd prompt under task manager. From the black screen press ctrl alt del to open task manager -> file -> run new task type "cmd.exe" without quotes, and check the admin privileges box. in cmd: type: net user /add [username] [password] username and password without [] press enter, then type: net localgroup administrators [username] /add broo0d comments on Black screen when trying to log in to windows

"I can get into the trouble shooting menu via the windows media creation tool on USB stick.
Then get into cmd prompt."

No guarantee, but I've seen this fix the black screen with white mouse cursor issue a few times due to display adapter driver not being recognized. From command prompt, type devmgmt.msc to open Device Manager. Scroll down to Display adapter/ r-click 'Update driver'/ Browse my computer ***/ Let me pick ***. In the list, select 'Microsoft Basic Display Adapter'/Next. Do not be alarmed if display blacks out for a few seconds. Restart to see if boot issue is fixed.
If boot is repaired, test the system a few times, then use repeat steps up to 'Update driver' but this time, choose 'Search automatically ***' and let Windows pick a version of your orig driver set that makes it happy.
If not, you've only wasted 10 minutes and we'll see if any other solutions surface. Good Luck

naturalbodz .

Please start a brand new thread.
Use a camera or smart phone camera to take pictures and post images into the the thread for these commands:

1) Find a flash drive that you can format ( > or = 8 GB)
2) Create a bootable Windows 10 iso:
https://www.microsoft.com/en-us/software-download/windows10
3) Insert the flash drive into any USB port
4) Power on the computer and click the applicable keyboard key to open the BIOS boot menu:
http://www.disk-image.com/faq-bootmenu.htm
5) Boot to the external USB hard drive
6) It may take 5 - 10 minutes for the iso to load while viewing the Microsoft Windows icon
7) Select the language, time, currency, and keyboard or click next > in the left lower corner click repair your computer
8) Click troubleshoot
9) Click startup repair and if it fails move to the next step
10) Click system restore (start with the oldest restore point and keep repeating) and if it fails or if there are no restore points move to the next step
11) Click command prompt > Administrator: X:\Windows\System32\cmd.exe > X:\Sources> type:
FOR ALL OF THESE STEPS PLEASE USE A CAMERA OR SMART PHONE CAMERA TO TAKE PICTURES AND POST IMAGES INTO THE THREAD USING ONE DRIVE OR DROP BOX OR GOOGLE SHARE LINKS.
12)c:
13) dir
14) d:
15) dir
16) x:
17) bcdedit /enum
18) bcdedit | find "osdevice"
19) diskpart
20) list disk
21) list volume
22) select disk 0
23) list partition
24) select partition 1
25) detail partition
26) select partition 2
27) detail partition
28) select partition 3
29) detail partition
30) select partition 4
31) detail partition
If there are any additional partitions on disk 0 please continue in the same fashion displaying the information for each partition.
32) select disk 1
32) list partition
33) exit
34) chkdsk /r C:
If the drive letter is different from C: in step #18 change C: to this drive letter. This may take many hours and typically displays ETA.
35) (reboot)
36) (Reopen command prompt > administrator: X:\windows\system32\cmd.exe > X:\sources> type:
37) sfc /scannow /offbootdir=C:\ /offwindir=C:\windows (If the drive letter is different from C: in step #18 change C: to this drive letter. This may take many hours.)
38) bootrec /fixmbr
39) bootrec /fixboot
40) bootrec /scanos
41) bootrec /rebuildbcd
42) (reboot)
If at any time the repair is successful and you are able to boot normally, then consider the repair fragile and backup all files to another drive or to the cloud and and make a backup image using Macrium (free edition):
https://www.macrium.com/reflectfree
There are more steps pending the results of the above steps.
Please make sure that a camera or smart phone camera is used to take pictures and post images into the thread using one drive or drop box or google share links.

Thanks for the advice.

Unfortunately I can't access command prompt from my windows system, only via the media creation tool or windows PE which does not bring up my graphic drivers.

This appears to be a really common issue now, as I have a second PC and the same thing has happened just this afternoon!

Black screen with white mouse cursor, and all I can bring up is the different screen options down the right hand side by using windows key and P on the keyboard.

So this is the second PC in my office this has happened to in the space of three days. I believe it must be after one of the updates.

It has put me behind 3 days now for my business as I have a home office. If I can't get the windows 10 back I am looking to go back to windows 7. I need a stable operating system.

I called Microsoft support in Australia and they tried to palm it off on my motherboard not being compatible! Sure one PC has a older motherboard but was working fine up until 3 days ago, the other is windows 10 compatible and is a system used for video rendering so its high spec.

Even the windows media creation tool is awful. Pretty much useless as all I can use is command prompt.
The repair functions do not work, the system restore does not work...

I am going to try to fix this without completing wiping my drive an re-installing all my programs... Another day of work lost!

Really disappointed with windows 10.

Frustrating to say the least.

Either way I am very appreciative of any help and advice, hopefully this can also help others who have the same issues.

Thanks

Steve

mrgeek said:

"I can get into the trouble shooting menu via the windows media creation tool on USB stick.
Then get into cmd prompt."

No guarantee, but I've seen this fix the black screen with white mouse cursor issue a few times due to display adapter driver not being recognized. From command prompt, type devmgmt.msc to open Device Manager. Scroll down to Display adapter/ r-click 'Update driver'/ Browse my computer ***/ Let me pick ***. In the list, select 'Microsoft Basic Display Adapter'/Next. Do not be alarmed if display blacks out for a few seconds. Restart to see if boot issue is fixed.
If boot is repaired, test the system a few times, then use repeat steps up to 'Update driver' but this time, choose 'Search automatically ***' and let Windows pick a version of your orig driver set that makes it happy.
If not, you've only wasted 10 minutes and we'll see if any other solutions surface. Good Luck

@Bastet

Unfortunately I have two PCS with the black screen and mouse issue, even after trying the recovery procedure and getting to the options for "Safe mode" there are a few options and I have tried them all...all I get is the same black screen with a lower resolution mouse but no safe mode!

Its like a vicious circle that seems to be un fixable without getting into command prompt!

This is getting so common now its just not funny, the net is riddled with people with the same issue.
At least there should be an option to get into safe mode and do as you said, remove the graphics driver and replace with a previous version...but most can't get that far.

I am going to start a new thread as suggested zbook.

I have taken photos of my screen as suggested, hopefully there is success so it can help others get out of this black screen with cursor issue. Its more a curse. than anything!

Bastet said:

Yes the graphics card can do this, I had a black screen after an nVidia update (using their GeForce experience software) which I had to uninstall in safe mode then install a fresh copy of the driver from the nVidia website & do a clean install.

Hi zbook,

Most certainly appreciate your advice with this as I now have two PCS with the same black screen and white cursor!

I have created a new thread at and taken some images Black Screen with Mouse Cursor with continual repair loops - Windows 10 Forums

I was not too sure on step 36) and 37) getting to admin rights for it?
As I tried previously before this using the bootrec/fixboot and it comes up "access denied"

What file location should I be running the bootrec /fixmbr
bootrec /fixboot
bootrec /scanos
bootrec /rebuildbcd ?

There only thing I can think of to why this has happened is either the latest update of windows 10 screwed both PCS or the Nvdia drivers as they would have updated at the same time!

The problem is I can't get into safemode to remove the latest drivers...as it will not let me in.

And I have no idea on how to replace a driver through command prompt.

Once again I really appreciate your assistance with this and any advice on how to prevent it from happening again in the future as I really can't afford to have the downtime for my work, as I work from home on PC.

Thanks and enjoy your weekend

Steve

zbook said:

naturalbodz .

Please start a brand new thread.
Use a camera or smart phone camera to take pictures and post images into the the thread for these commands:

1) Find a flash drive that you can format ( > or = 8 GB)
2) Create a bootable Windows 10 iso:
https://www.microsoft.com/en-us/software-download/windows10
3) Insert the flash drive into any USB port
4) Power on the computer and click the applicable keyboard key to open the BIOS boot menu:
http://www.disk-image.com/faq-bootmenu.htm
5) Boot to the external USB hard drive
6) It may take 5 - 10 minutes for the iso to load while viewing the Microsoft Windows icon
7) Select the language, time, currency, and keyboard or click next > in the left lower corner click repair your computer
8) Click troubleshoot
9) Click startup repair and if it fails move to the next step
10) Click system restore (start with the oldest restore point and keep repeating) and if it fails or if there are no restore points move to the next step
11) Click command prompt > Administrator: X:\Windows\System32\cmd.exe > X:\Sources> type:
FOR ALL OF THESE STEPS PLEASE USE A CAMERA OR SMART PHONE CAMERA TO TAKE PICTURES AND POST IMAGES INTO THE THREAD USING ONE DRIVE OR DROP BOX OR GOOGLE SHARE LINKS.
12)c:
13) dir
14) d:
15) dir
16) x:
17) bcdedit /enum
18) bcdedit | find "osdevice"
19) diskpart
20) list disk
21) list volume
22) select disk 0
23) list partition
24) select partition 1
25) detail partition
26) select partition 2
27) detail partition
28) select partition 3
29) detail partition
30) select partition 4
31) detail partition
If there are any additional partitions on disk 0 please continue in the same fashion displaying the information for each partition.
32) select disk 1
32) list partition
33) exit
34) chkdsk /r C:
If the drive letter is different from C: in step #18 change C: to this drive letter. This may take many hours and typically displays ETA.
35) (reboot)
36) (Reopen command prompt > administrator: X:\windows\system32\cmd.exe > X:\sources> type:
37) sfc /scannow /offbootdir=C:\ /offwindir=C:\windows (If the drive letter is different from C: in step #18 change C: to this drive letter. This may take many hours.)
38) bootrec /fixmbr
39) bootrec /fixboot
40) bootrec /scanos
41) bootrec /rebuildbcd
42) (reboot)
If at any time the repair is successful and you are able to boot normally, then consider the repair fragile and backup all files to another drive or to the cloud and and make a backup image using Macrium (free edition):
https://www.macrium.com/reflectfree
There are more steps pending the results of the above steps.
Please make sure that a camera or smart phone camera is used to take pictures and post images into the thread using one drive or drop box or google share links.

unfortunately ctrl alt del do not work with both of my black screens. I have tried numerous key combinations and its just stuck with the black screen. The only thing I can get is windows key plus P brings up the various screen options on the right hand side.

But after making various selections over and over as many suggest to fix, it still remains the same..

Unfortunately even with the media creation tool.... I can only get into CMD... Even the safe mode options just bring up the same black screen with a slightly larger cursor!

If I could get into safe mode I could remove the nvidia driver and see if that is causing it but I can't even get that far. This is a common occurrence as I have googled and searched for hours now, my only real option is to scrap windows 10 and go back to 7 as this was a lot more stable for me.

I can't afford the downtime with all of this as it seems like the windows media creation tool is poorly build as it does not even get into basic safe mode!

Not sure but I am thinking windows 7 fresh install.

Bastet said:

There’s only the other option of creating a new user.
From the black screen press ctrl alt del to open task manager -> file -> run new task type "cmd.exe" without quotes, and check the admin privileges box. in cmd: type: net user /add [username] [password] username and password without [] press enter, then type: net localgroup administrators [username] /add https://www.reddit.com/r/techsupport...s/dx8r5b1/Once logged into the new account you should be able to access the old account’s folders to transfer personal files over to the new account.

It is possible to reboot from the MCT administrator command prompt to the computer's safe mode.
It it trial and error depending upon the computer's underlying problems.
If you have a display that is no longer black while in safe mode and can launch device manager then you may be able to uninstall the graphic driver.

See option #3 in this link:
Boot into Safe Mode on Windows 10 Windows 10 Tutorials

Open the Windows 10 iso advanced troubleshooting menu > command prompt > Administrator: X:\Windows\System32\cmd.exe > X:\Sources> type:
bcdedit /set {identifier} safeboot minimal (instead of identifier the typical entry is: {default})

Please note that every reboot is likely to be in safe mode and in order to return to normal boot type:
bcdedit /deletevalue {identifier} safeboot (instead of identifier the typical entry is: {default})