Win 10 Update Error 0x80080005

Hi. (Newbee here, so I apologise if I don't give all appropriate information to start with.)

I have had my computer for over a year and there have always been issues with it installing updates. However, they seem to have generally been resolved one way or another. Unfortunately, I cannot seem to update anything further.

The Windows update screen in settings states that : 'Your device is at risk because it's out of date and missing important security and quality updates. Let's get you back on track so Windows can run more securely. Select this button to start:'

When I click on the 'Retry' button (which may well have been labelled differently to start with) all I get (eventually) is the message: 'There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x80080005)'.

Whether it's related I'm not sure, but for around about the same time that I started getting this current problem of not being able to update, I started getting the problem of not being able to download anything through the Windows Store. All I get there is a message stating: 'Try Again Later. Something happened our end'. This has been going on for some time, and obviously other people are able to download stuff from the Store.

I have tried various ideas from around the web, but to no avail. Has anyone got any ideas, and what further information should I provide?

Matt.

ps. I have considered a full 'factory reset', except that I have misplaced the reinstallation memory stick that the shop gave me to 'very carefully look after'.

Hi Ken,

Thanks for replying.

I've tried so many things, both this time and at a previous installation-problem time, that I cannot remember what I have done. But these do include simple switches in the settings to changing stuff in the registry and deleting whole update folders. (This sounds a little random, but a lot of the suggestions have come from relatively trustworthy site such as this one.)

After I posted the fist one here, I did find a page that initially seemed to answer my question directly windows update error 0x80080005

However, not only do I not have gpedit.msc, the rest of it did not work anyway.

If I attempt the clean install as you have suggested, (I have only scanned the page you have referenced) it seems to indicate that at some point I will need a product key which I don't have. Is that correct?

Is it better to have a bootable USB or DVD?

I have a 128GB SSD C: drive which has Windows and other fast-boot programs on and the other programs (and data) are on a 3GB HDD D: drive in a self made "D:\Program Files (D)" folder. Also, I have created a link for windows update on the D: drive in an attempt to stop a previous update problem that was occurring (it was blowing out all the drive space - don't ask). How will all this be affected by the clean install (I notice it suggests disconnecting any non-OS drives. (I will get round to reading the page properly, but time constraints are numerous at the moment.)

Your help is much appreciated.

Matt

Hi Ken,

Thanks for your advice. What I might do with the D: drive is back up ALL data and re-format - effectively start from scratch on that one.

I'm a little nervous about the whole re-installation process - not because it will all then start from scratch, but simply that I use my computer quite a lot and it will be out of action for a while, while I reinstall and reset up all the secondary programs again. I have reinstalled OSs many times before from DOS up to Win7, but never Win 10 and never when I have only had the one main computer.

But thanks again. I'll just have to take the bull by the horns at some time - soon, probably.

Matt

Hi, me again.

I've just downloaded the Windows 10 ISO ( Win10_1709_English_x64.iso ). I had a Dickins of a trouble downloading it using edge (as described in one of the tutorials) so I had to use IE instead. However, I'm not sure it's done it correctly. I wonder if anyone else can double check it's fully downloaded. The download viewer in IE stated that it should be 4.37GB. However, when it finished downloading (an hour and a half early - yes, I have a slow connection) I checked the size and found it only to be 3.43GB. 'Viewing' the ISO revealed a file under 'sources' named 'install.wim' with a file and disk size of 4.3GB. I realise that this might be a compressed size (although why it would still say 4.3GB size on disk, I'm not sure) but due to the fact that the download seemed to finish quicker than expected has made me a little wary of the ISO download. The exact size of the ISO is 3,684,338,015 bytes (3,684,339,712 bytes on disk). Can someone who's used this ISO confirm that it's the correct size (and if possible explain why the download size and ISO explore file size is different from stated or expected).

Thanks

Matt

Thank you for your advice on this. The main reasons that I want it on DVD are that I don't have a USB stick of that size available, which means that I would have to buy one - albeit only costing me a few pounds - whereas I have DVDs available here - and they only cost a few pence. Also, they are easier for me to store away for another day.

For some reason, when I looked at the tutorial for downloading the Win10 ISO file, I followed the 'To Directly Download Windows 10 ISO from Microsoft' option, which is probably not the best one to use.

Thanks.

Matt