Windows 10: Win 10 Update Error 0x80080005

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  1.    16 Jan 2018 #1

    Win 10 Update Error 0x80080005

    Hi. (Newbee here, so I apologise if I don't give all appropriate information to start with.)

    I have had my computer for over a year and there have always been issues with it installing updates. However, they seem to have generally been resolved one way or another. Unfortunately, I cannot seem to update anything further.

    The Windows update screen in settings states that : 'Your device is at risk because it's out of date and missing important security and quality updates. Let's get you back on track so Windows can run more securely. Select this button to start:'

    When I click on the 'Retry' button (which may well have been labelled differently to start with) all I get (eventually) is the message: 'There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x80080005)'.

    Whether it's related I'm not sure, but for around about the same time that I started getting this current problem of not being able to update, I started getting the problem of not being able to download anything through the Windows Store. All I get there is a message stating: 'Try Again Later. Something happened our end'. This has been going on for some time, and obviously other people are able to download stuff from the Store.

    I have tried various ideas from around the web, but to no avail. Has anyone got any ideas, and what further information should I provide?


    ps. I have considered a full 'factory reset', except that I have misplaced the reinstallation memory stick that the shop gave me to 'very carefully look after'.
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 9,856
    Windows 10 Pro x64 Build 1803
       16 Jan 2018 #2

    Hi Matt316.

    You said you tried things but didn't mention what. There is Update Trouble Shooter, Windows Update reset and inplace repair / upgrade as well as DISM. Have you done these?

    Not to worry about lost key. If you follow the clean install tutorial you can re-install. The software is free and since you were on Windows 10 it will re-activate. I think the clean install is your best option as you said you've had issues before. This will give you the best base to build on.

    Clean Install Windows 10

    A clean install is just that. Have your license keys for other products handy as well as install disks. Know your settings for a important products.

    Back your data up off machine and it would be a good idea to create an image with a tool like Macrium Reflect in the event it goes horrible wrong or have recovery media for your existing version. (Type recovery drive in Cortana and follow process. It will tell you what size USB key you need. )

      My ComputerSystem Spec

  3.    17 Jan 2018 #3

    Hi Ken,

    Thanks for replying.

    I've tried so many things, both this time and at a previous installation-problem time, that I cannot remember what I have done. But these do include simple switches in the settings to changing stuff in the registry and deleting whole update folders. (This sounds a little random, but a lot of the suggestions have come from relatively trustworthy site such as this one.)

    After I posted the fist one here, I did find a page that initially seemed to answer my question directly windows update error 0x80080005

    However, not only do I not have gpedit.msc, the rest of it did not work anyway.

    If I attempt the clean install as you have suggested, (I have only scanned the page you have referenced) it seems to indicate that at some point I will need a product key which I don't have. Is that correct?

    Is it better to have a bootable USB or DVD?

    I have a 128GB SSD C: drive which has Windows and other fast-boot programs on and the other programs (and data) are on a 3GB HDD D: drive in a self made "D:\Program Files (D)" folder. Also, I have created a link for windows update on the D: drive in an attempt to stop a previous update problem that was occurring (it was blowing out all the drive space - don't ask). How will all this be affected by the clean install (I notice it suggests disconnecting any non-OS drives. (I will get round to reading the page properly, but time constraints are numerous at the moment.)

    Your help is much appreciated.

      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 9,856
    Windows 10 Pro x64 Build 1803
       17 Jan 2018 #4

    Matt you do not need a product key. Your machine had Windows 10 and as such should automatically re-activate. There is a trouble activating tutorial but you should not need this as you are not installing new gear like CPU or MB.

    Your data should be find but you will have to go through the steps to tell windows it has been moved to D:. I assume you used the process outlined in one of Brink's tutorials on moving a library and you moved all your major libraries this way. (There is also Kari's process that moves all user data, like bit more involved.) If you move some other way it should still be okay once you tell windows where to find. Maybe you could say how you moved it.

    Your programs will be an issue. Windows doesn't know anything about them in a clean install so they will have to re-installed / moved.

    No doubt clean install is more effort and requires more thought but it is the best base to build on in my opinion, especially if you've have numerous issues in the past.

    I like it simply, the Media Creation tool can create a USB key and I've had no issues with clean installing or upgrade installing. Some love the ISO on DVD.
      My ComputerSystem Spec

  5.    18 Jan 2018 #5

    Hi Ken,

    Thanks for your advice. What I might do with the D: drive is back up ALL data and re-format - effectively start from scratch on that one.

    I'm a little nervous about the whole re-installation process - not because it will all then start from scratch, but simply that I use my computer quite a lot and it will be out of action for a while, while I reinstall and reset up all the secondary programs again. I have reinstalled OSs many times before from DOS up to Win7, but never Win 10 and never when I have only had the one main computer.

    But thanks again. I'll just have to take the bull by the horns at some time - soon, probably.

      My ComputerSystem Spec

  6. Caledon Ken's Avatar
    Posts : 9,856
    Windows 10 Pro x64 Build 1803
       18 Jan 2018 #6

    Good luck. You should be fine and Windows 10 should do a lot of the heavy lifting. The days of finding every driver are over, you may have to find one or two, so check device manager after the install.

    Might also be an opportunity to buy a bigger SSD and install on it. Then you can always get the old one out in a pinch. Price / GB has improved significantly and the bigger drive could mean all your apps live on c: making the installation less painful.

      My ComputerSystem Spec

  7.    21 Jan 2018 #7

    Hi, me again.

    I've just downloaded the Windows 10 ISO ( Win10_1709_English_x64.iso ). I had a Dickins of a trouble downloading it using edge (as described in one of the tutorials) so I had to use IE instead. However, I'm not sure it's done it correctly. I wonder if anyone else can double check it's fully downloaded. The download viewer in IE stated that it should be 4.37GB. However, when it finished downloading (an hour and a half early - yes, I have a slow connection) I checked the size and found it only to be 3.43GB. 'Viewing' the ISO revealed a file under 'sources' named 'install.wim' with a file and disk size of 4.3GB. I realise that this might be a compressed size (although why it would still say 4.3GB size on disk, I'm not sure) but due to the fact that the download seemed to finish quicker than expected has made me a little wary of the ISO download. The exact size of the ISO is 3,684,338,015 bytes (3,684,339,712 bytes on disk). Can someone who's used this ISO confirm that it's the correct size (and if possible explain why the download size and ISO explore file size is different from stated or expected).


      My ComputerSystem Spec

  8. Caledon Ken's Avatar
    Posts : 9,856
    Windows 10 Pro x64 Build 1803
       22 Jan 2018 #8

    I just use USB and my numbers are different.

    I go here

    Download tool and execute.

    Then click create installation media, clickk USB.

    All outlined in this tutorial

    Create Bootable USB Flash Drive to Install Windows 10

    Boot from USB, clean install.
      My ComputerSystem Spec

  9.    23 Jan 2018 #9

    Thank you for your advice on this. The main reasons that I want it on DVD are that I don't have a USB stick of that size available, which means that I would have to buy one - albeit only costing me a few pounds - whereas I have DVDs available here - and they only cost a few pence. Also, they are easier for me to store away for another day.

    For some reason, when I looked at the tutorial for downloading the Win10 ISO file, I followed the 'To Directly Download Windows 10 ISO from Microsoft' option, which is probably not the best one to use.


      My ComputerSystem Spec

  10. Caledon Ken's Avatar
    Posts : 9,856
    Windows 10 Pro x64 Build 1803
       23 Jan 2018 #10

    Using the Media Creation tool you can download the ISO. Sounds good on the DVD, I have quite a few too, need to use them.
      My ComputerSystem Spec

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