How do I stop my laptop from trying update Windows 10?

AlanPL · 12 Jan 2018

Helmut said:

I'm far from convinced there is any problem, or lockup, it can stay on 81% for sometime.
I would leave it for at least an hour, or even a day before interrupting it.

Also make sure certain prerequisites are done before it's all in MS help and probably on here as well.

These are version replacements i.e. the whole Windows install is replaced, on mine it takes 4 to 5 hours in all.

Let me try to convince you.
If I try to reinstall from an ISO, as MS helpdesk tried, The laptop gets to 81%, and has sat there, unresponsive (the circulating icon stopped as well) for more than a weekend.
If I just leave my laptop switched on for any period of time, the update assistant will download the update, and go through the motions. I normally open the laptop to a blank screen, with no response from the keyboard. It will stay like this for days, until I power off and restart, at which point it will restore the previous version.
This is obviously a hardware incompatibility. I think it may be the graphics, but I have no evidence of this. I have the latest bios installed from HP.

Alan

Tony K · 12 Jan 2018

I'm watching my 12 year old Acer running the latest Insider build as I type, so there's still hope. Perhaps let zbook help you. He's a BSOD analyst. If that doesn't work out, then you'll know for sure.

AlanPL · 12 Jan 2018

zbook said:

Please run this log collector and post a zip into the thread for troubleshooting.
log collector v2-beta06.zip

Open the HP website > support and drivers > enter the computer's product or serial number > post the URL or hyperlink into the thread.

Download and install Everything:
voidtools
The software will index everything on the drives.
The search method is a lot more efficient than Windows.
The software can be set to start on boot or to launch when you need it.
As you type a character there will be instantaneous results.
The more characters you type the narrower the search results.

When there is a failed windows upgrade the upgrade failure can be troubleshooted by viewing the Panther logs.

Search for each of these folders and files.
Use one drive or drop box to post files into the thread for troubleshooting.

C:\Windows\Panther
setuperr.log
setupact.log
Setupmem.dmp
setupapi.dev.log
BlueBox.log
Event logs (*.evtx)
C:\$Windows.~BT\Sources\Rollback
$Windows.~bt\Sources\Rollback\setupmem.dmp
$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
$Windows.~bt\Sources\Rollback*.evtx
$Windows.~BT\Sources\Panther\UnattendGC
miglog.xml
Windows\Logs\Mosetup

Thanks zBookALANS_LAPTOP (12-01-2018 19 41).zip
Log collector output

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HPÂ® Customer Support

Pantherlogs to follow

zbook · 12 Jan 2018

Perform the following steps:

For all steps please post images into the thread
If there are any problems posting images please use one drive or drop box share links.

If there was a Windows error message when the upgrade failed please post it into the thread.
If there was a Windows error code when the upgrade failed please post it into the thread.

Please list all of the antivirus products that are currently in use (always on and manual)
Please list all of the antivirus products that were at one time installed on the computer.

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
5) chkdsk /x /f /r C:
This may take many hours so plan to run overningt
6) Use the information in this link to find the chkdsk report in the event viewer. Copy the report and paste into notepad > save to desktop > post into the thread using a one drive or drop box share link

7) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread

8) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
> on the advanced tab under startup and recovery click settings > post an image of the startup and recovery into the thread.
> on the advanced tab under performance > click on settings > click on advanced tab > under virtual memory click on change > post an image of the virtual memory tab into the thread

9) In the left lower corner search type services > open windows error reporting service > scroll to the startup type column > right click > left click on properties > post an image into the thread

10) Download and install Whocrashed > in the left upper corner above analyze click on tools > crash dump test > type: ACCEPT
http://www.resplendence.com/whocrashed
11) Click analyze > look for dead or deaddead in the results > post the results into the thread

12) After the above steps please run this log collector and post a zip into the thread:
log collector v2-beta06.zip

13) And if at any time there are BSOD please run this log collector and post a zip into the thread:
log collector v2-beta06.zip

14) Run HD Sentinel (free or trial edition)
Post images into the thread for these tabs/test results:
a) Disk > surface
b) Overview
c) Temperature
d) SMART
e) Disk performance

15) Uninstall Avast
Avast Uninstall Utility | Download aswClear for Avast Removal

16) Uninstall Mcafee
Antivirus Software, Internet Security, Spyware and Malware Removal | McAfee

17) Turn on and update Windows defender

18) Find a flash drive that you can format ( > or = 8 GB)
19) Create a bootable Windows 10 iso:
Download Windows 10

20) Perform windows updates > post an image into the thread
21) Click on windows update history > post an image into the thread

22) Open disk management > widen the status and volume columns so that all characters in each row are in complete view > post an image into the thread:
Disk Management - How to Post a Screenshot of General Tips Tutorials

23) Download and install minitool partition wizard > post an image into the thread
MiniTool Partition Wizard Free Edition - Free download and software reviews - CNET Download.com

24) Please confirm that this is the HP link for your computer with 32x Bit:
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HPÂ® Customer Support

The steps that may take some time that can be run overnight:
1) chkdsk /x /f /r C:
2) HD Sentinel full surface scan

Code:

Event[223]:  Log Name: System  Source: volmgr  Date: 2017-12-15T10:23:05.577  Event ID: 46  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Alans_Laptop  Description: Crash dump initialization failed!

Code:

Event[7784]:  Log Name: System  Source: volmgr  Date: 2018-01-12T19:32:42.123  Event ID: 46  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Alans_Laptop  Description: Crash dump initialization failed!

Code:

Event[1879]:  Log Name: System  Source: disk  Date: 2017-12-16T19:48:06.776  Event ID: 153  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Alans_Laptop  Description: The IO operation at logical block address 0x5d9d8c for Disk 1 (PDO name: \Device\0000008d) was retried.

Code:

Event[2836]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2017-12-18T18:49:18.345  Event ID: 98  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Alans_Laptop  Description: Volume E: (\Device\HarddiskVolume7) requires an Online Scan.  An Online Scan will automatically run as part of the next scheduled maintenance task.  Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.

Code:

Event[2728]:  Log Name: System  Source: disk  Date: 2017-12-18T18:34:57.706  Event ID: 7  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Alans_Laptop  Description: The device, \Device\Harddisk1\DR4, has a bad block.Event[2729]:  Log Name: System  Source: disk  Date: 2017-12-18T18:35:03.409  Event ID: 7  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Alans_Laptop  Description: The device, \Device\Harddisk1\DR4, has a bad block.Event[2730]:  Log Name: System  Source: disk  Date: 2017-12-18T18:35:09.254  Event ID: 7  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Alans_Laptop  Description: The device, \Device\Harddisk1\DR4, has a bad block.Event[2731]:  Log Name: System  Source: disk  Date: 2017-12-18T18:35:15.162  Event ID: 7  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Alans_Laptop  Description: The device, \Device\Harddisk1\DR4, has a bad block.

Code:

Event[1885]:  Log Name: System  Source: BTHUSB  Date: 2017-12-16T20:14:30.739  Event ID: 7  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Alans_Laptop  Description: A hardware error occurred. The event contains the vendor-specific error code.

Code:

Event[1748]:  Log Name: System  Source: Tcpip  Date: 2017-12-16T18:43:21.287  Event ID: 4291  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Alans_Laptop  Description: The network adapter with hardware address E0-2A-82-DA-10-A3 has indicated packet coalescing capability without indicating support for one or more prerequisite receive filter capabilities (IPv4 0x00000000).