Windows 10: Windows can not start after update, here is SrtTrail.txt Solved

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  1. Posts : 11
    Windows 10 Pro 64 bit
       08 Jan 2018 #1

    Windows can not start after update, here is SrtTrail.txt


    After Win10 was updated automatically at shutdown, it cannot start back, the Windows logo gets stuck at screen without spinning dots, there is no HDD activity for half an hour. After computer is turned off forcibly sometimes and turned on again, the display shows 'preparing automatic repair' and 'diagnosing your PC', the result is 'automatic repair couldn't repair your PC' and give a log file, C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt. Here I attach the file: SrtTrail.txt

    The file contains error code = 0x32 in the section "Disk metadata test". I don't know what this means.

    Safe mode is also stuck at the same Windows logo without spinning dots. I can only access the HDD through Advanced options => Command prompt (this is not safe mode) to open the SrtTrail.txt. When entering the command prompt, it should asks for the password of administrator but it does not !! So I'm able to enter the command prompt without password, eventhough I'm administrator. I have tried 'sfc /scannow' but the result is 'Windows Resource Protection could not perform the requested operation".

    Please help me to make Win10 can start again.

    Thanks
      My ComputerSystem Spec


  2. Posts : 18,594
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Jan 2018 #2

    Was the windows 10 iso made from the Microsoft website?
    If not please find a flash drive that you can format (8GB or larger)
    Make a bootable windows 10 iso: Download Windows 10

    Was system restore attempted?
    Did it fail?
    If it was not attempted that should be the first step (start with the oldest restore point and move forward in time trying each restore point.)
    If system restore failed or if there were no restore points move to the next step.
    Was startup repair performed?
    If not, then attempt startup repair.
    If both system restore and startup repair fail move to command prompt.

    The command prompt commands will attempt to :
    1) repair OS
    2) repair drive file system
    2) repair boot
    3) repair registry

    If these steps fail the next step will be boot recovery.

    Using a bootable windows 10 iso open command prompt > Administrator: X:\windows\system32\cmd.exe > Sources X:>
    1) type: bcdedit | find "osdevice"
    (look for the drive letter for the partition)
    2) type: C:
    type: dir
    3) type: D:
    type: dir
    (look for the drive that has windows and users)
    4) type: X:
    type: Sfc /Scannow /OFFBOOTDIR=G:\ /OFFWINDIR=G:\Windows
    (change the letter G to the drive letter for the partition displayed in step #1)
    This may take some time to run.
    5) type C:
    6) type: Chkdsk /f
    7) type X:
    9) type: bootrec /scanos
    10) type: bootrec /fixmbr
    11) type: bootrec /fixboot
    12) type: bootrec /RebuildBcd
    13) Use a camera or smart phone camera to take pictures of the commands and results and post an image into the thread
    14) reboot
    15) report into the thread whether you were able to boot to wall paper/splash screen or whether there was an error message and error code or a failure to boot without error message and code.

    If the above fails plan registry backup repair (these are windows advanced troubleshooting menu commands)

    If the registry repair fails find another flash drive that you can format and make a boot rescue drive:
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
      My ComputerSystem Spec

  3.    08 Jan 2018 #3

    Please boot your computer with Windows Setup Media and from Windows Recovery Environment start the Command Prompt.

    Please type below command into Command Prompt and press Enter key.

    Following command will fixes errors on the disk and locates bad sectors and recovers readable information.


    Code:
    Chkdsk D: /r


    Please replace partition letter D: with Windows installed partition letter. When computer boots into Windows Recovery Environment (WinRE) environment the drive letter assign to Windows partition may not be C: drive letter because Windows 7, 8 , 8.1 and 10 creates a separate system partition when it's installed from scratch. The system partition contains boot files WinRE assigns the system partition the C: drive letter and the Windows installed partition will be assign any other drive letter usually D: drive letter is assign to Windows installed partition. The Bcdedit /enum | find "osdevice" command can be use to find out the drive letter of the Windows installed partition the output of the Bcdedit command is similar to this osdevice partition=D:. The drive letter after partition= is the drive letter of the Windows partition.
      My ComputerSystem Spec


  4. Posts : 11
    Windows 10 Pro 64 bit
    Thread Starter
       08 Jan 2018 #4

    Hi zbook (and FreeBooter) :)

    I have attempted system restore, there is no restore points have been created. Also attempted startup repair, the images are here: Click image for larger version. 

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ID:	171519Click image for larger version. 

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ID:	171522Click image for larger version. 

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ID:	171523

    I have an old bootable DVD Windows 10 ISO that was downloaded from Microsoft website, the version is 1607 while the installed Windows has been upgraded automatically to version 1709 some months ago. But I can still boot the old DVD to run these bcdedit, chkdsk, sfc and bootrec.

    According to bcdedit, the osdevice is partition=C: There are folder Windows and Users in C:

    chkdsk c: /f found no problem (to @ FreeBooter: chkdsk c: /r found no bad sector)

    The image of sfc is here: Click image for larger version. 

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ID:	171525

    and the image of bootrec is here: Click image for larger version. 

Name:	bootrec.jpg 
Views:	98 
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ID:	171526

    Reboot has been done, Win10 still cannot start.

    Thanks
      My ComputerSystem Spec

  5.    08 Jan 2018 #5

    Do you know which Windows update was installed?
      My ComputerSystem Spec


  6. Posts : 11
    Windows 10 Pro 64 bit
    Thread Starter
       08 Jan 2018 #6

    FreeBooter said: View Post
    Do you know which Windows update was installed?
    No, I don't know. Even I didn't realize Windows downloaded and installed the update. I just found out there was update when I shutdown Windows
      My ComputerSystem Spec

  7.    08 Jan 2018 #7

    Please execute below command and reboot your computer to see issue resolves.


    Code:
    DISM    /Image:C:\     /Cleanup-Image   /RevertPendingActions
    Replace C:\ drive letter with Windows 10 installed partition drive letter.
      My ComputerSystem Spec

  8.    08 Jan 2018 #8

    Same Restart problem with two older PC's with AMD Athlon X2 processors


    This started with Windows Update:
    windows cumulative update for 1709 KB4056892


    I have one workstation and one laptop with this AMD Athlon x2 64 -processors. The update seems to go through OK, but when restarting, booting stucks to black screen with Windows logo and rotating points. No disk activity.

    After poweroff a couple of times my machines do repair and try again to update, now 5-6 times.

    Same machines work no-problem with Ubuntu Linux 16.04LTS, and I have had never update problems with that. OK I can boot Linux, I tried to contact MS Support, but after some discussion with (idiot) virtual agent, I lost my interest to that.
      My ComputerSystem Spec


  9. Posts : 18,594
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Jan 2018 #9

    Let's see if this is a possible fix.


    1) boot to the Windows 10 iso
    2) it may take 5 minutes displaying the windows icon
    3) Use the default settings for language, time, currency, and keyboard
    4) click next
    5) In the left lower corner click Repair your computer
    6) click troubleshooting
    7) click startup repair (it is expected to fail)
    8) click system restore (it is expected to fail)
    9) click command prompt
    You should see a pop up with title bar: Administrator: X:\windows\system32\cmd.exe
    This is the registry backup method:
    For each step you must see sizeable file sizes for this to work.
    If you see zeros the method will fail.
    The command: dir
    will be used each step to make sure you are in the proper location and check the size of the files
    10) type: C:
    11) dir
    12) type: D:
    13) dir
    Choose the C: or the D: drive to proceed. It should be the windows drive and not the USB drive.
    14) type: bcdedit | find "osdevice"
    This should display the location of the partition and in most cases is the location of the affected drive.
    For this post I will use C: however you should pick the drive letter that you found that has the windows files on your computer.
    The proper drive will display: perflogs, program files, program files (x86), users, windows, etc
    15) type or copy and paste: cd \windows\system32\config
    It should display: C:\windows\system32\config>
    16) type: dir
    It should display: bbi, bcd-template, components, default, drivers, elam, sam, security, software, system, vsmidk, journal, regback, systemprofile txr, etc.
    All of the file sizes should be sizeable. If it displays zeros then abort.
    Make a new directory and name it backup or something similar.
    17) type: MD backup
    Copy all of the files into this new directory.
    18) type or copy and paste: copy *.* backup
    It should now display: bbi, bcd-template, components, default, drivers, elam, sam, security, software, system, vsmidk indicating the files were copied.
    Change the directory to regback
    19) type: cd regback
    It should now display: c:\windows\system32\config\regback>
    20)type: dir
    It should display: default, sam, security, software, system etc
    All of these files must be sizeable. If it displays zeros then abort.
    21) type or copy and paste: copy *.* ..
    It should now display:
    DEFAULT
    Overwrite ..\default? (yes/no/all):
    22) type: a
    It should now display: sam, security, software, system and that the files were copied.
    23) type: exit
    24) click turn off your PC
    Remove the USB flash drive if you had changed your boot order. Otherwise you can leave it and power on your computer.
      My ComputerSystem Spec

  10.    08 Jan 2018 #10

    Hifitollo said: View Post
    This started with Windows Update:
    windows cumulative update for 1709 KB4056892


    I have one workstation and one laptop with this AMD Athlon x2 64 -processors. The update seems to go through OK, but when restarting, booting stucks to black screen with Windows logo and rotating points. No disk activity.

    After poweroff a couple of times my machines do repair and try again to update, now 5-6 times.

    Same machines work no-problem with Ubuntu Linux 16.04LTS, and I have had never update problems with that. OK I can boot Linux, I tried to contact MS Support, but after some discussion with (idiot) virtual agent, I lost my interest to that.

    If @zbook suggestion wont work try uninstall KB4056892 update.




    Please boot your computer with Windows Setup Media and from Windows Recovery Environment start the Command Prompt.

    Displays information about all packages that are installed by executing below command.


    Code:
    Dism /image:C:\  /Get-Packages
    Found KB4056892 and take note of the Package Identity entry update (Package) name you want to uninstall.

    Execute following to uninstall the KB4053577 update:


    Code:
    dism  /image:C:\   /Remove-Package  /PackageName:Package_for_KB4053577~31bf3856ad364e35~amd64~~10.0.1.0

    Please replace partition letter C: with Windows installed partition letter. When computer boots into Windows Recovery Environment (WinRE) environment the drive letter assign to Windows partition may not be C: drive letter because Windows 7, 8 , 8.1 and 10 creates a separate system partition when it's installed from scratch. The system partition contains boot files WinRE assigns the system partition the C: drive letter and the Windows installed partition will be assign any other drive letter usually D: drive letter is assign to Windows installed partition. The Bcdedit /enum | find "osdevice" command can be use to find out the drive letter of the Windows installed partition the output of the Bcdedit command is similar to this osdevice partition=D:. The drive letter after partition= is the drive letter of the Windows partition.
      My ComputerSystem Spec


 
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