Windows 10 update wonít install and canít recover from previous point

  1. Posts : 4
    Windows 10

    Windows 10 update wonít install and canít recover from previous point

    Hi everyone! A few days ago I was having some issues with my PC so I decided it was as good a time as ever for me to do a clean Windows 10 install. The first attempt didnít go so well (my internet wasnít really working, most sites wouldnít respond), so I decided to do it again, and everything seemed to go perfectly (internet working, computer acting great).

    To cover what Iíve done since the OS install, I decided to update some of my drivers (I assumed this would be necessary after installing a clean OS, but I donít know much about computers), so I went to Intelís site and it said I needed two driver updates, which I installed, and I also updated my graphics/video driver from Nvidiaís site.

    Here is my PC build: System Builder - Core i7-6700K 4.0GHz Quad-Core, GeForce GTX 970 4GB FTW ACX 2.0, Source 530 ATX Full Tower - PCPartPicker

    I also installed a couple video games from Steam, which prompted the install of some Microsoft redist packages.

    After a couple days where everything was going fine, when I restarted my PC last night, I was prompted by Windows that it was getting ready to install some updates and to not shut off my PC. After about an hour of waiting, I held the power button down because nothing seemed to be happening. I opened up the update center, I saw Windows had successfully installed one of two updates. But the other had failed.

    This is the one that fails: Microsoft Update Catalog

    At this point over and over Windows attempted to acquire the update after every shutdown, but it always stopped at 99% installation and stuck there, and continued to try and install this update upon every restart but canít. So I went to Microsoftís site, and manually downloaded this update, but when I go to install it I get a message from Windows that the update fails.

    When I go to recover my PC to a point from a few days ago, Iím told I canít recover from previous because something is blocking the installation of the files, and that the reason is most likely an anti-virus program (but I donít have any anti-virus installed, aside from Windows Defender)

    Iím not really sure what to do at this point. This is a fresh install, with almost no programs installed. At this stage I canít restart because of the endless update loop, I canít complete this update manually due to an error, and everytime I shut down and turn on my PC, this update always downloads but sticks at 99% installation.

    Do I need to reinstall Windows from scratch again or is there a way to recover from this?
      My Computer

  2. Posts : 27,660
    Windows 10 Pro x64 Version 21H1

    Hi HeroesVillains. Welcome to the TenForums @HeroesVillains

    If you can break the boot loop I would go to Safe Mode and run the Update Trouble Shooter.

    As the machine starts to boot and you see the spinning dots hold the power key down until it shuts off. Power on and do the same thing. On third attempt you should get the Advance Startup Options.

    Boot to Advanced Startup Options in Windows 10

    The update trouble shooter is in Start > Setting > Update and security.

    Then try the update again. If this fails the fastest way to back is a clean install.

    I would not be updating any drivers, Windows will handle this for you. When you get to the updates do not power down in the middle of updates. Not sure why but some updates take an excessive amount of time. One member reported the other day that the upgrade to 1709 took over 24 hours.

      My Computer

  3. Posts : 4
    Windows 10
    Thread Starter

    Ok I was finally able to update 1709 KB4054517. After several hours, and trying everyoneís suggestions here and around the web, I opted to do a totally clean install from USB and the problem was STILL there.

    Finally, thanks to Windowsí update history (thank goodness), I was able to see 3 drivers I had installed recently before this update. All three from Intel, two from Intelís site (one for System, and one for Bluetooth) and one from my motherboardís site (Gigabyte) for Chipset.

    Once I deleted/uninstalled these (search device manager), which allows Windows to automatically reaquire drivers, I was finally able to update Windows.

    These 3 intel drivers are all official and all most current (even according to Windows), but clearly something isnít compatible.

      My Computer

  4. Posts : 4
    Windows 10
    Thread Starter

    Ha now my internet, both WiFi and Ethernet isnít really working! Lol! This was the reason I installed updates for Intel drivers in the first place (a friend specifically recommended the Gigabyte Chipset driver for this internet problem).

    I just donít get it.

    Search engines can show results. Bing even gives me news, and Windows updates obviously are installing/downloading for me.

    But, for example, when I use a search engine to get a website link (example, EVGAís website) pages absolutely will not respond, 9 out of 10 times. Every once in a while, if I wait and wait and wait, the site can sometimes eventually load. But mostly I click the link and everything in Edge freezes.

    The agony...
    Last edited by HeroesVillains; 16 Dec 2017 at 23:01.
      My Computer

  5. Posts : 4
    Windows 10
    Thread Starter

    I decided to do another clean install. This time I went immediately to the update center after installing and made sure all updates available were also installed (why oh why Windows donít you do this during the ďchecking for updates section of the OS installation?). Once I was positive all updates had installed, I restarted. I was prompted with another update in the Update Center (the troubled one that started this). It successfully installed. I restarted and checked both Ethernet and WiFi and did Edge and Google searches and everything finally works. All updates successful.

    If anyone with a similar rig wants to know my driver versions, I can verify. I did so much uninstalling and letting Windows do its thing my head is spinning and Iím utterly confused but as of this second, with several restarts just now just to check, the PC is finally acting nornallly.
      My Computer

  6. Posts : 27,660
    Windows 10 Pro x64 Version 21H1

    Thanks for posting. PIA.

    Glad it's working.
      My Computer


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