Windows 10: AV Preventing Win 10 Ver 1709 Update Install Solved

  1.    13 Dec 2017 #1

    AV Preventing Win 10 Ver 1709 Update Install


    I am having trouble installing ver 1709 of Win 10. I get an error message part way through installation. The previous owner had
    Trend Micro Internet Security 2007 installed and had removed it with Windows uninstaller. I have run ALL the Trend
    Micro uninstallers and manually deleted the folders in appdata and program data. Also I ran a registry search looking
    for remnants , deleting what I found. I don't see any services running that are Trend Micro. Does anyone have a suggestion on
    what to try next ?

    TIA

    Dave
      My ComputerSystem Spec


  2. Posts : 610
    Windows 10 Home x64 Version 1803 (OS Build 17134.81)
       13 Dec 2017 #2

    I haven't used it, but I understand here that REVO Uninstaller http://https://www.revouninstaller.c..._download.html may well be worth a try.

    Good luck Dave.
      My ComputersSystem Spec

  3.    13 Dec 2017 #3

    How do you know that Trend Micro is the culprit? What error message is the installer emitting when the upgrade quits?
    --Ed--
      My ComputersSystem Spec


  4. Posts : 7,057
    10 Home x64 (1803) (10 Pro on 2nd pc)
       13 Dec 2017 #4

    Welcome to TenForums @Dave46

    How are you trying to upgrade to 1709? There are several possibilities: the Upgrade Assistant, the Media Creation Tool's 'upgrade now' option, or a manual in-place upgrade using the ISO or USB install media (you can make this using the MCT's 'create media for another PC' option).

    Using install media to do an in-place upgrade has generally been found to be the most reliable method. Should that fail too it give far more detailed error codes than the others, enabling further diagnosis.

    Repair Install Windows 10 with an In-place Upgrade
      My ComputersSystem Spec

  5.    13 Dec 2017 #5

    As usual, Bree rocks the house with an encyclopediac and helpful answer. Keep it up, dude!
    Thanks,
    --Ed--
      My ComputersSystem Spec


  6. Posts : 7,057
    10 Home x64 (1803) (10 Pro on 2nd pc)
       13 Dec 2017 #6

    Thanks Ed. (where's the 'blushing' smiley?)
      My ComputersSystem Spec

  7.    14 Dec 2017 #7

    Thank You !!


    Thanks for all the suggestions !

    I tried Revo but because the previous owner deleted Trend Micro, Revo could not help.

    I am trying to upgrade via Windows update. The previous version of Ten is already installed.


    From Bree:
    " Using install media to do an in-place upgrade has generally been found to be the most reliable method."

    Bree, can I keep the installed programs using this method ? I have the ISO for a repair install

    The error message I receive is from Windows installer. The download goes OK, but when it tries to install
    the first error message is " There are some problems, click OK to fix ". After clicking OK it tries to install
    but fails part way through with the error message " Windows is unable to install due to Trend Micro Internet
    Security 2007".

    Thanks for all the help guys !!

    Dave
      My ComputerSystem Spec


  • Posts : 7,057
    10 Home x64 (1803) (10 Pro on 2nd pc)
       14 Dec 2017 #8

    Dave46 said: View Post
    From Bree:
    " Using install media to do an in-place upgrade has generally been found to be the most reliable method."

    Bree, can I keep the installed programs using this method ? I have the ISO for a repair install.
    Yes, you can keep all your installed programs and user files. In File Explorer, double-click on the ISO file to mount it, then run the Setup.exe you'll find on the virtual DVD to start the upgrade. It's always a sensible precaution to make backups or (preferably) a system image before any major upgrade.

    ...part way through with the error message " Windows is unable to install due to Trend Micro Internet Security 2007
    It does sound like your problem is you haven't found and removed every last trace You're not alone in this, see the Trend Micro forum...,
    https://en.community.trendmicro.com/...not-installing
      My ComputersSystem Spec

  •    14 Dec 2017 #9

    Bree , thanks for your info !!

    I looked at the Trend Micro link and saw some good info there. I'll try that approach first and then go the repair install route, if needed.

    You've been a big help !


    Dave :)
      My ComputerSystem Spec


  • Posts : 7,057
    10 Home x64 (1803) (10 Pro on 2nd pc)
       14 Dec 2017 #10

    Glad to have pointed you in the right direction. Let us know how you get on.
      My ComputersSystem Spec


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