Windows 10: 16199 won't install, keeps failing Solved

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  1.    19 May 2017 #1

    16199 won't install, keeps failing


    So my PC has been like this for two days now. It keeps trying to install 16199, restarts, and just boots back up to 16193 again. I ran sfc (no problems), deleted the Software distribution files, ran the troubleshooter (it keeps fixing corrupted files), I deleted temp/system files using Disk Cleanup. I have plenty free space too.

    Been an insider for a good while now and never came across this, a few more people seem to have the issue but the fixes mentioned above seem to work for them. I haven't done anything major since the last update.

    Anyone know a fix, or have a similar problem?
      My ComputerSystem Spec


  2. Posts : 16,588
    windows 10 professional version 1607 build 14393.969 64 bit
       19 May 2017 #2

    In administrative command prompt run these commands:

    dism /online /cleanup-image /checkhealth

    dism /online /cleanup-image /scanhealth

    dism /online /cleanup-image /restorehealth

    Please post the results.

    Copy and paste these commands into notepad and save as a txt file. After it is saved change .txt to .bat
    Then copy and paste into administrative command prompt.

    Net stop bits
    Net stop wuauserv
    Net stop appidsvc
    Net stop cryptsvc
    Del %ALLUSERSPROFILE%\Microsoft\Network\Downloader\qmgr*.dat /Q
    Del "%HOMEDRIVE%\Users\All Users\Microsoft\Network\Downloader\qmgr*.dat" /Q
    Del %WINDIR%\SoftwareDistribution\*.* /s /Q
    Net start bits
    Net start wuauserv
    Net start appidsvc
    Net start cryptsvc

    Troubleshooting can be done by viewing:
    windows update, cbs, dism logs etc.

    Alternatively, possibly the most efficient and effective way to update/upgrade and fix operating system/registry problems is with an in place upgrade:

    Create a bootable windows 10 iso:

    Download Windows 10

    Back up your files.

    An in place upgrade can then be done saving files, applications and browser bookmarks.

    Repair Install Windows 10 with an In-place Upgrade Windows 10 Installation Upgrade Tutorials
      My ComputerSystem Spec

  3.    19 May 2017 #3

    DISM reported all fine but it couldn't access the "online" files when I attempted the restorehealth option.

    How do you view the etl log files? etlviewer and event viewer don't seem to give any info when I open the log files with them.. Maybe it's a problem with the log files..?

    I get an error in event viewer from Windows Update Client: 0x800704C7 installation failed, but I'm guessing the error is just telling me the installation failed.. and nothing more.

    I have also got a few TCG Command errors, related to the hard drive if I remember correctly. I haven't made any changes lately though, and they all seem to be working fine:
    Desc: AuthenticateSessionParam1: 0x1Param2: 0x60000001CParam3: 0x900000006Param4: 0x0Status: 0x12
      My ComputerSystem Spec


  4. Posts : 16,588
    windows 10 professional version 1607 build 14393.969 64 bit
       20 May 2017 #4

    Are you on a domain or server or using the enterprise edition of windows 10?

    Yesterday dism restorehealth worked for windows 10 version 1607 and windows 10 1703 build 15063.296

    Type winver in the left lower corner search and post into the forum the windows version and build.

    Open administrative command prompt and run these commands again:

    1) sfc /scannow

    2) dism /online /cleanup-image /checkhealth

    3) dism /online /cleanup-image /scanhealth

    4) dism /online /cleanup-image /restorehealth

    When you have entered these four commands
    1) right click on the title bar of the administrative command prompt box.
    2) hover the mouse over edit and in the second menu left click select all
    3) right click on the title bar again
    4) hover the mouse over edit and in the second menu left click copy
    5) paste into the forum

    Which logs do you want to view?
    Where you able to run the bat file?
    When you attempt updates when was the last successful update and are there specific KB numbers that do not update?
    Had you tried manual updates?
    Last edited by zbook; 20 May 2017 at 02:26.
      My ComputerSystem Spec

  5.    20 May 2017 #5

    No, No and no. Just a normal single insider using W10 Pro. Version 16193.

    Here's the results, I don't think I've got any corruption issues though, a lot of people seem to be having problems trying to update to 16199.Several people seem to have got it sorted though, by doing various different things such as: deleting temp files and the Software distribution files, running the troubleshooter etc.

    But nothing seems to work for other people..


    -----------------------------------------------------------------------------------------------------------------------------

    Windows PowerShellCopyright (C) 2016 Microsoft Corporation. All rights reserved.PS C:\WINDOWS\system32> sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.PS C:\WINDOWS\system32> dism /online /cleanup-image /checkhealthDeployment Image Servicing and Management toolVersion: 10.0.16193.1001Image Version: 10.0.16193.1001The component store is repairable.The operation completed successfully.PS C:\WINDOWS\system32> dism /online /cleanup-image /scanhealthDeployment Image Servicing and Management toolVersion: 10.0.16193.1001Image Version: 10.0.16193.1001[==========================100.0%==========================] The component store is repairable.The operation completed successfully.PS C:\WINDOWS\system32>PS C:\WINDOWS\system32>PS C:\WINDOWS\system32> dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.16193.1001Image Version: 10.0.16193.1001[==========================100.0%==========================]Error: 0x800f081fThe source files could not be found.Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see MSN.com - Hotmail, Outlook, Skype, Bing, Latest News, Photos Videos DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.logPS C:\WINDOWS\system32>


    ------------------------------------------------------------------------------------------------------



    No problem running the bat file,
    Not really sure what logs I want to look at really.. :-)
    Event Viewer just gives the update the errors:

    0x8000FFFF
    0x800704C7
    0x80246013


    Some of these may just be from a failed update after I ran the troubleshooter and restarted. The *C7 error has popped up quite a lot though.

    It's only 16199 that fails to update, a Windows defender update will install fine every so often.

    Haven't tried a manual update yet, I find they sometimes mess up future insider automatic updates.

    The update installs fine but when the PC restarts it starts configuring, then actually restarts, and then just reboots to desktop.
      My ComputerSystem Spec


  6. Posts : 4,505
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       20 May 2017 #6

    I had a problem getting that Build 16199 on one of two computers, just kept running the checking. After all day of that I gave up and downloaded the .iso file, did a Mount of the .iso and ran setup.exe. It went quite smoothly when choosing Not to do the updates. The .iso file I downloaded at 4.7GB is too big for a DVD but okay on a DVD+R/DL.

    I will say this install is not on my production computer so I can play a bit and not hurt my RTM Version 1607. I probably am going to try a download of the 3rd version of Win10, Version 1703 Build 15063, for a spare computer.
      My ComputerSystem Spec


  7. Posts : 16,588
    windows 10 professional version 1607 build 14393.969 64 bit
       21 May 2017 #7

    Place the computer in clean boot to reduce or eliminate any conflicts.

    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki


    https://support.microsoft.com/en-us/...oot-in-windows


    Then in control panel run the windows update troubleshooter with automatic fix turned off and with run as administrator turned on.

    Using the snipping tool please post the detection details.

    https://support.microsoft.com/en-us/...-fix-solutions
    Resolve problems that prevent you from updating Windows

    Then attempt windows updates.

    If it fails post the kb number and error codes.

    Open the reliability control panel and see if there is any additional information.

    E_UNEXPECTED 0x8000FFFF Unexpected condition or Unexpected failure.

    https://support.microsoft.com/en-us/...based-computer

    Run through the resolutions 1 - 10 starting with chkdsk /f /r
      My ComputerSystem Spec

  •    21 May 2017 #8

    zbook said: View Post
    Place the computer in clean boot to reduce or eliminate any conflicts.

    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki


    https://support.microsoft.com/en-us/...oot-in-windows


    Then in control panel run the windows update troubleshooter with automatic fix turned off and with run as administrator turned on.

    Using the snipping tool please post the detection details.

    https://support.microsoft.com/en-us/...-fix-solutions
    Resolve problems that prevent you from updating Windows

    Then attempt windows updates.

    If it fails post the kb number and error codes.

    Open the reliability control panel and see if there is any additional information.

    E_UNEXPECTED 0x8000FFFF Unexpected condition or Unexpected failure.

    https://support.microsoft.com/en-us/...based-computer

    Run through the resolutions 1 - 10 starting with chkdsk /f /r
    Right, I'm through with answering repeated copy and pastes, especially when the response is just more copy and pastes.. half of whose links are old and invalid.
      My ComputerSystem Spec

  •    21 May 2017 #9

    Berton said: View Post
    I had a problem getting that Build 16199 on one of two computers, just kept running the checking. After all day of that I gave up and downloaded the .iso file, did a Mount of the .iso and ran setup.exe. It went quite smoothly when choosing Not to do the updates. The .iso file I downloaded at 4.7GB is too big for a DVD but okay on a DVD+R/DL.

    I will say this install is not on my production computer so I can play a bit and not hurt my RTM Version 1607. I probably am going to try a download of the 3rd version of Win10, Version 1703 Build 15063, for a spare computer.

    Sound.
    Yea I ended up just downloading the iso and running it 'in place'.

    Installed perfectly.

    Thanks for the heads up.. :-)
      My ComputerSystem Spec


  • Posts : 4,505
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       21 May 2017 #10

    gijoe50000 said: View Post
    Sound.
    Yea I ended up just downloading the iso and running it 'in place'.

    Installed perfectly.

    Thanks for the heads up.. :-)
    You're welcome. I'd mentioned doing the same with a 3rd edition of Win10, it also worked.
      My ComputerSystem Spec


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