1.    04 Apr 2015 #1
    Join Date : Mar 2015
    Posts : 32
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free

    Build 10049 Random Freezing


    Sometimes, when I am In a game, my computer would freeze. I was on skype with someone when it froze. I still heard them though. I have to hold the power button on my computer to turn it off. I tried control alt delete but nothing happens. Any ideas?
      My ComputerSystem Spec
  2.    04 Apr 2015 #2
    Join Date : Oct 2013
    Wolves, England
    Posts : 1,634
    W7 Pro x64 | W10 IP x64 | Linux Mint VM

    Are you getting BSODs?
      My ComputerSystem Spec
  3.    04 Apr 2015 #3
    Join Date : Mar 2015
    Posts : 32
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter

    Quote Originally Posted by Boozad View Post
    Are you getting BSODs?
    Nope.
      My ComputerSystem Spec
  4.    04 Apr 2015 #4
    Join Date : Oct 2013
    Wolves, England
    Posts : 1,634
    W7 Pro x64 | W10 IP x64 | Linux Mint VM

    Probably best not to post in the BSOD section then.
      My ComputerSystem Spec
  5.    04 Apr 2015 #5
    Join Date : Mar 2015
    Posts : 32
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter

    Quote Originally Posted by Boozad View Post
    Probably best not to post in the BSOD section then.
    Where should I post this then?
      My ComputerSystem Spec
  6.    05 Apr 2015 #6
    Join Date : Oct 2014
    Posts : 230
    10

    First I'd check to see if there are some BSOD's that you're not seeing.
    To do this, check and see if there are any minidumps (files ending in .dmp) in the C:\Windows\Minidump directory.
    You'll note that they have dates in the file names, so you can tell if they're recent or old.

    If there are none, we'll still look at the reports if you'd like.
    Please provide this information even though you're not seeing BSOD's: Solved BSOD - Posting Instructions - Windows 10 Forums

    If that's not to your liking, then go ahead and post over in the hardware forums located here: Drivers Hardware - Windows 10 Forums
      My ComputerSystem Spec
  7.    05 Apr 2015 #7
    Join Date : Mar 2015
    Posts : 32
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter

    Quote Originally Posted by usasma View Post
    First I'd check to see if there are some BSOD's that you're not seeing.
    To do this, check and see if there are any minidumps (files ending in .dmp) in the C:\Windows\Minidump directory.
    You'll note that they have dates in the file names, so you can tell if they're recent or old.

    If there are none, we'll still look at the reports if you'd like.
    Please provide this information even though you're not seeing BSOD's: Solved BSOD - Posting Instructions - Windows 10 Forums

    If that's not to your liking, then go ahead and post over in the hardware forums located here: Drivers Hardware - Windows 10 Forums
    Here is the zip file.
    TYLERDESKTOP-Sun_04_05_2015__95929_88.zipTYLERDESKTOP-Sun_04_05_2015__95929_88.zip
      My ComputerSystem Spec
  8.    06 Apr 2015 #8
    Join Date : Oct 2014
    Posts : 230
    10

    Although there's no certain signs here, I do see some hints of video issues in the WER section of MSINFO32.

    Some suggestions:
    - update to the latest beta drivers available from nVidia (you currently have drivers dating from 3/15/2015).
    - completely remove the nVidia drivers and see if you have problems with the video drivers from Windows Update.

    Please do the following (this report may give us a bit more info about the errors that are occurring):
    - open Event Viewer (run eventvwr.msc from the "Run" dialog)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
      My ComputerSystem Spec
  9.    06 Apr 2015 #9
    Join Date : Mar 2015
    Posts : 32
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter

    Quote Originally Posted by usasma View Post
    Although there's no certain signs here, I do see some hints of video issues in the WER section of MSINFO32.

    Some suggestions:
    - update to the latest beta drivers available from nVidia (you currently have drivers dating from 3/15/2015).
    - completely remove the nVidia drivers and see if you have problems with the video drivers from Windows Update.

    Please do the following (this report may give us a bit more info about the errors that are occurring):
    - open Event Viewer (run eventvwr.msc from the "Run" dialog)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
    Thanks for the feed back. I completely removed the drivers and downloaded the latest driver.

    Here is the Event Viewer logs: Admin.rar
      My ComputerSystem Spec
  10.    07 Apr 2015 #10
    Join Date : Oct 2014
    Posts : 230
    10

    Lots of issues with the nVidia Streamer Service.
    Try disabling that in services.msc (create a System Restore point first).
    Then reboot.

    If it continues to freeze with that disabled, then generate the last report again and we'll have a look at that.
      My ComputerSystem Spec

 


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