Windows 10: Can't update / upgrade from build 10240 Solved

  1. Posts : 7
    Windows 10 Insider Preview
       11 Dec 2015 #1

    Can't update / upgrade from build 10240

    I installed the Tech Preview and registered as an Insider early on and largely rode the updates/releases when published, until build 10240. I sat on this build for a while (disabled the Windows Update service) and didn't do much with this preview install for a while. Now I'm wanting to work with it more and would like to update/upgrade to the latest build. I enabled/started the Windows Update service, but it won't update. If I go to Windows Update in Settings, besides the title bar, all I see is a blank page/pane with activity dots indefinitely flying across the top. Same deal if I open Settings and search for 'Advanced' and click on Advanced Windows Update options.

    Troubleshooting steps taken:

    • Reboot numerous times
    • Leave it sit for many hours
    • Boot into safe mode with networking
    • Stop bits, wuauserv and cryptsvc services, rename C:\Windows\SoftwareDistribution and C:\Windows\System32\catroot2 and start the previously stopped services
    • Ran the Windows Update Troubleshooter
    • Ran sfc /scannow (no problems found)
    • Ran dism /Online /Cleanup-Image /RestoreHealth (no problems found)
    • Clean Booted
    • Reset Windows. The process appears to complete (I see something like 95% before the system reboots; not sure if it actually gets to 100% or if it fails before) but after restarting, I see a message like boot device inaccessible. I've tried the reset process 3 or so times, it successfully reverts to the pre-reset environment after rebooting 2 or 3 times.

    Earlier, after update attempts, I would open the WindowsUpdateClient Operational log and review logged errors, but now when I try to access that log, I see an error message, "MMC has detected an error in a snap-in and will unload it." I can either report the error to Microsoft and shut down MMC or unload the snap-in and continue running MMC.

    If I open Windows Store, I see there are 27 app updates detected, but the download/update attempts fail with, "Something went wrong. The error code is 0x80070005, in case you need it."

    Is there a way to download and clean-install the latest Insider build without wiping out my Windows/Insider activation/registration? Any other ideas for getting Windows Updates working?

    Thanks in advance!
    Last edited by regexaurus; 11 Dec 2015 at 14:41.
      My ComputerSystem Spec

  2. JohnC's Avatar
    Posts : 3
    Dual Boot 10 Pro v1607 10 Pro rs2 build 14971
       11 Dec 2015 #2

    The easiest way to get to the current build is to use the media creation tool use the upgrade this computer and keep all apps and files. Windows 10 ISO Download - Windows 10 Forums .
      My ComputerSystem Spec

  3. Posts : 7
    Windows 10 Insider Preview
    Thread Starter
       20 Dec 2015 #3

    JohnC said: View Post
    The easiest way to get to the current build is to use the media creation tool use the upgrade this computer and keep all apps and files. Windows 10 ISO Download - Windows 10 Forums .
    Thanks for steering me to that tutorial. I downloaded an ISO directly from Microsoft's Tech Bench--one option offered in the tutorial--and used Rufus to format a bootable Windows 10 UFD (USB flash drive) using the downloaded ISO as the source. Upgrading from the bootable UFD completed successfully.
      My ComputerSystem Spec


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