Windows 10: Don't get Insider Builds, stuck on build 10240 Solved

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  1.    16 Sep 2015 #1

    Don't get Insider Builds, stuck on build 10240


    I'm a Insider member since Oct 2014, get all the builds till the official launch of Windows 10 last July.

    A few days before the official launch my Windows 10 TP (build 10240) had a boot problem and gave me a UEFI boot error, since the Insider Program was locked and I can't get any Insider Preview build to work I had format my PC and install my Windows 8 Pro and follow the upgrade path to Windows 10. (Reserve a copy, wait for the update and install the Windows 10 (Pro) and activate with my valid Windows 8 Key, no hassles there.

    After success upgrade I went to Security and Updates > Windows Update > Advanced Options and hit the Get Insider builds > Get Started button, restart my PC and check if Fast Ring was selected and it was. Last month it came out Build 10525 and later on Build 10532 and I didn't receive any of those.

    I tried to force the download by hitting constantly the Check update button on Windows Update, but the only thing my Windows Update download is Windows Defender definitions. So, I tried the following: in Advanced Option, I hit the Stop receive preview builds, restart PC and go there again I hit the button Get Preview Builds, restart again and wait a few days... no luck.

    Since I don't had any luck there I post some questions in Microsoft Answers and report the problem, a few days later receive some answers, but none of the those answers worked out and one of them seems to me a bit stupid, so the suggestions was:


    1 - Uninstall any anti-virus. (don't have any, so it really doesn't apply to me);
    2 - Safe Boot with Network (did that, produce no effect what so ever);

    3 - Selective Startup with all services stopped except Microsoft services (same as above, produced no effect, still didn't get any update via Windows Update);
    4 - Create a new Administrator account and run the Windows Update from the new account (although might work I found this solution a bit awkward, I mean, I have to create a new account with Administrator privileges and then subscribe to Insider Preview Program with that account and then make all the process, I did it, no effects also, bit I thought that was the dumbest solution ever... );
    5 - Drivers update - (All my drivers are up to date, some from the manufactures, others from Microsoft, no hardware problems, so can't anything about that);
    6 - Reset IP Address - (Did that, nothing happened);

    7 - Windows Update as Trusted Sites - (Did that, nothing happened);
    8 - Change DNS to 4.2.2.2 and 4.2.2.4 - (Did that, nothing happened);

    So in total despair I contact Microsoft Answer Desk by Phone, and after a few minutes trying to explain what is my problem (I'm a portuguese from Portugal and ours Answer Desk is provided by Brazilians which don't quietly understand us - Brazilian Portuguese is quite different from European Portuguese) the woman gave me this solution:

    Re-install my Windows 8 Pro and from there wait that Windows Update give me the Insider Preview update, and if Windows Update tries to install regular Windows 10 upgrade, she said to stop the upgrade and differ that update and wait for the Insider Update...

    I didn't make this yet because I'm hard to believe that will work. I mean, in Windows 8 I will get the Windows 10 Insider Preview as an update? Last I checked I had to install Windows 10 TP with an ISO and boot from that ISO to get started and the new Insider Preview program state that I only have to set Windows Update to Get the Preview Builds (which I did) from a Windows 10 activated install (which I have).

    By the way, my Windows 10 is set to USA as location and has the display language set to US English, I had also set a Portuguese keyboard setup, set my region to Portugal and Proofing tools are setup to US English and Portuguese (Portugal). I'm stating this since if my display language is not supported by Insider Preview I don't receive any builds (Portuguese currently not supported).

    So please help me understand why I'm not getting the Insider builds and I'm still stuck in build 10240...

    Here is a screenshot of my Settings and my Insider Hub:

    Click image for larger version. 

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    Here is a screenshot showing that my Windows Update service is running, in this screenshot I had change the Ring to Slow and wait a day and change it again to Fast, that was a suggestion from someone in Microsoft Answers, no effect whatsoever:
    Click image for larger version. 

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    HELP PLEASE
      My ComputerSystem Spec

  2.    16 Sep 2015 #2

    Welcome to Ten Forums Ed
    When I changed from slow to fast it took 4 days to update for me. Have you waited the four days?
      My ComputerSystem Spec

  3.    16 Sep 2015 #3

    Charlie said: View Post
    Welcome to Ten Forums Ed
    When I changed from slow to fast it took 4 days to update for me. Have you waited the four days?
    Thank you Charlie,

    Yes, I've done that change about two weeks ago... I'm on Fast Ring since then and I was already before...
      My ComputerSystem Spec

  4.    16 Sep 2015 #4

    eduardoribeiro said: View Post
    Thank you Charlie,

    "Yes, I've done that change about two weeks ago... I'm on Fast Ring since then and I was already before...
    By the way, my Windows 10 is set to USA as location and has the display language set to US English, I had also set a Portuguese keyboard setup, set my region to Portugal and Proofing tools are setup to US English and Portuguese (Portugal). I'm stating this since if my display language is not supported by Insider Preview I don't receive any builds (Portuguese currently not supported)."
    So please help me understand why I'm not getting the Insider builds and I'm still stuck in build 10240...

    Ed hello
    Did you use these same settings during the beta builds or has something changed?
      My ComputerSystem Spec

  5.    16 Sep 2015 #5

    Charlie said: View Post
    By the way, my Windows 10 is set to USA as location and has the display language set to US English, I had also set a Portuguese keyboard setup, set my region to Portugal and Proofing tools are setup to US English and Portuguese (Portugal). I'm stating this since if my display language is not supported by Insider Preview I don't receive any builds (Portuguese currently not supported)."
    So please help me understand why I'm not getting the Insider builds and I'm still stuck in build 10240...

    Ed hello
    Did you use these same settings during the beta builds or has something changed?
    Charlie,

    During the Technical Preview I've used in the beggining that way, since there wasn't Portuguese as display language but as the TP evolved I started using it in Portuguese. When I did the upgrade to Windows 10 from Windows 8 it was made to the Portuguese version since my Windows 8 is in Portuguese, and I changed the display language and location since the Preview Builds aren't available in Portuguese (again) and I read that if I had a display language not supported I'll not receive the Preview Builds
      My ComputerSystem Spec

  6.    16 Sep 2015 #6

    Ed
    Have you tried anything like this?
    Click image for larger version. 

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      My ComputerSystem Spec

  7.    16 Sep 2015 #7

    Charlie said: View Post
    Ed
    Have you tried anything like this?
    Click image for larger version. 

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    Really don't now, but I think so... But I can give it a try again...
      My ComputerSystem Spec

  8.    21 Sep 2015 #8

    Charlie said: View Post
    Ed
    Have you tried anything like this?
    Click image for larger version. 

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    Done that, no changes... Still don't see any Insider Preview Builds. Also made an edit to Registry where I changed the value of RecoveredFrom to "" and same result, no Preview Builds
      My ComputerSystem Spec


  9. Posts : 5
    Windows 10 Home x64 Insider fast ring
       24 Sep 2015 #9

    I am also stuck on 10240. I have also tried the soultions provided in this thread, but none of them worked; I will try again see if that make any difference.
    I even tried to use the "Contact Support" and allowed them to remote to fix this, but they were unable to do it. They told me to wait some days and try again to update, which hasn't worked for me.

    They switched on the fast / slow ring and looked at the network driver. I might try again, but the only solution seems to wait for a official public build xor download insider build from an insecure source.
      My ComputerSystem Spec

  10.    24 Sep 2015 #10

    Manage to solve the question


    Asmx86CCpp said: View Post
    I am also stuck on 10240. I have also tried the soultions provided in this thread, but none of them worked; I will try again see if that make any difference.
    I even tried to use the "Contact Support" and allowed them to remote to fix this, but they were unable to do it. They told me to wait some days and try again to update, which hasn't worked for me.

    They switched on the fast / slow ring and looked at the network driver. I might try again, but the only solution seems to wait for a official public build xor download insider build from an insecure source.
    Well I solved the question using an ISO of last build that I download from an insecure source, but with no problems... See the solution here:
    http://answers.microsoft.com/en-us/i...7333d41?page=3

    My problem was my Windows version was a Portuguese version of the OS which is not supported to Insider Preview, and this has nothing to do with display language, but with OS version... as you can see in the link above, although my Windows was in US English and located in US the OS version is a Portuguese version which was downloaded with the upgrade process... and even if you try to make a clean install with the Media Creation Tool, the tool always download your country version of the OS... so the solution was install the build 10547 from the ISO as an update...
      My ComputerSystem Spec


 
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