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Windows 10 Pro Insider Preview problem?
Hello guys, I am a new member to these forums; however, I have been lurking through and reading posts here for a little while. I have a situation here I can not seem to solve that has me pulling my hair out. The first thing I want to say starting is that I am not a professional by any means I only really know so much I am still in the process of learning myself I guess I would say. With that said I know more than anyone else in my family and friends and generally end up being the one fixing everyone's computer. Which is fine because generally I have never had a problem, and is usually a easy fix. My younger cousin asked me for help with his new computer recently which was not working right and I figured hey no problem I am sure I can get it running again pretty easily. Unfortunately this has been anything but easy. At first when he brought it to me it was running Windows 8.1 and appeared to be experiences a problem called a Windows temporary user profile where all of his stuff was not available, as a matter of face nothing was available. Except the recycle bin, the loading symbol on the mouse was constantly running, the cpu was constantly running high, and it was incapable of running any program. After a while of running around in circles trying to fix a problem I didn't understand fully, I learned that this problem happened after he had upgraded to windows 10 on the laptop recently. He told me that he had used a Windows 10 Pro key to upgrade and that after that he began having problems. Shortly after that he apparently reverted back to windows 8 and that is when the temporary user profile problem began. So since learning this I have reinstalled windows 8, I have gotten his OEM Pre-Installed Windows 8 Key back. And I am now noticing with Windows 8 Installed it runs just fine now. But when I upgrade to windows 10 the problems all start back all over again. Even though when I upgraded his original key was used to activate Windows 8.1. Now I am pulling my hair out and do not know what to do for him. When windows 10 is installed on it now it has very similar problems I described earlier with the temporary user profile, in the control panel it says windows 10 is activated. Yet I notice in the graphic card properties is shows "Windows 10 Pro Insider Preview". I guess my question is does anybody know why this would be happening? I use Windows 7 on my everyday laptop and have no idea what could be going on here. Anyways thank you in advance for any help or advice. Also I apologize if this is the wrong section I was unsure.