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  1. Joined : Apr 2015
    Posts : 9,142
    W10Prox64
       04 Sep 2015 #11

    @celine2456,
    Do you log into the user account on the computer with your Microsoft Insider email and password?

    Please go to Settings>Accounts>Your account and see if it says you need to login, or "fix" your account.
      My System SpecsSystem Spec


  2. Joined : Sep 2015
    Posts : 29
    Windows 10
       04 Sep 2015 #12

    I cannot stop the Insider buils... it's greyed out.
    What if I uninstalled the last "evaluation version"?

    Click image for larger version. 

Name:	uninstall 2015-09-04_16-36-25.jpg 
Views:	51 
Size:	53.3 KB 
ID:	35706
      My System SpecsSystem Spec


  3. Joined : Sep 2015
    Posts : 29
    Windows 10
       04 Sep 2015 #13

    simrick said: View Post
    @celine2456,
    Do you log into the user account on the computer with your Microsoft Insider email and password?

    Please go to Settings>Accounts>Your account and see if it says you need to login, or "fix" your account.
    I'm logged in with my Microsoft account (Insider email and password).
      My System SpecsSystem Spec


  4. Joined : Jul 2015
    Posts : 6,866
    Windows 10 Pro
       04 Sep 2015 #14

    Ok. Another option... Download the exact same version of Windows 10 that you have now... Like Home 32bit or Pro 64bit, whatever version you have. Download the Windows 10 ISO using the Media Creation Tool.

    Mount the ISO and run setup.exe in it. Just do an in place "upgrade" from Windows 10 to the exact same version. It should not ask for a product key. If it does stop and cancel the "upgrade" because you probably have the wrong version ISO downloaded.
      My System SpecsSystem Spec


  5. Joined : Sep 2015
    Posts : 29
    Windows 10
       04 Sep 2015 #15

    Just let me make sure I understand the meaning of your instructions: "Just do an in place "upgrade" from Windows 10 to the exact same version". Do you mean that I install it over the version I have now?

    What is "mounting the ISO" ?

    I downloaded the tool. Do I "upgrade this pc now" or do I "Create an installation support for another PC"???
      My System SpecsSystem Spec


  6. Joined : Jul 2015
    Posts : 6,866
    Windows 10 Pro
       04 Sep 2015 #16

    celine2456 said: View Post
    Just let me make sure I understand the meaning of your instructions: "Just do an in place "upgrade" from Windows 10 to the exact same version". Do you mean that I install it over the version I have now?

    What is "mounting the ISO" ?

    I downloaded the tool. Do I "upgrade this pc now" or do I "Create an installation support for another PC"???
    Installation for another PC. Then just save the ISO file. Then you will right click on the ISO file and click mount. You will get a new drive letter, like E:\. Run setup.exe from the new drive letter.

    It should not ask for a product key if you got the right version. That will reinstall Windows 10 over what you have now, you won't lose anything. Then you can reenter the insider program and hopefully it will be fixed.
      My System SpecsSystem Spec


  7. Joined : Sep 2015
    Posts : 29
    Windows 10
       04 Sep 2015 #17

    NavyLCDR said: View Post
    Installation for another PC. Then just save the ISO file. Then you will right click on the ISO file and click mount. You will get a new drive letter, like E:\. Run setup.exe from the new drive letter.

    It should not ask for a product key if you got the right version. That will reinstall Windows 10 over what you have now, you won't lose anything. Then you can reenter the insider program and hopefully it will be fixed.
    thank you so much... I will try that now and will let you know.
      My System SpecsSystem Spec


  8. Joined : Sep 2015
    Posts : 29
    Windows 10
       05 Sep 2015 #18

    NavyLCDR said: View Post
    Installation for another PC. Then just save the ISO file. Then you will right click on the ISO file and click mount. You will get a new drive letter, like E:\. Run setup.exe from the new drive letter.

    It should not ask for a product key if you got the right version. That will reinstall Windows 10 over what you have now, you won't lose anything. Then you can reenter the insider program and hopefully it will be fixed.
    Good morning,

    As promised, here I am after reinstalling Windows 10 and I'm not sure it was a good idea because now it doesn't recognize my graphic card and my second monitor.

    I cannot see the Insider version th1 10240 anymore because Insider Hub doesn't work anymore.

    I'm trying to fix the graphic card and monitor stuff and will see if I remain with this setup or if I go back to the previous version.

    Have a good day and thanks again for your great help.

    Céline G.
      My System SpecsSystem Spec


  9. Joined : Sep 2015
    Posts : 29
    Windows 10
       05 Sep 2015 #19

    Part 2: I came back to the previous version (th1 10240) and my resolution problem is fixed. BUT I'm still at the wrong version of the Insider Program.

    If anyone has other suggestions, I'll be pleased to try them when I get back on Sunday afternoon.

    Thanks a lot and have a great day!

    Céline G.
      My System SpecsSystem Spec


  10. Joined : Sep 2014
    Posts : 92
    64-bit 10240 10 Pro
       05 Sep 2015 #20

    celine2456 said: View Post
    it's already set at 3

    Attachment 35699
    thanks for working hard to help me
    You have to delete that DWORD and not just change it. Then restart your machine.

    Read this:

    How to disable Telemetry and Data Collection in Windows 10
      My System SpecsSystem Spec


 
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