Why my pc shuts down itself after installation of the Nvidia 461.7 ?

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  1. 74lobster's Avatar
    Posts : 62
    Windows 10 Pro Insider Preview
       #1

    Why my pc shuts down itself after installation of the Nvidia 461.7 ?


    Hi, I'm Cesar and I type from Bologna (Italy).

    I have a PC with Windows 10 Pro Insider Preview - Build 21322.rs_prerelease.210220-1651 version installed.
    I have a motherboard ASUS Prime Z490-P (with bios 1602 beta installed) with mounted an Intel i9 10900k processor, 64 gb of memory at 3600 Mhz, a GPU Nvidia Gigabyte GeForce RTX 3070 GAMING OC 8G, overclocked with AORUS ENGINE software (+176 +518 values, with no problems), some SDD disks and one V-NAND SSD 970 EVO Plus NVme M.2 of 1 TB.

    Some days ago I had some problems with Bitdefender Internet Security 2020 and Bitdefender free 2021 because after installing Bitdefener 2000 and uninstalling it,
    I couldn't install the Bitdifender free 2021 version, so I spent some days trying to uninstall the paid version to install the Bitdifender free 2021 version.
    After a lo of issues, I was able to fix the situation after installing and uninstalling a lot of Bitdefender uninstaller cleaner.

    I don't know if before or after this problem (but I think after this issue), I have installed the Nvidia 461.72 - WHQL drivers version and now the PC after a few minutes of use
    resets itself showing the green screen of error (a code and a qr code are also showed, but the computer resets itself so fast that I did not have time to write down the qr code and the error code appeared).

    So, just to try, I installed the Nvidia Gigabyte standard drivers from their site (drivers 4‎57.09 version).

    Anyway also after the change of the drivers, the situation did not changed: after some minutes, the PC shut down itself showing the green screen of error of which I have already written before.
    Now I don't know how to solve the situation: my PC is not usable and the light of the GPU that shows the stress of the video card is ever yellow, so, I don't now if the AORUS ENGINE software program, that monitor the GPU stress shut down automatically the PC, (but seems to be only imaginative) by my opinion the PC shut down itself going in error because the GPU that has reached too hot temperatures.

    Someone had a similar problem ? How did you solved it ? How ?

    Thanks in advance to who will try to help me.

    Bye.
      My Computer

  2. steve108's Avatar
    Posts : 11,339
    19041.867 - 2004/20H1 Home x64
       #2

    74lobster hello can welcome to TF ,

    Are you able to boot to safe mode?
      My Computer

  3. steve108's Avatar
    Posts : 11,339
    19041.867 - 2004/20H1 Home x64
       #3
      My Computer

  4. steve108's Avatar
    Posts : 11,339
    19041.867 - 2004/20H1 Home x64
       #4

    If you are able to boot to safe mode, go to Device Manager and try to roll back the GPU/video driver. Please update on your progress.
      My Computer

  5. 74lobster's Avatar
    Posts : 62
    Windows 10 Pro Insider Preview
    Thread Starter
       #5

    I will try soon, thank you very much fo your advise.

    Bye
      My Computer

  6. Ghot's Avatar
    Posts : 9,060
    Win 10 Home 10.0.19043.906 (x64) [21H1]
       #6

    74lobster said:
    I will try soon, thank you very much fo your advise.

    Bye


    I would remove the vid card overclocking. Any time you overclock, you risk instability.
    Same for the CPU if it is overclocked.
      My Computer

  7. 74lobster's Avatar
    Posts : 62
    Windows 10 Pro Insider Preview
    Thread Starter
       #7

    More or less I think I solved the GPU problem (there was a virus) but now another issue appears: some times windows shows me this error advice:

    Why my pc shuts down itself after installation of the Nvidia 461.7 ?-error.jpg

    Someone has idea of what could be ?

    I am desperate !!!!
      My Computer

  8. Paul Black's Avatar
    Posts : 12,151
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #8

    Hello @74lobster,

    [1] I did a bit of investigating for you and found this which might be useful => AUTOIT Error Line 0
    [2] Also, please perform the following . . .

     SFC and RestoreHealth

    [1] Press the Win + X keys together > Command Prompt (Admin).
    [2] Highlight ALL the commands below.

    IMPORTANT:

    • It is recommended when running SFC that Fast Startup is turned OFF [ Turn it back ON when finished ] => How to Turn On or Off Fast Startup in Windows 10

    • If SFC finds any ERRORS that it can NOT repair, run SFC again upto 3 more times, Restarting after each to allow any pending actions to be implemented.

    • DISM will initially try and Repair ANY Corrupted or Missing files using the Component Store.
      If this is NOT possible, DISM will use Windows Update. Therefore, Internet access is required.
      If you are NOT connected to the Internet, you will receive a Error: 0x800f081f.

    [3] Press the Ctrl + C keys together.
    [4] Right-click inside the Administrator: Command Prompt Window > Paste.
    [5] Press Enter.

    Code:
    
    sfc /scannow
    Dism /Online /Cleanup-Image /RestoreHealth
    sfc /scannow
    

    • When the above has finished processing . . .

    [6] Right-click on the title bar of the Administrator: Command Prompt Window > Edit > Select All.
    [7] Right-click on the title bar of the Administrator: Command Prompt Window again > Edit > Copy.

    • Paste the results into your post using the [CODE] tags . . .

    [8] In your post, click the Hashtag icon #.
    [9] Click INSIDE the [CODE]Here[CODE] tags and press the Ctrl + V keys together.

    • In your post it will look like this . . .

    Code:
    
    <<< Results here >>>
    

    I hope this helps.
      My Computer

  9. 74lobster's Avatar
    Posts : 62
    Windows 10 Pro Insider Preview
    Thread Starter
       #9

    Paul Black said:
    Hello @74lobster,

    [6] Right-click on the title bar of the Administrator: Command Prompt Window > Edit > Select All.
    [7] Right-click on the title bar of the Administrator: Command Prompt Window again > Edit > Copy.

    • Paste the results into your post using the [CODE] tags . . .

    [8] In your post, click the Hashtag icon #.
    [9] Click INSIDE the [CODE]Here[CODE] tags and press the Ctrl + V keys together.

    • In your post it will look like this . . .

    Code:
    
    <<< Results here >>>
    

    I hope this helps.
    Excuse me, but I did not understnd this part of your hint, there is a simpler way to do all the operations with a command lines ?

    Thank you very much
      My Computer

  10. Paul Black's Avatar
    Posts : 12,151
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #10

    Hello @74lobster,

    74lobster said:
    Excuse me, but I did not understand this part of your hint, there is a simpler way to do all the operations with a command lines ?

    I Don't understand what you mean. This has been run numerous times by members and they have never had a problem.
      My Computer


 
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