Upgrade to 2004 green sceen driver_pnp_watchdog - rolls back

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  1. Posts : 550
    Windows 10 Pro x86 and x64 dual boot
    Thread Starter
       #101

    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online. Win32ksys

    I have been in touch with MS and they advised me to do an in place upgrade of 1909 which I did and the first upgrade failed at first reboot. It didn't restart after install screen so I manually restarted and it just rebooted back to windows. So I tried again with updates off in setup and this worked so have done a fresh in-place upgrade of 1909. Then tried the in-place upgrade of 2004 and it failed at the same place, 30% reboot, those are the logs I have posted. What is WER? I presume the 1909 IPU deleted some stuff.

    - - - Updated - - -

    I have the ISO already in my archive on another machine. What drivers do you want to test I couldnt find the nvraid.sys.
      My Computers


  2. Posts : 41,412
    windows 10 professional version 1607 build 14393.969 64 bit
       #102

    When windows upgrades fail one troubleshooting step is to perform an in place upgrade repair with the same Windows version.
    This was what I had planned next.

    What source did you use for the 1909 iso?

    Which level of Microsoft support did you work with? 1,2 or 3?

    What happened with the Windows 10 iso 1909?
    Did it complete the in place upgrade repair without BSOD?
    Which user was used?
    Was clean boot used or not used?
    What other steps did they have you run or perform?

    Did Microsoft support look at the logs? CBS, DISM, Panther setuperr, setupact?
    Did they look at the dump files?

    The in place upgrade repair can modify settings to default and can clean files that are used for troubleshooting.
    For example it removed all of the Windows Error Reporting (WER) logs.
    These had reports of many things that we have been troubleshooting: BSOD, faulting applications, HP warranty, etc.

    The computer is having spontaneous BSOD.
    So use Windows driver verifier.
    Manually add the other non-Microsoft drivers in the earlier post.
      My Computer


  3. Posts : 550
    Windows 10 Pro x86 and x64 dual boot
    Thread Starter
       #103

    When windows upgrades fail one troubleshooting step is to perform an in place upgrade repair with the same Windows version.
    This was what I had planned next.

    What source did you use for the 1909 iso?

    Archived ISO from MediaCreation Tool on my main machine.

    Which level of Microsoft support did you work with? 1,2 or 3?
    Twitter presumably level 1
    What happened with the Windows 10 iso 1909?

    First installed failed at restart second succeeded after NOT getting updates.
    Did it complete the in place upgrade repair without BSOD?

    Yes
    Which user was used?

    Standard user
    Was clean boot used or not used?

    No
    What other steps did they have you run or perform?
    SFC, DISM, Chkdsk scans/restore
    Did Microsoft support look at the logs? CBS, DISM, Panther setuperr, setupact?

    Not yet, ongoing.
    Did they look at the dump files?

    No
    The in place upgrade repair can modify settings to default and can clean files that are used for troubleshooting.
    For example it removed all of the Windows Error Reporting (WER) logs.
    These had reports of many things that we have been troubleshooting: BSOD, faulting applications, HP warranty, etc.

    The computer is having spontaneous BSOD.
    So use Windows driver verifier.
    Manually add the other non-Microsoft drivers in the earlier post.
      My Computers


  4. Posts : 41,412
    windows 10 professional version 1607 build 14393.969 64 bit
       #104

    The last BSOD was spontaneous and recorded 6/19/2020 6:49:58 AM.

    Run Windows driver verifier:
    https://answers.microsoft.com/en-us/...3-c48669e4c983
      My Computer


  5. Posts : 550
    Windows 10 Pro x86 and x64 dual boot
    Thread Starter
       #105

    With unloaded drivers from your previous list?

    - - - Updated - - -

    I have just tried disabling the touchpad and got a different error.

    Upgrade to 2004 green sceen driver_pnp_watchdog - rolls back-image.png
      My Computers


  6. Posts : 41,412
    windows 10 professional version 1607 build 14393.969 64 bit
       #106

    The above Windows upgrade error is consistent with a misbehaving or incompatible driver.

    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive


    For any Windows upgrade failure:
    a) upload a new V2
    b) post a share link for setupmem.dmp
    c) post a share link for the script results


    Please post new logs with the new Windows upgrade error code.


    Restart windows driver verifier testing all non-Microsoft drivers.
    https://answers.microsoft.com/en-us/...3-c48669e4c983
      My Computer


  7. Posts : 550
    Windows 10 Pro x86 and x64 dual boot
    Thread Starter
       #107

    Setup logs Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    - - - Updated - - -

    The last BSOD was spontaneous and recorded 6/19/2020 6:49:58 AM.
    If that is correct verifier was set to all drivers and standard settings.
      My Computers


  8. Posts : 41,412
    windows 10 professional version 1607 build 14393.969 64 bit
       #108

    These were the last 3 BSOD reported in the log files:

    Date: 2020-06-19T22:51:11.723
    Date: 2020-06-19T22:02:16.911
    Date: 2020-06-19T12:49:58.141

    Unfortunately these were BSOD that failed to produce dump files.

    The goal is to find a misbehaving driver or malfunctioning hardware.

    The more dump files to debug the more likely the problem(s) can be found.

    Windows driver verifier may be used later in the thread.

    Turn off the tool.
    Do not perform any upgrades.
    Place the computer into safe mode: (shift + restart)
    Boot into Safe Mode on Windows 10

    Use the computer in safe mode with networking continuously over the next 3 - 4 days.
    If you can go for one week, even better.
    Report any BSOD and upload V2 and memory.dmp


    When the in place upgrade repair was performed it reset Windows to default settings.

    In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread
      My Computer


  9. Posts : 550
    Windows 10 Pro x86 and x64 dual boot
    Thread Starter
       #109

    Upgrade to 2004 green sceen driver_pnp_watchdog - rolls back-image.pngUpgrade to 2004 green sceen driver_pnp_watchdog - rolls back-image.png

    - - - Updated - - -

    Booted into Safe mode with Networking but wifi does not appear to be working and no internet.
      My Computers


  10. Posts : 41,412
    windows 10 professional version 1607 build 14393.969 64 bit
       #110

    Return to normal boot.
    Open the HP website > support > software and drivers > enter product or serial number > view drivers > download and install latest Ethernet and Wifi drivers > reboot into safe mode with networking > connect Ethernet

    If Ethernet is not available you can try to activate Wifi:
    While in safe mode: open device manager > click view > click show hidden devices > expand network adapters > right click on the driver and select enable.
      My Computer


 

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