Consumer Reports Stops Recommending MS Surface PCs Surface

    Consumer Reports Stops Recommending MS Surface PCs

    Consumer Reports Stops Recommending MS Surface PCs

    Category: Surface
    Posted: 10 Aug 2017
    Consumer Reports stops recommending Microsoft Surface PCs over reliability concerns

    Consumer Reports is stripping its "recommended" badge from Microsoft’s entire lineup of Surface PCs because the hardware was found to be "significantly less reliable than most other brands."

    In a survey of 90,000 tablet and laptop owners, Consumer Reports found that roughly 25 percent of Surface users have encountered "problems by the end of the second year of ownership." Those problems include freezing, unexpected shutdowns, and touchscreen response issues. Reuters reported on the latest Consumer Reports reliability study, which was published on Thursday.

    "These conclusions are based on our breakage rate estimates for laptops by the end of the second year of ownership, gathered from subscribers' experiences with 41,304 laptops purchased new between 2014 and the first quarter of 2017," the nonprofit publication wrote. This is not the kind of chart that Microsoft wants to see:
    Source: Consumer Reports stops recommending Microsoft Surface PCs over reliability concerns - The Verge

    Thoughts? Personal Experience? FUD?

    Of note on that list which is just 3 steps up form Microsoft has me thinking I should buy an extended warranty before my warranty upgrade Window expires
    sygnus21's Avatar Posted By: sygnus21
    10 Aug 2017

  1. Brink's Avatar
    Posts : 56,393
    64-bit Windows 10 Pro for Workstations build 21359
       #1
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  2. lehnerus2000's Avatar
    Posts : 1,809
    W7 Ultimate SP1 (64 bit), LM 19.2 MATE (64 bit), W10 Home 1703 (64 bit), W10 Pro 1703 (64 bit) VM
       #2

    I wouldn't be surprised to discover that the constant stream of dodgy updates is responsible (rather than the hardware).
      My Computer

  3. sygnus21's Avatar
    Posts : 5,404
    Win 10 Pro (x64) 20H2 (19042.928)
    Thread Starter
       #3

    In a survey of 90,000 tablet and laptop owners, Consumer Reports found that roughly 25 percent of Surface users have encountered "problems by the end of the second year of ownership."
    Somehow I doubt this is all due to software updates.

    And no, I'm not a hater. In fact if it wasn't for MS's slow show in updating the current Surface Book Pro, I'd have one of them instead of my recently bought Lenovo. REALLY wanted that Surface Book Pro, but wasn't going to pay top dollar for last year's tech. So yeah, I'd be owning a Surface Book had they released a new version by now.

    Anyway if this is an issue I hope MS gets in fixed. They might also lower the prices, but that's another story for another time.
      My Computers


 

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