Windows 10: Microsoft cuts off Windows 10 support early for some PCs

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  1. Brink's Avatar
    Posts : 32,223
    64-bit Windows 10 Pro build 18242
       16 Jul 2017 #1

    Microsoft cuts off Windows 10 support early for some PCs

    An entire generation of PCs, most only three or four years old, are now unable to receive new feature updates to Windows 10. If Microsoft doesn't deliver a patch within the next six to nine months, those PCs could be cut off from security fixes.

    Some PCs that received a free upgrade to Windows 10 less than two years ago are now officially blocked from receiving future updates.

    If you are one of the unlucky owners of one of the first 2-in-1 PCs, announced in 2012 and sold throughout 2013 and 2014, your PC was eligible for the free Windows 10 upgrade in mid-2015, and it also received the Summer 2016 Anniversary Update (version 1607) without any compatibility issues.

    But when Windows Update tries to install the March 2017 Creators Update, version 1703, the installation fails with a dire (and confusing) message that reads:

    Windows 10 is no longer supported on this PC

    Uninstall this app now because it isn't compatible with Windows 10.

    Don't be fooled by that message. There's no app to uninstall. This problem occurs because of a fundamental incompatibility between the PC hardware and the latest release of Windows 10...

    Click image for larger version. 

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    Read more: Microsoft cuts off Windows 10 support early for some PCs | ZDNet

    See also: Windows 10 no longer supported? How to tell if your PC is eligible for latest version | ZDNet

    Update July 19th - Microsoft agrees to extend support deadline for Clover Trail PCs | ZDNet
    Last edited by Brink; 19 Jul 2017 at 22:36.
      My ComputersSystem Spec

  2. Berton's Avatar
    Posts : 5,265
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint
       16 Jul 2017 #1

    Thought maybe my Dell Venue 8 would have the problem but its Atom CPU is not on the list on that linked ZDNet page. But then it does specify the problem is with some 2-in-1 machines. So far it is fully up-to-date with the CU version.
      My ComputerSystem Spec

  3. Posts : 37,567
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       17 Jul 2017 #2

    IMO I would think MS will need to fix this issue for people that shelled out that kind of money or they will scream.

    This reminds me of the system requirements for W8 in that the CPU had to support for PAE, NX, and SSE2. I remember some over on 8F complaining of that, although a little different situation than this. This is quite different if one bought a PC with 10 on it and promised lifetime support.
    Last edited by Tony K; 17 Jul 2017 at 19:01.
      My ComputersSystem Spec

  4.    17 Jul 2017 #3

    There's always a new surprise with 10 and Microsoft. Who knows what lurks around the corner for the next batch of aging hardware/software. Also will MS force people into upgrading software or risk loosing Windows 10 support?

    Anyway let's hope they get this Atom issue solved.
      My ComputerSystem Spec

  5.    17 Jul 2017 #4

    First the forced the upgrade and now this.
      My ComputerSystem Spec

  6. Posts : 1,474
    Windows 10 Pro (32-bit) 16299.15
       17 Jul 2017 #5

    I imagine there will be more of this as successsive updates break compatibility with hardware.

    As I said on another thread which got onto this topic, it wouldn't be so bad if Microsoft supported older Windows 10 editions for a decent length of time, but to find your hardware suddenly out of support with the current edition and only a couple of years (judging by 1507) before your edition goes out of support is too short a support period.
      My ComputerSystem Spec

  7.    17 Jul 2017 #6

    If forced out by hardware non compliance they should allow the license to carry forward to the new hardware!
      My ComputerSystem Spec

  8.    17 Jul 2017 #7

    "The irony in this case is that Microsoft aggressively pushed the free Windows 10 upgrade offer to the owners of these devices, turning up the pressure dramatically as the July 2016 cutoff date approached. Now, less than a year later, those devices are being cut off without notice."

    Therein can lawyers begin to salivate and owners of these machines get their ire up, understandably. I should think MS and Intel will correct this as a class action could well be successful
    given the above which is why if I owned one these machines I'd rather that they got it corrected than wait for a legal "remedy" where the lawyers get more out of it anyway.
      My ComputerSystem Spec

  9.    17 Jul 2017 #8

    Isn't this special
      My ComputerSystem Spec

  10.    17 Jul 2017 #9

    I think MS should stop forcing updates and allow users to only choose security updates on these older systems.
      My ComputerSystem Spec

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