Page 9 of 24 FirstFirst ... 789101119 ... LastLast

  1. Joined : Oct 2014
    Posts : 135
    Windows 10 64-bits
       12 Jul 2015 #81

    BunnyJ said: View Post
    The life time of the device means as long as the device is working. That can be any length of time.
    Agreed, but....

    The ""supported lifetime of the device" may not be the same. It depends on Microsoft's definition for the "supported" that yet to be clarified by MS...
      My System SpecsSystem Spec


  2. Joined : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 8,239
    Windows 10 IoT
       12 Jul 2015 #82

    Cr00zng said: View Post
    Agreed, but....

    The ""supported lifetime of the device" may not be the same. It depends on Microsoft's definition for the "supported" that yet to be clarified by MS...
    You have to put that in context and see what they were referring too, talking about.
      My System SpecsSystem Spec


  3. Joined : Jan 2014
    Posts : 974
    Windows 8.1, 10
       12 Jul 2015 #83

    alphanumeric said: View Post
    Post the whole statement with a link and I'll have a look. I'm no lawyer but I'll see if I can make any sense out of. It sounds like just a bean counter term to me. Don't forget, support can also refer to free phone support that has a time limit on it, and has nothing to do with Windows update etc. That author took stuff and twisted it all around so it makes absolutely no sense, to me anyway.
    Here is the most recent time I'm aware of when they used the phrase about supported lifetime. I think it was used earlier too.
    This week we shared more details about Windows 10 “editions.” Today, I thought I would provide answers to some questions we’ve received regarding how this will work for Genuine vs. Non-Genuine Windows.

    With Windows 10, we have extended an offer to our Genuine Windows 7 and Windows 8.1 customers to upgrade to Windows 10 for free. Once a customer upgrades, they will continue to receive ongoing Windows innovation and security updates for free, for the supported lifetime of that device.

    These customers purchased their Genuine Windows license from our valued OEM partners, which ensures Windows is properly installed, licensed, and not tampered with. Windows 10 offers our customers an even more secure and modern experience. Bringing all of our customers to Windows 10 improves the ecosystem for developers which makes Windows better for all of our customers. We are working hard to make the in-place upgrade experience from Windows 7 or Windows 8, to Windows 10, seamless for the customer. Throughout the Windows world, I am humbled by the excitement being associated with this opportunity to upgrade to Windows 10.

    When we can’t verify that Windows is properly installed, licensed, and not tampered with, we create a desktop watermark to notify the user. If you ever encounter this watermark on a new machine, I encourage you to return the device immediately to the retailer from whom you purchased it and request a Genuine Windows device. Non-Genuine Windows has a high risk of malware, fraud, public exposure of your personal information, and a higher risk for poor performance or feature malfunctions. Non-Genuine Windows is not supported by Microsoft or a trusted partner.

    Microsoft and our OEM partners know that many consumers are unwitting victims of piracy, and with Windows 10, we would like all of our customers to move forward with us together. While our free offer to upgrade to Windows 10 will not apply to Non-Genuine Windows devices, and as we’ve always done, we will continue to offer Windows 10 to customers running devices in a Non-Genuine state. In addition, in partnership with some of our valued OEM partners, we are planning very attractive Windows 10 upgrade offers for their customers running one of their older devices in a Non-Genuine state. Please stay tuned to learn more from our partners on the specifics of their offers.

    Windows 10 is still in development and we won’t be able to answer all questions yet, but I hope this provides some clarification on important topics. If you’d like to help shape the future of Windows and contribute to Windows 10, please join the Windows Insider Program, where you can download technical previews of Windows 10 and provide us valuable feedback.

    Thank you for your support of Windows and our Windows partners by choosing genuine Windows 10.

    Terry

    Source: Genuine Windows and Windows 10 (From Windows Blog)
      My System SpecsSystem Spec


  4. Joined : Feb 2015
    Bamberg Germany
    Posts : 12,955
    Microsoft Windows 10 Pro 64-bit 14393 Multiprocessor Free
       12 Jul 2015 #84

    Lifetime Device Support?

    Some companies are advertising that they provide “lifetime” device support. This sounds very good, but what does it really mean?
    Users reading this will think that they will be able to get requested device support on their programmer as long as they own the programmer.
    Manufacturers, on the other hand, have following constraints:
    1. Hardware limitation: Not all devices will be programmable on all types of programmers. Obviously, more expensive programmers are designed to support more devices. If you are concerned with future device support, choose from high-end programmers.
    2. Time constraint: Semiconductor devices advance in technology so that a new chip may not be programmable on an old programmer. For example, a 1.2 volt device will not be programmable on a 5 volt programmer.
    3. Warranty period: Service period for most products are bound by the manufacturer warranty period.
    4. Manufacturer resource: Device update is a time consuming task and the number of devices supported and supportable in the future are directly related to company’s ability to allocate such a resource. Larger company can provide more resource and vice versa.

    Most companies are bound by all 4 constraints mentioned above. So, what does it mean by “lifetime device support.” All of above constraints, which is a “limited support”. Don’t be fooled by the word. If you are interested in getting future device support, please check the following factors:
    Source
      My System SpecsSystem Spec


  5. Joined : Feb 2015
    Bamberg Germany
    Posts : 12,955
    Microsoft Windows 10 Pro 64-bit 14393 Multiprocessor Free
       12 Jul 2015 #85

    Found at: https://support.microsoft.com/en-us/...#gp/lifePolicy

    1. What is the Support Lifecycle policy?


    Microsoft provides an industry-leading Support Lifecycle policy—in length and provision—giving customers consistent, transparent, and predictable timelines for which software is supported.

    The Microsoft Support Lifecycle (MSL) policy standardizes Microsoft product support policies for Business, Developer, and Desktop Operating System Software Products; Consumer Software and Multimedia Software Products; Hardware; and Online Services. The Support Lifecycle policy was originally announced on October 15, 2002. A Support Lifecycle policy update went into effect June 1, 2004. The Support Lifecycle policy update applies to most Business and Developer software products that were in Mainstream support on June 1, 2004, and to product versions released after that date. The new Support Lifecycle policy provides:
    Business, Developer, and Desktop Operating System Software Products

    Microsoft will offer a minimum of 10 years of support for Business, Developer, and Desktop Operating System (consumer or business) Software Products. Mainstream Support for Business, Developer, and Desktop Operating Systems will be provided for 5 years or for 2 years after the successor product (N+1) is released, whichever is longer. Microsoft will also provide Extended Support for the 5 years following Mainstream support or for 2 years after the second successor product (N+2) is released, whichever is longer. Finally, most Business, Developer, and Desktop Operating System Software products will receive at least 10 years of online self-help support.
    Consumer Software and Multimedia Software Products

    Microsoft will offer Mainstream Support for either a minimum of 5 years from the date of a product’s general availability, or for 2 years after the successor product (N+1) is released, whichever is longer. Extended Support is not offered for Consumer software and Multimedia products with the exception of Windows Desktop Operating system which follows the Business, Developer, and Desktop Operating System Software Products policy as outlined above.

    Microsoft Xbox games are currently not included in the Support Lifecycle policy.

    To find the support timelines for your product, search the Support Lifecycle Product Database.
    Note: Previous versions of this FAQ discussed the Support Lifecycle policy for annual release products for which 3 years of Mainstream Support applied, such as Streets and Trips 2013. As of the FAQ update in November 2014, all software leveraging this policy has been discontinued. The policy remains intact and the products governed by the policy continue to receive support for the duration previously defined.Online Services

    Microsoft will provide a minimum of 12 months prior notification before customers must accept any change that is deemed a “disruptive change.” For CRM Online, Microsoft will provide customers a 6 month notification, except when removing support for an underlying system requirement, in which case, Microsoft will follow the standard 12-month notification policy.
    2. Is this policy applicable globally?

    The Microsoft Support Lifecycle (MSL) policy is a worldwide policy. However, Microsoft understands that local laws, market conditions, and support requirements differ around the world and differ by industry sector. For Business, Developer, and Desktop Operating System software, Microsoft may offer custom support relationships that go beyond the Extended Support phase. These custom support relationships may include assisted support and security updates, and may extend beyond 10 years from the date a product becomes generally available. Customers and partners can contact their account team or their local Microsoft representative for more information.
    3. Why was the Support Lifecycle policy defined?

    Customers have asked Microsoft to be consistent and predictable. The Support Lifecycle policy establishes a clear and predictable policy for product support timelines. The policy helps customers and partners manage their support requirements. The policy also allows both product planning and information technology planning in organizations based on knowledge of the support timelines for Microsoft products.
    4. How was the Support Lifecycle policy developed?

    Microsoft worked closely with Microsoft product teams, customers, partners, leading analysts, and research firms to determine clear and consistent policies.
    5. If I have multiple Microsoft products do they all share the same support lifecycle timelines?

    Each product has its support lifecycle timeline defined per the Microsoft Support Lifecycle policy and is consistent by product family for new and future versions. However, older versions of Microsoft products may have different lifecycle timelines. Therefore, it is important to verify the exact product support dates for your product. To find the support timelines for your product, search the Support Lifecycle Product Database.
    6. What is the difference between Mainstream Support, Extended Support, and Self-help Online Support for software products?
    Type of support Mainstream support phase Extended support phase Self-help online support
    Request to change product design and features Access to freely available online content, such as Knowledge Base articles, online product information, and online support WebCasts
    Security updates
    Non-security update support
    Complimentary support1 included with license, licensing program2 or other no-charge support programs 3
    Paid-support (including pay-per-incident Premier and Essential Support)
    Product-specific information that is available by using the online Microsoft Knowledge Base or Support site at Microsoft Help and Support to find answers to technical questions
    Hardware warranty claims
    Available Not available Only available with Extended Hotfix Support through Premier Support.
    Not available for Desktop Operating System consumer products.
    *Please Note: Microsoft’s Support Lifecycle Policy does not apply to all products. To see the specific support start and end dates by applicable product, you can search the Support Lifecycle Product Database.
    1 Refers to phone support and online support options.
    2 For example, support incidents acquired through the Software Assurance program for server products.
    3 Limited complimentary support may be available (varies by product).
    7. What products does the Support Lifecycle policy cover and when did they go into effect?

    The Support Lifecycle policy went into effect October 15, 2002, with a major revision on June 1, 2004. This policy revision covers most products that were available through retail purchase or volume licensing as of June 1, 2004, and most future products versions. For information about end-of-support timelines and Extended Support options for all products, review the Microsoft Support Lifecycle page.

    In January 2011, Microsoft established the Online Services Support Lifecycle Policy. In October 2012, Microsoft instituted a Consumer Hardware Support Lifecycle Policy.

    * Extended Support is not offered for Consumer Software, Consumer Hardware, Multimedia products, or Microsoft Online Services.
    8. Who can receive support in the Extended Support phase?

    Extended Support will be available to all customers*. Extended Support includes paid technical assistance** (technical assistance that is charged on an hourly basis or per incident), security updates at no additional cost, and paid non-security updates. To receive non-security updates, Extended Hotfix Support must be purchased in conjunction with or addition to Premier Support, obtained within the first 90 days following the end of the Mainstream Support phase. (The 90-day requirement is waived if Software Assurance or Dynamics Business Ready Enhancement Plan has been purchased for the product in question.) Microsoft will not accept requests for warranty support, design changes, or new features during the Extended Support phase.

    * Extended Support is not offered for Consumer Software (excluding Desktop Operating Systems), Consumer Hardware, Multimedia products, or Microsoft Online Services.

    ** Limited complimentary support may be available (varies by product).
    9. For Business, Developer, and Desktop Operating System software, will Microsoft offer support beyond the Extended Support phase?

    Microsoft understands that local laws, market conditions, and support requirements differ around the world and differ by industry sector. Therefore, Microsoft may offer custom support relationships that go beyond the Extended Support phase. These custom support relationships may include assisted support and non-security updates, and may extend beyond 10 years from the date a product becomes generally available. Customers and partners can contact their account team or their local Microsoft representative for more information.
    10. How can customers and partners estimate the support lifecycle for products that are not yet available or that are still in the Mainstream Support phase?

    The Support Lifecycle policy is designed to help take the guesswork out of the length of time Microsoft provides support for a product. For Business, Developer, and Desktop Operating System software, Microsoft provides a minimum of 10 years of support. The lifecycle combines a 5 years of Mainstream Support or 2 years after the successor product (N+1) is released, whichever is longer, and 5 years Extended Support or 2 years after the second successor product (N+2) is released, whichever is longer. For Consumer Software and Multimedia products, Microsoft standardizes a minimum of 5 years of Mainstream Support or 2 years after the successor product (N+1) is released, whichever is longer. For Consumer Hardware, Microsoft provides 4 years of Mainstream Support. Extended Support is not offered for Consumer Software and Multimedia products, and Consumer Hardware. For information about end-of-support dates and any Extended support options (if applicable) for all products, search the Support Lifecycle Product Database.
    Definitions

    11. What does Microsoft mean by Major Product or Minor Product?

    A Major Product frequently ships as a top level aggregation of a bill of materials (i.e. components and features) that is released to customers. Major Products generally receive a major version number and may be the parent of multiple minor products. Customers may obtain a Major Product through a variety of methods, including retail purchase, web download, and/or volume licensing. Typical examples of a Microsoft Major Product, defined by the Microsoft Support Lifecycle policy, include:

    • Microsoft Dynamics CRM
    • Microsoft Exchange Server
    • Microsoft Office
    • Microsoft SQL Server
    • Microsoft Windows

    Minor products are an aggregation of a bill of materials (i.e. components and features), that is based on the code of a major product. Minor products bear names that can be easily identified and associated with the related major product. Customers may obtain them through Software Assurance, the Microsoft Business Solutions/Dynamics Enhancement maintenance program, or through another promotional plan.

    An example of this would be Windows Server 2012 and Windows Server 2012 R2. The major product is Windows Server 2012, which has its own Support Lifecycle as a Business & Developer product. Windows Server 2012 R2 is a minor product, based on the Windows Server 2012 code base, and takes on the Support Lifecycle of the major release. This means that the minor product may receive a Support Lifecycle that is shorter than 10 years. In addition, both the major and minor releases will end support on the same day.
    12. What is a component of a Microsoft product?

    A component is defined as a set of files or features that is included with a Microsoft Major Product. Components may be shipped with the product, included in a product service pack or update, or released at a later date as a web download to the product.
    13. How do I know which product or platform a component is associated with?

    This information is generally specified in the Component's end-user license agreement (EULA).
    14. What is a program add-on?

    A program add-on is a utility or feature that aids in accomplishing a task or set of tasks.
    15. What is a tool?

    A tool is a utility or feature that aids in accomplishing a task or set of tasks.
    Policy Questions

    16. Is there a different Support Lifecycle policy for consumers and businesses for the Windows operating system?

    All Desktop Operating System products, whether used for personal or business purposes, receive a minimum of 10 years of support (5 years of Mainstream Support or 2 years after the successor product (N+1) is released, whichever is longer, and 5 years Extended Support or 2 years after the second successor product (N+2) is released, whichever is longer) at the supported service pack level. Microsoft does not differentiate support between consumer and business versions of Desktop Operating System products.
    17. How long do you provide security updates for your products?
    Business, Developer, and Desktop Operating System Software Products

    Security updates will be available through the duration of the product’s support lifecycle (5 years of Mainstream Support or 2 years after the successor product (N+1) is released, whichever is longer, and 5 years Extended Support or 2 years after the second successor product (N+2) is released, whichever is longer) at no additional cost for most products. Security updates will be posted on the Microsoft Update Web site during both the Mainstream and the Extended Support phase.
    Consumer and Multimedia Software Products

    Security updates will be available through the end of the Mainstream Support phase.
    Consumer Hardware Products

    Hardware security updates will be available through the end of the Mainstream Support phase. They are available for the software/firmware that is embedded into Microsoft hardware. Security updates for installable software, such as the operating system on Surface devices, are covered by the support lifecycle policy of the Operating System on the device.
    18. What is the policy for service packs?

    The Microsoft Support Lifecycle policy requires that the product’s supported service pack be installed to receive technical support and security updates.
    Service Pack Support policy

    • When a new service pack is released, Microsoft will provide either 12 or 24 months of support for the previous service pack
    • Support for the previous service packs is either 12 or 24 months, varying according to the product family (for example, Windows, Office, Servers, or Developer tools)
    • Support timelines for service packs will remain consistent within the product family
    • Microsoft will publish specific support timelines for a previous service pack when the new service pack is released

    When support for a service pack ends, Microsoft will no longer provide new security updates, non-security updates, or other updates for that service pack. Commercially reasonable support will continue to be available, as described below.
    When support for a product ends, support of the service packs for that product will also end. The product’s support lifecycle supersedes the service pack support policy.
    Customers are highly encouraged to stay on a supported service pack to ensure they are on the latest and most secure version of their product. For customers on unsupported service pack versions, Microsoft offers commercially reasonable support as follows:

    • Commercially reasonable support incidents will be provided through Microsoft Customer Service and Support, as well as through Microsoft’s managed support offerings (such as Premier Support).
    • There will be no option to engage Microsoft’s product development resources, and technical workarounds may be limited or not possible.
    • If the support incident requires escalation to development for further guidance, requires a non-security update, or requires a security update, customers will be asked to upgrade to a supported service pack.

    A matrix of the Microsoft product families and the duration of service pack support for each product family is as follows:
    Product Family 12 Months 24 Months
    Windows Client and Servers
    Dynamics
    Office
    Servers
    Developer Tools
    Consumer Software, Multimedia, and Games
    For information about support for a product or for a service pack, search the Support Lifecycle Product Database.
    19. Must I have the latest service pack installed to apply a security-related update or an update that is not security-related?

    An update should only be installed on the service pack for which it was designed. Microsoft creates security updates for supported service packs whenever commercially reasonable and are available to all customers through the Microsoft Update Web site. You can request an update that is not security-related for service packs that are supported per the Service Pack Support Policy.
    20. What is the Support Lifecycle policy for program add-ons?

    Add-Ons are supported with the product they work with. Support can be terminated by providing a 12-month advance notice or per the lifecycle with the product they work with.

    Please verify the exact product support dates as posted on the Support Lifecycle Product Database.
    21. What is the Support Lifecycle policy for tools?

    Tools are supported with the product they work with. Support can be terminated by providing a 12-month advance notice or per the lifecycle with the product they work with.

    Please verify the exact product support dates as posted on the Support Lifecycle Product Database.
    22. What is the Support Lifecycle for products or companies that Microsoft acquires?

    Products that were released before the acquisition date may not be covered under the Support Lifecycle policy and may not be supported. In these cases, support will be subject to the terms of the individual acquisition. Microsoft will publish the end of support dates for each acquired product on the Support Lifecycle Web site, where applicable. For these listings, the Lifecycle Start Date is the acquisition support start date and the Mainstream Support Retired is the end of support date for the acquired product. Generally, the Microsoft Support Lifecycle policy applies to new software releases that are released under a Microsoft brand, following the acquisition.
    23. What is the Support Lifecycle for minor releases of major products?

    Minor releases follow the same Support Lifecycle as the major product release.

    An example of this is Windows Server 2012 R2 which has the same Mainstream Support phase and Extended Support phase dates as the parent product, Windows Server 2012. Likewise, Dynamics AX 2012 R3 follows the same Support Lifecycle dates as the initial release of Dynamics AX 2012.
    24. How is a component supported under Microsoft’s Support Lifecycle policy?

    A component receives the same support as its parent product or platform. In other words, the support lifecycle of a parent product or platform drives support for a component—when a parent product or platform is in the Mainstream Support phase, or Extended Support phase, so is the component. When a parent product or platform reaches end of support, so does the component.

    For example: If a component is licensed for Microsoft Windows, support ends for the component on the same date that support ends for Windows.

    Note: Sometimes a component will receive security updates or feature enhancements that are independent of its parent product. We encourage customers to install component updates as they become available.
    Technical Support Questions

    25. How does the Support Lifecycle policy work with Premier Support?

    In the Mainstream Support phase, product support benefits are available to all customers. In the Extended Support phase, security updates are provided to all customers and paid assisted support is available. Extended Hotfix Support is required request non-security updates for products in Extended Support. Premier Support is a prerequisite for Extended Hotfix Support enrollment. Customers with Premier Support can work with their support contact to determine the options that are available for their specific circumstances.
    26. How can customers who do not have a Premier Support obtain Extended Hotfix Support for non-security updates?

    Customers can contact their local Microsoft sales office. Visit the Microsoft Worldwide Web site, locate your country, and then click Go to obtain information about purchasing Extended Hotfix Support. Ask to speak with the local Premier Support sales manager.
    27. Would Microsoft ever release non-security updates in the Extended Phase without Extended Hotfix Support?

    Yes. Microsoft Support Lifecycle policy permits the creation and broad distribution of certain non-security updates during the Extended Support phase. For example, it may be necessary to provide a non-security update that enables continued connectivity and servicing through the Automatic Update or Windows Server Update Service.
    28. Is the Extended Hotfix Support program required for customers to receive security updates?

    No. If a security update is created, it will be made available to all customers through the standard security release process. The monthly security release occurs on the second Tuesday of the month.
    29. How long will security updates be available?

    Microsoft will provide security updates at no charge for most products as follows:
    Business, Developer, and Desktop Operating System Software Products
    Security updates are available on the Microsoft Update Web site to all customers until the end of the Extended Support phase at no additional cost for most products. Mainstream Support for Business and Developer products and Desktop Operating Systems will be provided for 5 years or for 2 years after the successor product (N+1) is released, whichever is longer. Microsoft will also provide Extended Support for the 5 years following Mainstream support or for 2 years after the second successor product (N+2) is released, whichever is longer. Security updates will apply only to the supported service packs for these products. Customers do not have to sign up for Extended Hotfix Support to receive security updates during the Extended Support phase. For more information about the support timeline for a specific product, search the Support Lifecycle Product Database.
    Consumer Software, Consumer Hardware, and Multimedia Software Products
    Security updates will be available through the end of the Mainstream Support phase to customers at no additional cost for most products. Security updates will apply only to the supported service packs for software products. For more information about the support timeline for a specific product, search the Support Lifecycle Product Database.
    30. If I am running a Microsoft product that is currently supported under the Support Lifecycle policy, but my operating system is no longer supported, can I still receive support?

    If the problem is specific to the Microsoft product and it is within the Support Lifecycle policy, Microsoft will provide support. If the problem is a result of the combination of the operating system and the Microsoft product, that particular problem will not be supported.
    31. After the Microsoft assisted and paid support offerings have ended, what are my options if I want to continue to receive support?

    Microsoft encourages all customers to remain current to ensure that they stay supported and can take advantage of innovations found in the latest products. Staying current also minimizes security risks, compliance risks, and frequently lowers the total cost of ownership.
    Once a product transitions out of support, no further support will be provided for the product. This means that customers will not have access to:

    • Security updates or non-security hotfixes
    • Free or paid assisted support options
    • The option to engage Microsoft product development resources
    • Updates to online content (KB articles, etc.)

    Online content may be available, if the product is still within the Online Self-Help Support phase.
    Microsoft has created a Web site that lists the support options that are available for Microsoft products that no longer receive assisted support from Microsoft. For more information, visit the Retired Product Support Options Web site.
    32. I do not need non-security updates, I need only phone support during the Extended Support phase. Must I have an Extended Hotfix Support contract?

    No. Extended Hotfix Support is not necessary to obtain technical support for a product in the Extended Support phase.
    33. How will the Support Lifecycle policy affect Personal Support (telephone and Web support options that are customized to meet the requirements of home users and home office customers)?

    During the Mainstream Support phase, customer support options remain the same as they are today. Customers can check product lifecycle information by searching the Support Lifecycle Product Database. If Extended Support is available, customers can purchase either support or Extended Hotfix Support if they wish to request non-security updates.
    Miscellaneous Questions

    34. How long can I legally use Microsoft software after I have licensed it? Is the term of my software license affected by the Support Lifecycle policy?

    The Support Lifecycle policy has no effect on how long you can use a product. The Support Lifecycle policy outlines how long Microsoft will provide technical support and security updates for products.

    Microsoft encourages all customers to remain current to ensure that they stay supported and can take advantage of innovations found in the latest products. Staying current also minimizes security risks, compliance risks, and frequently lowers the total cost of ownership.

    Once a product transitions out of support, no further support will be provided for the product. This means that customers will not have access to:

    • Security updates or non-security hotfixes
    • Free or paid assisted support options
    • The option to engage Microsoft product development resources
    • Updates to online content (KB articles, etc.)

    Online content may be available, if the product is still within the Online Self-Help Support phase.
    35. How does Microsoft manage software replacement parts, such as CDs and manuals, in support of the Lifecycle policy?

    Microsoft manages replacement parts, such as CDs and manuals, by product version. Replacement parts will be available for the current version of the product and one earlier version (N-1).
    36. What happens if Microsoft releases a security update the same day a product reaches the end of support?

    In the event Microsoft releases a security update on the same day that a product is scheduled to end its support lifecycle, support of the security update will continue for a minimum of 30 days.
    37. Is the Lifecycle Start Date the first date I can obtain technical support for a product?

    The Lifecycle Start Date is used to initially estimate the end dates for Mainstream Support, Extended Support, and Service Pack Support. Customers can obtain technical support for a product upon its release, which may be prior to the Lifecycle Start Date.
      My System SpecsSystem Spec


  6. Joined : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 8,239
    Windows 10 IoT
       12 Jul 2015 #86

    DavidY said: View Post
    Here is the most recent time I'm aware of when they used the phrase about supported lifetime. I think it was used earlier too.



    Source: Genuine Windows and Windows 10 (From Windows Blog)
    I still see that as meaning free for the life of the device. It's talking about genuine versus non genuine. Genuine Windows 10 installs will get free upgrades and updates as long as they stay genuine. If your install comes up as non genuine the supported lifetime will be much shorter. If you don't resolve the issue, you lose support and stop getting any more updates or upgrades. That's how I interpret it anyway. Like I said though, I'm no lawyer.
      My System SpecsSystem Spec


  7. Joined : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 8,239
    Windows 10 IoT
       12 Jul 2015 #87

    @ Cliff, that's what I was referring to earlier. Technical support versus Windows updates etc. Two different things.
      My System SpecsSystem Spec


  8. Joined : Feb 2015
    Bamberg Germany
    Posts : 12,955
    Microsoft Windows 10 Pro 64-bit 14393 Multiprocessor Free
       12 Jul 2015 #88

    alphanumeric said: View Post
    @ Cliff, that's what I was referring to earlier. Technical support versus Windows updates etc. Two different things.
    We are talking about a future(still) product here, look at point 10 in post# 85

    EDIT: This is of course an older business model but I would think the principal remains the same.
      My System SpecsSystem Spec


  9. Joined : Nov 2013
    Chicagoland
    Posts : 20,838
    Tower: W8.1; Laptop: W10 Pro build 10586; Windows Phone 8
       12 Jul 2015 #89

    BunnyJ said: View Post
    The life time of the device means as long as the device is working. That can be any length of time.
    alphanumeric said: View Post
    Exactly. People are missing the distinction between the actual physical life of the device and the "projected" lifetime of the device. Microsoft is estimating that said device will last 2 to 4 years and is using that estimate to calculate/project future revenue. If that device was upgraded for free to Windows 10, they aren't going to make any money on new Windows sales until it dies. A very optimistic estimate if you ask me. A phone or a tablet might byte the bullet in that time frame but I'm hoping to get a lot longer use out of my laptop and desktop PC.
    Bingo!

    ‘Device life’ is the key phrase here. Microsoft has already stated revenue earned from Windows 10 must be deferred because of the free upgrade model (cash isn’t taken upfront), but it repeatedly stressed Windows 10 owners can expect to get free updates for the “supported lifetime of the device”.
    The problem is Microsoft hadn’t defined how long the ‘supported lifetime of the device’ will be and now we see it: “two to four years”.
    “Lifetime of the/a device” literally means until the device literally physically breaks > When it no longer works > When the power button is pushed and it doesn’t boot due to hardware electronics failure, whether with charged battery or on a power chord > When the electronics smoke with that putrid smell > When one takes a hammer to it > When one throws it in the recycle bin > Caput > Done > Deceased > Dead!

    MS, as with any major global corporation, cannot be deceiving to it’s investors nor it’s customers with false statements. This author is surely reading into it.

    Giving away Windows 10 is a sales ploy that is playing the odds of how long a device will last. That defers income to the future. A future that is scientifically analyzed almost to the penny, which then is presented in a report for not only stockholders to view, but potential stockholders as well. Windows OSs is only one division of the company. From what I’ve read it’s not their major money-making one at that either. Even if that division breaks even for awhile I’m quite sure in the end it’ll turn a profit. Also, now that it runs across all devices Windows 10 will eventually be used more than any OS, especially after the life cycle of the others end.

    Geez, I wonder how Gates and the crew got to be so successful? Must’ve been blind luck I guess.
      My System SpecsSystem Spec


  10. Joined : Feb 2015
    Bamberg Germany
    Posts : 12,955
    Microsoft Windows 10 Pro 64-bit 14393 Multiprocessor Free
       12 Jul 2015 #90

    No Hippsie, Bill is just a much better businessman than a programmer(which he obviously was/is very good at)
      My System SpecsSystem Spec


 
Page 9 of 24 FirstFirst ... 789101119 ... LastLast


Similar Threads
Thread Forum
What's the deal?
23895 23896 In Nvidia Control Panel I appear to be running drive 353.30, but according to the uninstall list I still have 347.88. So what's the deal? Am I running 353.30 or 347.88? Make up your mind Windows 10! :confused:
Drivers and Hardware
terrible slow boot
I gave Windows 10 another chance after March update and tried a VM so I upgraded main Windows 8.1 to 10 build 10041 Bios-> windows logo for some seconds->black screen for 10 minutes->desktop While on the black screen, the HD light is...
General Support
Mozilla strikes Firefox search deal with Yahoo...
More
Windows 10 News
Free Windows 10 Not Such a Big Deal Anymore
More
Windows 10 News
$6bn upgrade deal set to bring Intel's 10nm project to...
More
Windows 10 News
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 07:40.
Find Us
Twitter Facebook Google+



Windows 10 Forums