Windows 10 upgrades: Microsoft sued for millions

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    Windows 10 upgrades: Microsoft sued for millions

    Windows 10 upgrades: Microsoft sued for millions


    Posted: 27 Mar 2017
    Three Illinois residents are leading a class-action suit against Microsoft over data loss and damage to their computers, which they blame on the Windows 10 upgrade.

    It's been two years since Microsoft began pushing its Windows 10 upgrade to consumers, and complaints about the company herding users towards its latest OS have been thoroughly documented. These reports occurred during Microsoft's year-long offer for users of Windows 7 and newer OSes to upgrade to Windows 10 at no charge, which ended in July.

    The latest chapter in the saga is a class-action suit that accuses Microsoft of costing users time, money, and pain, by obliging them to deal with tech support, broken software, and replacement hardware following the Windows 10 upgrade.

    The 100-plus members of the suit are seeking more than $5m in damages, excluding costs and interest.

    The lead complainant, Stephanie Watson, says she never chose the Windows 10 upgrade and that when it happened she lost data related to her job. She then hired Geek Squad to repair her machine, but they couldn't resolve the issue with "complete success", so she bought a replacement...


    Read more: Windows 10 upgrades: Microsoft sued for millions over lost data and damaged PCs | ZDNet
    Brink's Avatar Posted By: Brink
    27 Mar 2017


  1. Posts : 5,215
    Windows 11 Home
       #1

    It is about time and wait till people, who are not allowed updates on Windows 8, step in as well.

      My Computer


  2. Posts : 209
    windows 8.1 pro
       #2

    The only problem i had with Windows 10 upgrade from Windows 8.1 was with Avg Internet Security and Avg Zen...when pc re-booted ...some weird Avg command prompts appeared ...I could not get my pc back to desktop...as i could not see anything..i had pay a IT techie to sort my pc.out.He said i was not the only person who had problems with Avg Internet Security and Avg Zen and Windows 10..there was incompatibility issue concerning some drivers.
    I don't use Avg anymore as i found my present one ..Bulldog Internet Security ..far better.
      My Computer


  3. Posts : 3,085
    W10 Pro + W10 Preview
       #3

    Would`nt mind betting M$ have covered themselves in their liabilities, conditions, on the use of their software, by which one must abide.
      My Computers


  4. Posts : 1,327
    Windows 10 Home x64
       #4

    Well, I think its a pile of crap to put it nicely. The lawsuit NOT the O.S. . I've been installing and re-installing every Windows O.S. since 98 and haven't had anything near what these people say/claim they experienced. I've installed 10 on 3 different machines of my own and at least 15/20 times on family and friends machines with nary a problem. One of my machines was/is an old piece of crap Dell (not tested for or recommended for 10 as per Dell) and the only thing that was "broke" was Dell's "extra" touchpad driver.

    Some of the claimants seem to be either professionals or semi-pros in their fields who use their machines for work/business. Now I ask you , if you COUNTED on your machine for your bread and butter would YOU install a MAJOR upgrade to anything on that machine, ESPECIALLY an O.S. without BACKING UP?!?! I seem to remember also, that M.S. asked you to run the upgrade advisor too, but its been awhile and I'm a little hazy on that.

    Just looks like a money grab on a deep pocket source to me.
      My Computer


  5. Posts : 25,742
    Windows 11 Pro 22622.450
       #5

    Did any of these people read the EULA? I upgraded from Windows 7 Pro x 64 and did not lose anything. I even went back to 7 using Macrium Reflect then went back to Windows 10. The one person took her device to The Geeks Squad..LOL..
    MS gives you a free OS and then these people try to sue them for a problem that they themselves probably caused.
      My Computer


  6. Posts : 5,836
    Win 11 Pro (x64) 21H2
       #6

    dencal said:
    Would`nt mind betting M$ have covered themselves in their liabilities, conditions, on the use of their software, by which one must abide.
    How can one agree to something when one was never given a chance to disagree? I went to bed last night running Windows 7, I wake up in the morning with Windows 10. Where was my choice to agree or disagree concerning liabilities and conditions.

    That said, I run Windows 10 and I like it, but someone has to put the kibosh on Microsoft's overly aggressive tactics here. From that standpoint, I hope the suit succeeds. That said, I'm sure the loss (if it happens) will be passed on to consumers in some form.
      My Computers



  7. Posts : 3,257
    Windows 10 Pro
       #7

    It's probably unlikely that they will win, but even if they do, $5 Million doesn't even register on MS's radar. They could settle it just because the legal fees of a suit would cost more. Of course, after the lawyers take their 50%, that leaves very little for the claimants...
      My Computer


  8. Posts : 6
    Windows 10
       #8

    sygnus21 said:
    How can one agree to something when one was never given a chance to disagree? I went to bed last night running Windows 7, I wake up in the morning with Windows 10. Where was my choice to agree or disagree concerning liabilities and conditions.
    That said, I run Windows 10 and I like it, but someone has to put the kibosh on Microsoft's overly aggressive tactics here. From that standpoint, I hope the suit succeeds. That said, I'm sure the loss (if it happens) will be passed on to consumers in some form.
    This ^

    We're going to end up paying for it one way or another. Who knows, maybe Cortana will turn into a monthly subscription
      My Computer


  9. Posts : 5,836
    Win 11 Pro (x64) 21H2
       #9

    Josey Wales said:
    Did any of these people read the EULA? I upgraded from Windows 7 Pro x 64 and did not lose anything. I even went back to 7 using Macrium Reflect then went back to Windows 10. The one person took her device to The Geeks Squad..LOL..
    MS gives you a free OS and then these people try to sue them for a problem that they themselves probably caused.

    Not everyone runs the latest software or hardware compatible with a new OS. Thus when a new OS is "forced" on an unsuspecting user, and suddenly their programs and hardware no longer work, it's pure frustration. Especially if you've got deadlines or projects due. And not everyone is a PC expert so this can be even more frustrating, and time consuming in trying to get undone something you DIDN'T want... or ask for.

    And Just because something is free doesn't mean it can't be detrimental, especially if it doesn't work with your existing system. Imagine your critical piece of software/hardware suddenly no longer working as you wake up to a forced OS upgrade?

    And "backups" mean nothing in this instance (forced OS upgrade) if the program for said backed up data doesn't work because of a compatibility issue!!!

    And lastly, what do we always tell people before upgrading to a new OS besides backup?.... Make sure your software/hardware is compatible! A forced update basically nullifies that step.

    My two cents.
      My Computers


 

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