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  1.    16 Mar 2017 #121
    Join Date : Mar 2017
    Posts : 8
    Windows 10 Pro

    Since the update on my two HP computers (desktop and laptop), Windows Media Player 12 crashes whenever I try to open it.
    Error code is 0xc0000005
    Problem is with CompPkgSup.DLL
    Can this be fixed without uninstalling the update (which took forever to download and install)?
      My ComputerSystem Spec
  2.    16 Mar 2017 #122
    Join Date : Aug 2016
    S/E England
    Posts : 4,509
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by red5goahead View Post
    disaster . directshow is broken on some system after last patch...
    Quote Originally Posted by PhylL View Post
    Since the update on my two HP computers (desktop and laptop), Windows Media Player 12 crashes whenever I try to open it.
    Error code is 0xc0000005
    Problem is with CompPkgSup.DLL
    Can this be fixed without uninstalling the update (which took forever to download and install)?
    Yes, WMP (Films & TV, and anything else that uses directshow) will crash for certain types of video files ( .ts for me, .mp4 for others). CompPkgSup.DLL is not the culprit apparently, just the messenger. One commercial company hit by this for their HDHomerun product has a workaround...
    ...unregister, change the merit, or remove the broken filter...
    WU 14393.953 Now W10 App crashes upon load, wont run - Page 2 - Silicondust
    ...but there's a caveat:
    Thanks for the post but unregistering and registering filters can break future releases of the HDHomerun or break other programs ... best to just uninstall the upgrade....
    I have now uninstalled the update and hidden it from reinstalling.
    Windows Updates - Hide or Show in Windows 10
      My ComputersSystem Spec
  3.    16 Mar 2017 #123
    Join Date : Mar 2017
    Posts : 8
    Windows 10 Pro

    WMP crashing totally, not just for video


    When I open WMP 12 now, even if I'm not playing a song (and I very rarely use it for video - almost always for music), it stops working and closes.

    I'm not sure what "...unregister, change the merit, or remove the broken filter..." means, but when you say you've uninstalled the update, do you mean the entire cumulative update?

    Is there any way to let Microsoft know that their latest update is causing these problems?
      My ComputerSystem Spec
  4.    16 Mar 2017 #124
    Join Date : Aug 2016
    S/E England
    Posts : 4,509
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by PhylL View Post
    ...I'm not sure what "...unregister, change the merit, or remove the broken filter..." means...
    It means some serious Registry permissions changes and editing. I wouldn't go there...

    ...but when you say you've uninstalled the update, do you mean the entire cumulative update?
    Yes. Just the CU, the others aren't a problem.
    Settings > Update & security > Windows Update > Update history > Uninstall updates.

    ...Is there any way to let Microsoft know that their latest update is causing these problems?
    Apparently SiliconDust's engineers have already contacted Microsoft. Their support forum also says...
    ...If you have 1 minute to spare, click on "Me Too"
    https://answers.microsoft.com/en-us/...=1489589788456
    not sure how much effective this is to get fixes from microsoft, but it can't hurt
    ...and of course Windows 10's telemetry would have automatically reported each crash to Microsoft any way. They must have gathered quite a lot of statistics by now
      My ComputersSystem Spec
  5.    16 Mar 2017 #125
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,002
    Win 10 Pro (1703)

    WMP 12 seems fine on mine- just tried an mp4 file.
      My ComputerSystem Spec
  6.    16 Mar 2017 #126
    Join Date : Mar 2017
    Posts : 8
    Windows 10 Pro

    Nope, just tried mine again and it stopped working and closed before I could even play a song.

    I don't know if Microsoft even WANTS to fix this - assuming somebody there, instead of just the "community," really does know about it.
      My ComputerSystem Spec
  7.    16 Mar 2017 #127
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,002
    Win 10 Pro (1703)

    You can use the Feedback hub app, or MS's technet - and I think comment above indicated MS is aware. Meanwhile use other players (or see the end of #122) and wait a bit, occasionally searching to see if it's been fixed. Beyond that, there must be some difference between yours and mine that triggers the problem.
      My ComputerSystem Spec
  8.    16 Mar 2017 #128
    Join Date : Aug 2016
    S/E England
    Posts : 4,509
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by dalchina View Post
    Meanwhile use other players..
    Yes, VLC worked fine for me when all around it crashed. VLC uses its own codecs, not the Windows ones.
      My ComputersSystem Spec
  9.    16 Mar 2017 #129
    Join Date : Aug 2014
    Forever West
    Posts : 3,922
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Both VLC and WMP are working fine for me.
      My ComputerSystem Spec
  10.    16 Mar 2017 #130
    Join Date : Mar 2015
    Stockport UK
    Posts : 2,765
    Wndows 10 x64 Home version 1709

    WMP is working fine here. I hadn't used it for a while but reading about other users problems in this thread thought I'd better give it a go
      My ComputerSystem Spec

 
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