This week, new complaints from Surface Pro 3 owners suggest that Microsoft’s recent fix for endemic battery life issues has in fact caused new, different and more serious issues. In fact, some believe that it was Microsoft’s August fix that is causing this new issue.
Here we go again.
As you may recall, Microsoft uses two sources for its Surface Pro 3 batteries, Simplo and LG.
In July, Surface Pro 3 users began complaining about battery life issues
which, in some cases, were so serious that the devices couldn’t be used unless they were plugged into power. After a bit of investigation, one commonality was discovered: All of the impacted Surface Pro 3 devices utilized Simplo-made batteries. And a few weeks later, Microsoft had some good news: It said that the problem could be solved by a software fix
. Which it later said it was testing
Then, over a month and a half after the battery life issues were first reported, Microsoft finally delivered that fix
. And it seemed, based on reports I received from readers on Twitter and via email, that Microsoft had indeed fixed the problem. That was August 29.
Over three weeks later, it’s clear that the Microsoft fix has triggered another round of battery life problems. And amazingly, improbably, this one is even worse.
This time, Surface Pro 3s with LG-made batteries are impacted, and this time, many users are discovering that their devices are unusable, or only usable for a few minutes at a time. Even when connected to power.
As always, Microsoft is moving slowly to quietly address this new problem...