Windows 10: Microsoft: Software fix coming Surface Pro 3 models w/ battery issues Surface


  1. Posts : 20,868
    64-bit Windows 10 Pro build 16199
       27 Jul 2016 #1

    Microsoft: Software fix coming Surface Pro 3 models w/ battery issues


    Over the past couple of weeks, a number of Surface Pro 3 users have taken to Twitter to complain vociferously about battery-drain issues they've been experiencing.

    Surface Pro 3s with Simplo batteries seemed to be the only models affected, based on user reports that date to a month or so ago. Some users said their battery drain was so bad that their Surface Pro 3 tablets could last only a minute or two on battery power.

    While some users had hoped a recent set of firmware updates for Surface Pro 3 -- the first for those devices in three months -- might fix the battery-drain issue, Microsoft officials said that wasn't the case. That set of firmware updates was meant to increase battery life during sleep mode and improve keyboard stability only, a spokesperson told me.

    I asked Microsoft officials about the reported battery-life issue several times over the past week-plus. I was told by a couple of different spokespeople that "Microsoft is investigating reports of a separate question regarding Surface Pro 3 batteries in which the system is reporting lower battery capacity than expected."

    On July 26, Microsoft provided an updated statement on the situation via the company's support forums.

    We are aware of some customers reporting a scenario with their Surface Pro 3 batteries in which the system is reporting lower battery capacity than expected. We've isolated this to a limited number of customers experiencing this issue. Based on our investigations we can confirm that it is not an issue with the battery cells, and we believe this is something that can be addressed via software. We're working through the details of how we deliver that.
    Microsoft is not saying when or how the company expects to push out the fix...


    Read more: Microsoft says software fix coming for Surface Pro 3 models with battery issues | ZDNet
      My ComputersSystem Spec


  2. Posts : 20,868
    64-bit Windows 10 Pro build 16199
    Thread Starter
       19 Aug 2016 #2

    Update:

    we heard your feedback on sp3 battery. Confirmed we can address with a software update and we're testing a fix now.
    Surface Pro 3 battery degradation - Microsoft Community
      My ComputersSystem Spec


  3. Posts : 20,868
    64-bit Windows 10 Pro build 16199
    Thread Starter
       30 Aug 2016 #3

    UPDATE: Microsoft has now published a changelog for the update, confirming that this was the only fix.

    Surface Pro 3 Battery FAQ for the 8/29/2016 System Firmware Update

    Windows Update History Name Device Manager Name
    System Firmware Update 8/29/2016 Surface Pro Embedded Controller Firmware

    • v38.10.90.0 corrects an error that may occur on a limited number of Surface Pro 3 devices where the full charge capacity of the battery is misreported to the operating system and device firmware. This update corrects the firmware component that functions as a "fuel gauge" so that the battery capacity is accurately reported. See Surface Pro 3 Battery FAQ for the 8/29/2016 System Firmware Update for more information.
      My ComputersSystem Spec

  4.    31 Aug 2016 #4

    I got a firmware update that helps battery life on Surface Book yesterday.
      My ComputerSystem Spec


 

Related Threads
Solved Failing battery or draining issues? in Drivers and Hardware
Updating the original Post: Hi guys! Just recently got a Surface Pro 3 from eBay (Mint condition). It arrived me yesterday and I got super duper excited with it. Been wanting a Surface Pro device for the past 4 years, and saw this opportunity and...
Microsoft Releases Major Firmware Update for Surface Book, Surface Pro 4 April firmware updates available for the latest Surface 75803 Read more:...
I wasn't able to specifically find this item on this forum, but post-build 1511 the Surface Pro 4 has excessive battery drain during sleep (like ~10 percent per hour even with WiFi turned off during sleep). The device also is running "hot" under...
After I upgraded to Windows 10 from 8.1 about a week ago I got two BSODs. The first one happened randomly. I downloaded BlueScreenView to see what the problem was. It highlighted two drivers HDAudBus.sys and ntoskrnl.exe. I thought that this was...
Windows 10 and Surface Pro 3 issues in Installation and Upgrade
Hi there Any SP3 users out there yet -- I read this on the W8 Forums about problems on the SP3 after installing W10 on it. Surface Pro 3 will not boot from USB Anybody daring enough to have tried build 9879 on an SP3 yet (not as a VM). ...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 19:23.
Find Us