Windows 10: Woman sues Microsoft for $10,000 over “forced” Windows 10 upgrade,

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  1.    28 Jun 2016 #1

    Woman sues Microsoft for $10,000 over “forced” Windows 10 upgrade,

    In April 2015, just a few months before the public launch of Windows 10, Microsoft announced its ambition to have one billion machines running Windows 10 within two to three years. To achieve this milestone, Microsoft began an aggressive push to get Windows users to upgrade to the new OS, first through the “Get Windows 10” program which automatically installed on all eligible machines, then by setting Windows 10 as a “Recommended Update” in Windows Update, a move which could lead to an automatic installation if you have not been careful with your update settings.
    Woman sues Microsoft for $10,000 over Windows 10 upgrade, wins
      My ComputerSystem Spec

  2. TairikuOkami's Avatar
    Posts : 3,419
    10.6 Home 1809 x64
       28 Jun 2016 #1

    I am surprised, that does not happen more often, especially in US taking into an account, that MS is US company.
    They compensated her outside the court to avoid publicity and even more lawsuits, though this might help them.
      My ComputerSystem Spec

  3.    28 Jun 2016 #2

    Yes, for the most part, some peoples attitudes are to look tor ways to sue. Sometimes I think that make their living suing. In this case the lady called Microsoft trying to fix the issue she was having with the upgrade and they dropped the ball. It's difficult enough for a small business to compete. They don't have the resources to afford an IT department. When they are shut down, income flow stops.
      My ComputerSystem Spec

  4. Faith's Avatar
    Posts : 537
    Windows 10 Home October 2018 Update 64-bit
       28 Jun 2016 #3

    Crazy. This should easily be handled by a tech guy or gal from Microsoft to assist this woman to roll back her OS, nothing more. And it seems they failed on this department. But what is $10.000 to them? One salt cracker? I'm surprised that more people haven't tried to take legal action against Microsoft on this upgrade charade in the U.S, especially since Microsoft doesn't care to appeal. They want more people on Windows 10, and they want it to be hassle-free, but Microsoft should've realized that an aggressive upgrade tactic pluss teacup users rarely equals fun.
      My ComputerSystem Spec

  5. essenbe's Avatar
    Posts : 11,358
    Windows 10 Pro and Windows 10 Pro Insider
       28 Jun 2016 #4

    While I agree that Microsoft's policy on upgrading everyone is a very bad move for them, any decent Tech Support person should have been able to fix the problem easily. But according to this article, (Woman wins lawsuit over unwanted Windows 10 installation | PC Gamer) She sued for loss of wages and a new PC. How absurd. It should have been easy to fix, but there is no way the upgrade ruined her PC.Just more suit crazy people. Microsoft didn't appeal because it would have cost them more in legal fees than the judgement did. That is a common decision made by large companies.

    She also said she had never heard of Windows 10. How is that possible with all of the press, local news coverage not to mention the GWX pop ups on PCs. While the Law Suit, on its face, is ridiculous, MS must have been expecting a few of these. At least they should have. Just my opinion.
      My ComputersSystem Spec

  6. Posts : 79
    Windows 10 Pro x64 Build 14393.0 Slow Ring
       28 Jun 2016 #5

    I am surprised MS did not appeal as it seems to set a dangerous precedent legally.

    That the Plaintiff felt it necessary to use resources to sue MS instead of upgrading hardware or hire competent tech support speaks volumes about her mindset. Of course, a person running a travel company in 2016 is not exactly the most progressive business person around... As an independent business owner, I realize the importance of my tools and have dedicated countless hours to learning the technology we use to prevent catastrophic losses, including those sustained by Plaintiff. While I agree MS has been uncomfortably aggressive with forced upgrades, I nonetheless feel it is ultimately my responsibility to make sure my systems run as I need them.

    Unfortunately, there are many folks with this mindset whom look to assign blame to others for their own shortcomings and are trigger-happy with civil litigation. Perhaps this is nothing for MS to worry about. Or it could be the tip of the iceberg...
      My ComputerSystem Spec

  7.    28 Jun 2016 #6

    i believe the closing the window tactic is where the MS mistake was, you are done for the day get MS popup and think no not now close window and go home oops left computer on during night the update begins come in next morning all is not well try to get help nada enough said, closing said window is something a scam ware company does.
      My ComputerSystem Spec

  8. Posts : 52
    Microsoft Windows 10 Pro 64-bit
       30 Jun 2016 #7

    i am surprise!
      My ComputerSystem Spec

  9.    30 Jun 2016 #8

    All of those suggesting any Tech support person could easily resolve this, misses the point completely.

    First, she didn't want the upgrade,
    Second, she didn't authorize the upgrade
    Third, she attempted to revert and it didn't go well
    Forth and the most important, she shouldn't have had to go through any of this in the first place.

    Talking to Microsoft Tech support is one of my worst nightmares.
    Microsoft stepped all over her and every other person that is put in this same position. I have spent the last year trying to block this stupid upgrade, she deserves more than 10G in my opinion. I am trying to decide who I dislike the most politicians or Microsoft.
      My ComputerSystem Spec

  10.    01 Jul 2016 #9

    Good on this women for doing this. MS deserved this. Windows 10 should not of bothered people like it has and sat quietly as an 'optional' update under Windows updates.
      My ComputerSystem Spec

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