Woman sues Microsoft for $10,000 over “forced” Windows 10 upgrade,

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  1. Posts : 1,118
    Windows 8.1, Win10Pro
       #10

    I agree with the folks that say that Tech Support is not the issue.

    Why should she have had to pay possibly hundreds of dollars to get a PC "repaired" which the Win10 Upgrade "broke".

    And don't say it didn't -- because I have two Win7 PCs that the Upgrade did exactly that to -- left them in such an unusable state that only a complete factory restore worked -- and, of course, that removed all of the apps and data -- with the latter being disastrous for a business.

    She most likely had her updates set to "install automatically" which, after all, is the setting that Microsoft recommends -- so folks doing this are not STUPID, instead, they are only doing what Microsoft is telling them to do.

    I just spent the last three days restoring a relative's Win7 PC that got Upgraded exactly this way -- so I can understand how she felt when this happened to her.
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  2. RonCFL's Avatar
    Posts : 189
    Wds10 - OEM
       #11

    I like Wds 10 so much ...
    But I don't like the way MS force people to upgrade ...!
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  3. Scottyboy99's Avatar
    Posts : 2,192
    Windows 10 Pro (64 bit)
       #12

    What MS don't seem to understand is upgrading an OS is one of the most risky things. It has the potential to
    unsettle an otherwise well functioning machine. So it should never of been forced down our throats. If I really want Windows 10 I will wait till I get a new machine (which I did). Also Windows 10 whilst maintaining good compatibility may not work as well with certain software people want which is why many like to stay on 7. I know I disliked Windows 10 disabling securom running rendering many games circa 2002-2008 I own on disc useless. Plus Windows 10 is not mature, plenty of bugs and it's unpredictable. So there are a great many reasons the update should not of been forced on the unsuspecting public majority. I'd wager the main percentage of Windows users are casual and thus ignorant to the damage an upgrade could do. I take my hat off to this woman for having the courage to take them on and getting a degree of success
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  4. Posts : 6
    Windows 7 Professional X64
       #13

    Microsoft deserved to be sued. While I and 99.9% of people here can deal with the Windows 10 upgrade offer, it isn't right that Microsoft is forcing Windows 10 onto the PCs of users with zero technical know-how.
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  5. Posts : 287
    win 10 home
       #14

    Trust_No1 said:
    First, she didn't want the upgrade,
    Second, she didn't authorize the upgrade
    Third, she attempted to revert and it didn't go well
    Forth and the most important, she shouldn't have had to go through any of this in the first place.
    A few days after Microsoft released Windows 10 to the public last year, Teri Goldstein’s computer started trying to download and install the new operating system.

    The update, which she says she didn’t authorize, failed. Instead, the computer she uses to run her Sausalito, Calif., travel-agency business slowed to a crawl. It would crash, she says, and be unusable for days at a time.
    “I had never heard of Windows 10,” Goldstein said. “Nobody ever asked me if I wanted to update.” -- Seattle Times
    Doubtful excuses to win the case/argument. The jury believed Goldstein. Microsoft probably paid ten grand an hour in lawyer fees to contest a ten grand judgment.

    Had this been a class-action multi-million dollar lawsuit, Goldstein's actions and others' would be forensically contested by Microsoft.
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  6. Lee's Avatar
    Lee
    Posts : 4,793
    OS X, Win 10
       #15

    essenbe said:
    While I agree that Microsoft's policy on upgrading everyone is a very bad move for them, any decent Tech Support person should have been able to fix the problem easily. But according to this article, (Woman wins lawsuit over unwanted Windows 10 installation | PC Gamer) She sued for loss of wages and a new PC. How absurd. It should have been easy to fix, but there is no way the upgrade ruined her PC.Just more suit crazy people. Microsoft didn't appeal because it would have cost them more in legal fees than the judgement did. That is a common decision made by large companies.

    She also said she had never heard of Windows 10. How is that possible with all of the press, local news coverage not to mention the GWX pop ups on PCs. While the Law Suit, on its face, is ridiculous, MS must have been expecting a few of these. At least they should have. Just my opinion.
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  7. Trust_No1's Avatar
    Posts : 596
       #16

    essenbe said:
    While I agree that Microsoft's policy on upgrading everyone is a very bad move for them, any decent Tech Support person should have been able to fix the problem easily. But according to this article, (Woman wins lawsuit over unwanted Windows 10 installation | PC Gamer) She sued for loss of wages and a new PC. How absurd. It should have been easy to fix, but there is no way the upgrade ruined her PC.Just more suit crazy people. Microsoft didn't appeal because it would have cost them more in legal fees than the judgement did. That is a common decision made by large companies.

    She also said she had never heard of Windows 10. How is that possible with all of the press, local news coverage not to mention the GWX pop ups on PCs. While the Law Suit, on its face, is ridiculous, MS must have been expecting a few of these. At least they should have. Just my opinion.
    I can completely understand how someone would not know of windows 10. Some here think that the world revolves around Windows 10. When most people have no clue what it is, and how it might bite them . Really, the thought that everyone listens to computer talk is laughable. Who knows what the latest version of iOS they are on, with even the billions of users. Please give me a break and this woman. It isn't her job to know what Microsoft is doing.
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  8. Eli's Avatar
    Eli
    Posts : 110
    Windwos 10
       #17

    This is Windows she most expect that it will crash.
    but can't just hit power until system shutdown and insert a flash and do clean install of Windows
    Hope Windows 10 crash like this for me
    'Sometimes when get bored install arch to play with '
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  9. alphanumeric's Avatar
    Posts : 13,509
    Windows 10 IoT
       #18

    Some people only use a PC because they have to, too make a living. I know people who when asked what OS they are running they just say "Windows" They have no idea what version it is. Those people don't know Windows 10 from any other Microsoft OS. That doesn't make them stupid, just different from the usual people who post here. Her other (home) PC might be a MAC (iPad etc). Windows 10 is front and center for a lot of us, but the rest of the world dances to a different drum.

    Her definition of "ruined PC" likely isn't what most here would define it as. In her eyes it was likely ruined because it was non functional/not usable. The upgrade failed or the rollback failed and left it in state where it wouldn't boot up into Windows. She lost productivity as a result. It's her choice whether she replaces it or has it restored to a usable state. And not everybody has an "IT guy" on staff. They call somebody if and when the need arises. A big chunk of the members here are likely that "IT guy". It comes down to how big your business is and what you can afford.
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  10. DooGie's Avatar
    Posts : 7,872
    Wndows 10 x64 Pro build 19635.1
       #19

    alphanumeric said:
    Some people only use a PC because they have to, too make a living. I know people who when asked what OS they are running they just say "Windows" They have no idea what version it is. Those people don't know Windows 10 from any other Microsoft OS. That doesn't make them stupid, just different from the usual people who post here. Her other (home) PC might be a MAC (iPad etc). Windows 10 is front and center for a lot of us, but the rest of the world dances to a different drum.

    Her definition of "ruined PC" likely isn't what most here would define it as. In her eyes it was likely ruined because it was non functional/not usable. The upgrade failed or the rollback failed and left it in state where it wouldn't boot up into Windows. She lost productivity as a result. It's her choice whether she replaces it or has it restored to a usable state. And not everybody has an "IT guy" on staff. They call somebody if and when the need arises. A big chunk of the members here are likely that "IT guy". It comes down to how big your business is and what you can afford.
    A good post Alpha, you put it in a nutshell there.

    Some of us don't realise we are what others would call geeks. Plenty of PC users just get on with their work and don't even realise what OS they are using.
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