HP Notebook Computer Battery Safety Recall and Replacement

    HP Notebook Computer Battery Safety Recall and Replacement

    HP Notebook Computer Battery Safety Recall and Replacement


    Last Updated: 25 Jan 2017 at 10:20
    Update January 24th 2017, see: HP Notebook Computer Battery Safety Recall and Replacement


    On June 14, 2016 HP announced a worldwide voluntary safety recall and replacement program in cooperation with various government regulatory agencies, for certain notebook computer batteries. The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through August 2015, and/or were sold as accessories or spares, or provided as replacements through Support. These batteries have the potential to overheat, posing a fire and burn hazard to customers.

    Because these batteries pose a fire and burn hazard, it is extremely important for customers to check whether their batteries are affected, and to cease use of affected batteries immediately. Customers may continue to use their notebook computer without the battery installed, by connecting the notebook to external power.

    HPs primary concern is for the safety of our customers. HP is proactively notifying customers, and will provide a replacement battery for each verified, eligible battery, at no cost. For customers with 10 or more potentially affected batteries, HP has put in place a process to assist with the validation and ordering process. For details please refer to the FAQs tab on this website...

    The following laptop models are directly impacted by the voluntary recall:
    • HP Compaq: CQ45 (B), CQ58 (B)
    • HP ENVY: dv6 (G)
    • HP Pavilion: 14 (S), 15 (S), 17 (S), g4 (S), g6 (S), g7 (S)
    • HP: 240, 245, 246, 250 G1, 255 G2, 450, 455, 650, 655, 1000 (B), 2000 (B)
    • HP ProBook: 440 G0, 440 G1, 445 G1, 450 G0, 450 G1, 455 G1, 470 G0, 470 G1, 470 G2, 4440s, 4441s, 4445s, 4446s, 4540s, 4545s

    The above models were shipped with affected batteries with barcodes, starting with the following prefixes:
    • 6BZLU
    • 6CGFK
    • 6CGFQ
    • 6CZMB
    • 6DEMA
    • 6DEMH
    • 6DGAL
    • 6EBVA


    Read more: HP Notebook Computer Battery Safety Recall and Replacement Program
    Brink's Avatar Posted By: Brink
    20 Jun 2016

  1. jimbo45's Avatar
    Posts : 10,595
    Windows / Linux : Arch Linux
       #1

    Hi there

    thanks for this thread -- I have 3 HP envy's of varying age, vintage and capability -- HP still IMO if you want a proper decent laptop computer - they still deliver the goods just fine. Any HP laptop I've ever had has been just fine.

    I'm OK though - but thanks again for the warning -- very important too if people take the computers on planes --fire on an aircraft is NOT what passengers need !!!.

    Cheers
    jimbo
      My Computer


  2. Posts : 342
    Windows 10
       #2

    There are a limited number of battery manufacturers so it will probably affect other OEM's like back when they had the problems with batteries exploding.
      My Computer

  3. Brink's Avatar
    Posts : 57,137
    64-bit Windows 10 Pro for Workstations build 21382
    Thread Starter
       #3

    UPDATE:

    January 2017 Expansion of the 2016 HP Notebook Computer Notebook Battery Safety Recall and Replacement Program Additional Batteries Affected

    HP urges customers to recheck all potentially affected products

    In January 2017, HP announced an expansion of its ongoing worldwide voluntary safety recall and replacement program, for certain notebook computer batteries, which was announced in June 2016. The program has been expanded to include additional batteries that were shipped with the same notebook products.

    The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through October 2016, and/or were sold as accessories or spares, or provided as replacements through Support. These batteries have the potential to overheat, posing a fire and burn hazard to customers. HP urges customers to recheck their batteries, even if they did so previously, and were told they were not affected. However, original batteries replaced as part of the program announced in June 2016 are not affected by this program expansion. Customers should cease use of affected batteries immediately. HP customers affected by this program will be eligible to receive a replacement battery for each verified, affected battery at no cost.

    An easy way of determining whether you have an affected battery is to use a validation utility available from HP.

    Source: https://h30686.www3.hp.com/?lang=en-US

    See also: HP Expands Recall of Batteries for HP and Compaq Notebook Computers Due to Fire and Burn Hazards | CPSC.gov
      My Computers


 

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