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  1.    16 May 2016 #11
    Join Date : Nov 2015
    Posts : 4,889
    windows 10 Home threshold2

    Quote Originally Posted by dencal View Post
    Two days ago my Surface 4 pro could not boot up, inserted Easus rescue and backup usb, no result.
    Inserted W10 Media Creation ISO which informed me no drivers available, so impossible to go any further.
    Have now no other option than to return to M$ to be wiped clean and a reinstallation of the software.
    Again ?
    Isn't it the 2nd time ( at least ) that you returned your purchase ?
    You sure give me confidence contemplating in buying a Surface.
      My ComputerSystem Spec
  2.    16 May 2016 #12
    Join Date : Oct 2014
    Posts : 2,500
    W10 Pro + W10 Preview

    Quote Originally Posted by davidhk View Post
    Again ?
    Isn't it the 2nd time ( at least ) that you returned your purchase ?
    You sure give me confidence contemplating in buying a Surface.
    This is my third, everything was going so well then ooof, such a superb computer but niggles need sorting.
      My ComputersSystem Spec
  3.    16 May 2016 #13
    Join Date : Nov 2015
    Posts : 4,889
    windows 10 Home threshold2

    Quote Originally Posted by dencal View Post
    This is my third, everything was going so well then ooof, such a superb computer but niggles need sorting.
    MS Store should ban you from purchasing Surface on the ground of bad publicity. :-)
      My ComputerSystem Spec
  4.    16 May 2016 #14
    Join Date : Jun 2015
    Posts : 79
    Win10

    Don't we already have this, called Windows Reset?
      My ComputerSystem Spec
  5.    16 May 2016 #15
    Join Date : Jan 2014
    Oak Ridge TN, USA
    Posts : 24,523
    Windows 10 Pro x64

    Quote Originally Posted by Jack07 View Post
    Don't we already have this, called Windows Reset?
    This feature will let you do a total clean instillation of the OS.
      My ComputerSystem Spec
  6.    16 May 2016 #16
    Join Date : Oct 2014
    Posts : 940
    Windows 8.1, Win10Pro

    If this tool is intended to use for the "free Upgrades", then the only added value I could see in a special tool would be to automatically retrieve the existing product key before doing the actual installation. Today, you have to use the "genuineticket" method to do a clean-install (on a PC not previously Upgraded) and still reuse the existing product key. IF this automated that function, that would be worth having for folks not willing or able to use this other approach.
      My ComputerSystem Spec
  7.    16 May 2016 #17
    Join Date : Mar 2015
    Newfoundland
    Posts : 606
    win 10

    I would trust a clean install from iso long before anything MS comes up with. Who knows what it will carry forward from old OS. Clean install probably quicker as well.
      My ComputerSystem Spec
  8.    16 May 2016 #18
    Join Date : Jan 2014
    Oak Ridge TN, USA
    Posts : 24,523
    Windows 10 Pro x64

    Quote Originally Posted by doorules View Post
    I would trust a clean install from iso long before anything MS comes up with. Who knows what it will carry forward from old OS. Clean install probably quicker as well.
    It's likely going to be the same process as the one that we're used to. Just more automated I guess.
      My ComputerSystem Spec
  9.    16 May 2016 #19
    Join Date : Jul 2015
    Posts : 9,551
    Windows 10 Pro

    This is the tool I use for a clean install....

      My ComputerSystem Spec
  10.    16 May 2016 #20
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    Quote Originally Posted by dencal View Post
    Two days ago my Surface 4 pro could not boot up, inserted Easus rescue and backup usb, no result.
    Inserted W10 Media Creation ISO which informed me no drivers available, so impossible to go any further.
    Have now no other option than to return to M$ to be wiped clean and a reinstallation of the software.
    Would this help?
    Download a recovery image for Microsoft Surface
      My ComputerSystem Spec

 
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