Windows 10: New tool for helping resolve Office 365 issues Office

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  1. Brink's Avatar
    Posts : 33,044
    64-bit Windows 10 Pro build 18252
       12 May 2016 #1

    New tool for helping resolve Office 365 issues


    Office 365 is an extremely reliable service, with service availability that typically exceeds 99.9 percent. So if an occasional issue occurs with, for example, getting your email, you may not know where the difficulty lies. Is it your network connection? Has your colleague inadvertently removed your access to that shared mailbox? In these situations, wouldn’t it be nice if you had an automated assistant to help you troubleshoot—and resolve—the problem? Now, there is!

    The Support and Recovery Assistant for Office 365 is an easy-to-use app that asks you some simple questions, tests for some of the most common Office 365 support issues and attempts to implement resolutions on your behalf. While the current version is focused on some the more common scenarios people encounter with Outlook, the Support and Recovery Assistant will gain new troubleshooting and resolution capabilities in the future. The Support and Recovery Assistant is built to automatically update itself as these new capabilities become available.

    Getting the Support and Recovery Assistant

    You can install the Support and Recovery Assistant by visiting diagnostics.outlook.com. Note that you’ll need to have administrator rights to install software on your computer.

    Helping to grow and improve the Support and Recovery Assistant

    As the last step in using this tool, you are asked to let us know if the Support and Recovery Assistant was able to resolve the problem, assign a rating to your experience and provide any feedback for how the tool could be improved. We carefully review these submissions and use this information to help prioritize new ways that the Support and Recovery Assistant can help find and fix issues.

    For more information about the tool, please visit Fix Outlook account problems in Office 365 and watch the video and see some sample images from the app.

    We encourage you to install the Support and Recovery Assistant, so that if you do run into an issue, your automated assistant is ready to help!


    Source: New tool for helping resolve Office 365 issues - Office Blogs
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  2. hTconeM9user's Avatar
    Posts : 2,678
    Windows 10x64 Home Version 1803 (Build 17134) 345
       12 May 2016 #1

    Thank you just downloaded and installed it
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  3. davidhk's Avatar
    Posts : 5,227
    windows 10 Home threshold2
       12 May 2016 #2

    To : Brink

    Have it been checked it out, being a new feature and all that ?
    It will be a great service to 365 users if it is effective.
    I'm curious to know, for future reference.
    Thank you.
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  4. Brink's Avatar
    Posts : 33,044
    64-bit Windows 10 Pro build 18252
    Thread Starter
       12 May 2016 #3

    davidhk said: View Post
    To : Brink

    Have it been checked it out, being a new feature and all that ?
    It will be a great service to 365 users if it is effective.
    I'm curious to know, for future reference.
    Thank you.
    I don't have Office 365 (Office 2016 Pro Plus instead) to test it, but it does seem that it may be another good tool to help with Office 365 issues though.
      My ComputersSystem Spec

  5. hTconeM9user's Avatar
    Posts : 2,678
    Windows 10x64 Home Version 1803 (Build 17134) 345
       12 May 2016 #4

    Brink said: View Post
    I don't have Office 365 (Office 2016 Pro Plus instead) to test it, but it does seem that it may be another good tool to help with Office 365 issues though.
    I have 365 and it would seem a good App to have
    It sits on desktop or pinned to Start for when you want it
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  6.    12 May 2016 #5

    Is this only for the commercial versions of Office 365?
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  7. hTconeM9user's Avatar
    Posts : 2,678
    Windows 10x64 Home Version 1803 (Build 17134) 345
       13 May 2016 #6

    Not as I know off I have downloaded it and installed it ok for home version of Office 365
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  8. davidhk's Avatar
    Posts : 5,227
    windows 10 Home threshold2
       13 May 2016 #7

    Brink said: View Post
    I don't have Office 365 (Office 2016 Pro Plus instead) to test it, but it does seem that it may be another good tool to help with Office 365 issues though.
    Thank you.
    Hopefully there will be some expert reviews in the near future.
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  9. davidhk's Avatar
    Posts : 5,227
    windows 10 Home threshold2
       13 May 2016 #8

    John035 said: View Post
    Is this only for the commercial versions of Office 365?
    No. It is for ALL 365 users.
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  10. Cliff S's Avatar
    Posts : 21,654
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu
       13 May 2016 #9

    I went ahead and installed it:)
    It seems, more like, just link to an online Microsoft FixIt.
    I didn't need to use it, so when I clicked cancel,, they asked for feedback, with the option, pre ticked: I'm just checking it out".
    I wrote I installed it for "Just in case".
    Thanks for the heads up @Brink
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