I think any company that tells people to stay away from Windows 10 might be shooting themselves in the foot. There really is nothing wrong with Windows 10 as far as I have seen. I am not giving praises to Windows 10 as I have had experienced just about every version of Windows in my 38 years of life.
I tried Win 10 for 6 weeks and i had no major issues running it at all but the lack of true customization and the lack of being able to remove the stuff i didn't want made me scrap it .
I cannot get used to the start menu interface either , thats a killer for me . I also noticed that many things i am very familiar with and know how to use effectively on 7 does not work on 10 and i just don't have the patience to start over with all "brinks" great tutorials .
Not ruling out Win 10 down the line but it would have to change in a very big way and i don't think that will ever happen. As expected many love Win 10 and many don't , thats the way life goes.
I can understand a support rep telling people to go back to the original OS that came with a computer when they can't solve the problem. The way I see it is that if a huge company like MS can't make a OS that is 100% compatible with every computer configuration possible than how is a low wage support tech reading from a script supposed to make it work?
Well I can say my upgrade to Windows 10 on my two machines was mostly positive, but mixed. Was able to do a direct upgrade on my Asus T300 Chi, but on my gaming rig I did the upgrade and then ended up needing to do a reset, mainly because I was experiencing instability with my external audio interface. And the same thing repeated itself again with the Threshold 2 update ... was able to upgrade directly on my Asus, but on my gaming rig I had to create installation media on a flash drive and do it that way.
Apart from that, things are going very well.
And oddly enough, since we're on the subject of tech support, I thought I'd mention that I had a positive GeekSquad experience recently. My power supply died, and although the first place I tried visiting was a nearby mom-and-pop store, they were closed already (it was Saturday), so I went to Best Buy. They fixed my machine very quickly, and it was ready that same night ... the technician even performed a bunch of cable management on the inside, so it now looks ten times better (although I assembled my system myself, I'm not particularly skilled at cable management).
I think they were not training Windows 10 enough!