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  1.    02 Nov 2015 #151
    Join Date : Feb 2015
    Bamberg Germany
    Posts : 18,007
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu

    Quote Originally Posted by CountMike View Post
    No good, i sleep at night.
    Ha Ha! The nice thing about it, is, you can just download the newest any time you want, and from there it's updated as fixes and changes are made.
      My ComputersSystem Spec
  2.    02 Nov 2015 #152
    Join Date : Jul 2014
    Serbia
    Posts : 10,605
    W10 Insider + Linux

    Quote Originally Posted by Cliff S View Post
    Ha Ha! The nice thing about it, is, you can just download the newest any time you want, and from there it's updated as fixes and changes are made.
    I was following FF like that for some time, every day something new.
      My ComputersSystem Spec
  3.    02 Nov 2015 #153
    Join Date : Jul 2015
    Posts : 234
    Windows 10, 8.1, 7, and Vista

    "Support engineer" in M$'s eyes is an outsourced Indian working in a call centre answering your calls about activation. Hardly an "engineer".
      My ComputerSystem Spec
  4.    02 Nov 2015 #154
    Join Date : Oct 2014
    Posts : 17,865
    Windows 10 Insider Preview Build 16281

    Quote Originally Posted by bobjoe View Post
    "Support engineer" in M$'s eyes is an outsourced Indian working in a call centre answering your calls about activation. Hardly an "engineer".
    Not at all. In my Technical Preview Networks, quite a number of Microsoft employees carry credentials of Support Engineer.
      My ComputerSystem Spec
  5.    02 Nov 2015 #155
    Join Date : Jun 2014
    Posts : 5,544
    Windows 10 Pro

    Quote Originally Posted by Wynona View Post
    Not at all. In my Technical Preview Networks, quite a number of Microsoft employees carry credentials of Support Engineer.
    From my experience calling tech support(not just MS) it was someone reading from a list of things to try. As if that wasn't bad enough, their accent was so bad I could hardly understand them. When my problems weren't solved on the first call and I had to called back who ever answered would start at the very beginning of the list even though I had told them what I had tried. I am not a fan of telephone tech support and never will be.
      My ComputerSystem Spec
  6.    02 Nov 2015 #156
    Join Date : Oct 2014
    Posts : 17,865
    Windows 10 Insider Preview Build 16281

    Quote Originally Posted by Winuser View Post
    From my experience calling tech support(not just MS) it was someone reading from a list of things to try. As if that wasn't bad enough, their accent was so bad I could hardly understand them. When my problems weren't solved on the first call and I had to called back who ever answered would start at the very beginning of the list even though I had told them what I had tried. I am not a fan of telephone tech support and never will be.
    Oh, yeah, been there, done that. Got the T-Shirt and shredded that sucker! I won't call Support; I come here to get any help I need.

    The beauty in being an official member of Technical Previews is that we get to hob nob with the real Support Engineers working on the Microsoft campus.
      My ComputerSystem Spec
  7.    02 Nov 2015 #157
    Join Date : Jul 2015
    Posts : 234
    Windows 10, 8.1, 7, and Vista

    Quote Originally Posted by Wynona View Post
    is that we get to hob nob with the real Support Engineers working on the Microsoft campus.
    Perhaps you could influence them to implement some of user's biggest requests?
      My ComputerSystem Spec
  8.    02 Nov 2015 #158
    Join Date : Oct 2014
    Posts : 17,865
    Windows 10 Insider Preview Build 16281

    Quote Originally Posted by bobjoe View Post
    Perhaps you could influence them to implement some of user's biggest requests?
    Since there's no official Technical Preview Network for Windows 10, neither I nor any of my co-testers have any influence in that area.

    The Support Engineers in each product area only work with their specific product. In the Office 2016 TP, they were further divided up into support groups, such as Word, Excel, PowerPoint, etc. As I'm sure the Windows 10 support groups are equally divided, such as Edge, Skype, OneDrive, etc.

    So, nope, no chance I could influence anyone on Windows 10.
      My ComputerSystem Spec
  9.    02 Nov 2015 #159
    Join Date : Apr 2015
    Posts : 34
    Windows 7 Ult, 8.1 Pro, 10 Pro, Archlinux

    Quote Originally Posted by bobjoe View Post
    "Support engineer" in M$'s eyes is an outsourced Indian working in a call centre answering your calls about activation. Hardly an "engineer".
    There's need to be, to put it as politely as possible, nasty or snide. The person working in the call centre may very well have achieved an educational level and qualification beyond most of us. That education may or may not have led him/her to the level of nerdship or esoteric knowledge of those of us who frequent these forums.

    I've called Microsoft support three times.

    The first time I spoke to a charming young lady from the Philippines, about a problem with a beta Windows 10. She first told me that she was not yet Windows 10 fluent, but nevertheless made every effort to help me to sort out the problem. No joy, but I appreciated her genuine and concerned effort. She was quite clued in, but somewhat restricted by her brief - which I expect was to follow a flow chart of potential solutions to Windows problems.

    The next two times I don't know where I got connected to, perhaps somewhere in the U.S, or perhaps Asia. My hearing is fortunately attuned to various accents, so I can generally work out what I'm hearing. Whether the speaker can easily understand my particular, and no doubt peculiar to them, accent is another matter. In any event, the technicians said "Sorry, Windows 10 is not yet released. I'm not certified in it yet". At that stage I gave up trying to sort out the problem via that route, understanding that the technician concerned may have had a life which sensibly did not include his scouring the intricacies or eccentricities of a product outside his purview.

    in the end I sorted out my problems without having to resort to pranging my computer with a hammer. That is an option which on occasion appeals to me, but which would be of very short-term satisfaction. Searching these forums probably pointed me in the right direction.
      My ComputerSystem Spec
  10.    02 Nov 2015 #160

    I'll just settle for MS fixing the broken Dolby Digital Live 5.1 issue. That's where my threshold is at atm.
      My ComputerSystem Spec

 
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