Intel Core 13th and 14th Gen Boxed Desktop Processor Warranty Update

    Intel Core 13th and 14th Gen Boxed Desktop Processor Warranty Update

    Intel Core 13th and 14th Gen Boxed Desktop Processor Warranty Update


    Last Updated: 07 Aug 2024 at 07:29

     Intel Community:

    UPDATE 8/05: Following Intel’s earlier announcement regarding two (2) year warranty extension – from date of purchase, up to a maximum of five (5) years - on Intel Core 13th/14th desktop processors, please see below for additional details on the program.

    Intel Core 13th/14th Gen Desktop Boxed/Tray CPUs

    The following processors are covered by the warranty extension:



    Warranty extension applies to new & previously purchased processors, if they are one of the Intel Core 13th/14th Gen SKUs listed above. This warranty coverage applies to all customers globally.

    Standard warranty process and terms apply – which you can review here: Access Denied.

    For users who are or have previously experienced instability symptoms on their Intel Core 13th/14th Gen Desktop processors and need to initiate the exchange process:

    • Boxed Processors – please contact Intel Customer Support for further assistance.
    • Tray Processors – please contact your place of purchase for further assistance.
    • OEM/System Integrator Intel Core 13th/14th Gen-powered desktop system – please contact your system manufacturer for further assistance.

    If customers have experienced these instability symptoms on their 13th and/or 14th Gen desktop processors but were unsuccessful in prior RMAs we ask that they reach out to Intel Customer Support for further assistance and remediation.

    We appreciate your patience with this process and will continue to share updates relating to the Intel Core 13th/14th Gen desktop processor instability issue.




    Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. We stand behind our products, and in the coming days we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.

    In the meantime, if you are currently or previously experienced instability symptoms on your Intel Core 13th/14th Gen desktop system:

    • For users who purchased systems from OEM/System Integrators – please reach out to your system manufacturer’s support team for further assistance.
    • For users who purchased a boxed CPU – please reach out to Intel Customer Support for further assistance.

    At the same time, we apologize for the delay in communications as this has been a challenging issue to unravel and definitively root cause.

     Source:

    Brink's Avatar Posted By: Brink
    02 Aug 2024


  1. Posts : 8,005
    Windows 11 Pro 64 bit
       #1

    I'm covered anyway under UK law for 6 years for manufacturing defects already admitted by Intel whatever Intel say.
      My Computers


  2. Posts : 341
    Windows 10 Home 64bit
       #2

    Intel screwed the pooch.
      My Computer


  3. Posts : 15,666
    Windows10
       #3

    Steve C said:
    I'm covered anyway under UK law for 6 years for manufacturing defects already admitted by Intel whatever Intel say.
    As I said before, UK law only covers consumers for 1 year, and it is the seller (not manufacturer) that is responsible for the guarantee, but this is independent of any manufacturer warranty. This is a general right for just about any (non perishable) purchase.
    All you need to claim is proof of purchase from seller - you do not have to register the guarantee with vendor.

    However, UK Law protect consumers beyond 1 year. So if you buy something and it fails on 1 day and 1 year, tough.

    This is totally different to extended warranties (usually) from the manufacturer (or 3rd party insurance company) and UK contract law only applies inasmuch as the warranty has to be fair and reasonable. As a rule, you normally have to register the warranty with the guaranteeing party, for such a warranty to form a contractual obligation.

    So I presume you have a specific warranty valid for 6 years, but even then these warranties have so many restrictions, they are often not worth the paper they are printed on. You could probably sue under UK law, but the cost of doing so is usually far in excess of the value of item in question.
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  4. Posts : 8,005
    Windows 11 Pro 64 bit
       #4

    cereberus said:
    As I said before, UK law only covers consumers for 1 year, and it is the seller (not manufacturer) that is responsible for the guarantee, but this is independent of any manufacturer warranty. This is a general right for just about any (non perishable) purchase.
    All you need to claim is proof of purchase from seller - you do not have to register the guarantee with vendor.

    However, UK Law protect consumers beyond 1 year. So if you buy something and it fails on 1 day and 1 year, tough.

    This is totally different to extended warranties (usually) from the manufacturer (or 3rd party insurance company) and UK contract law only applies inasmuch as the warranty has to be fair and reasonable. As a rule, you normally have to register the warranty with the guaranteeing party, for such a warranty to form a contractual obligation.

    So I presume you have a specific warranty valid for 6 years, but even then these warranties have so many restrictions, they are often not worth the paper they are printed on. You could probably sue under UK law, but the cost of doing so is usually far in excess of the value of item in question.
    Wrong since UK consumers are covered by UK law for up to 6 years for manufacturing defects. You might have to prove there is a defect but Intel have already admitted to such a problem.

    You're entitled to a repair or replacement, free of charge if you since your are protected under the Consumer Rights Act 2015 (in force from 1st October 2015). If the supplier will not repair or replace the goods in such a situation then you can take them to the small claims court which you are bound to win in this situation where Intel already admit liability.

    See https://www.legislation.gov.uk/ukpga...tory%20rights.

    105.Under the law of England and Wales and of Northern Ireland, claims for breach of contract are subject to a limitation period of six years from the date of the breach of contract, whereas in Scottish law the limitation period is five years. Because the protections provided under this Part of the Act operate on the basis of contract law, the consumer has 6 years (or 5 years in Scotland) within which they may pursue remedies for breach of one of the statutory rights. This does not mean that a consumer may seek a remedy under the Act for any fault arising in goods at any time in the six (or five) years following delivery, but only if one of the statutory rights is breached. The statutory right under section 9 (goods to be of satisfactory quality) will only be breached if goods are not of the standard which a reasonable person would consider to be satisfactory, taking into account circumstances including the price and any description given. This test of reasonableness is provided under section 9(2). For example, the statutory right may not be breached and so a consumer would not be able to obtain a remedy if, say, a very cheap kettle stopped working fully after four years, as a reasonable person might not expect a bottom of the range kettle to last that long.
      My Computers


  5. Posts : 70,662
    64-bit Windows 11 Pro for Workstations
    Thread Starter
       #5
      My Computers


  6. Posts : 70,662
    64-bit Windows 11 Pro for Workstations
    Thread Starter
       #6
      My Computers


  7. Posts : 1,147
    windows 10
       #7

    In the EU or my country, I don't really know at what level this applies, there is the legal guarantee of hidden vice. It goes up to 20 years from the date of purchase.

    "What is a hidden vice?
    It is a defect (called a vice) on a good or product that is not revealed at first impression. This defect makes it unfit for the use for which the good or product is intended, or which reduces this use so much that you would not have bought it or would have bought it at a lower price if you had been aware of it.

    What are the conditions to be met to be able to implement the legal guarantee of hidden vice?
    To be able to implement the legal guarantee of hidden vice, the following 3 conditions must be met

    The defect must be a hidden vice, that is to say not apparent at the time of purchase
    The defect must make the good unusable or significantly reduce its use
    The defect must exist at the time of purchase

    How long does the consumer have to implement the legal guarantee of hidden vice?
    You have 2 years from the discovery of the defect to implement the legal guarantee of hidden vice. And this, within the limit 20 years after purchase (i.e. from the day of sale)."
    Last edited by itsme1; 09 Aug 2024 at 22:25.
      My Computer


 

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