I eventually solved the problem by following the advice at Why is my laptop mouse touchpad not working?.
One of the suggestions was to reset the battery (by powering down & re-setting the battery by putting a pin in the battery hole on the bottom of my laptop. Had nothing to lose, and tried. Astonished that the touchpad / cursor was back working upon re-boot.
Last edited by TucDream; 16 Jan 2021 at 17:26. Reason: Duplication within reply
Sorry Steve ... my bad.
I had a few windows open with potential answers, and I liked the Computer Hope dialog I quoted. However the "battery reset" hint came from the Acer community at Touchpad not working nor appearing in BIOS (Spin 5 (sp513-52N) — Acer Community
I installed KB4598242 (OS Build 19042.746) on the 12th Jan as soon as it was released. All was dandy, but ran DISM.exe /Online /Cleanup-image /Restorehealth and sfc /scannow and chkdsk c:/f merely because I’ve read on here that other members do this.
All has been well until this morning when I got a Blue Screen with this message.
: ( Your computer ran into a problem and needs to restart. We’re just collecting some error info, and then we’ll restart for you….. % count to 100, and it restarted.
It’s now back working fine, but I am very disappointed with Windows 10 in general as I never used to get these sorts of issues with Windows 7 – or indeed need to resort to using a site like this one.
Pip
I always run DISM.exe /Online /Cleanup-image /ScanHealth every month after Microsoft Updates. This time I am getting the following error message
PowerShell 7.1.1Copyright (c) Microsoft Corporation.https://aka.ms/powershellType 'help' to get help.
PS C:\Users\Dawg> DISM.exe /Online /Cleanup-image /ScanHealth
Deployment Image Servicing and Management toolVersion: 10.0.19041.746
Error: 50
To service this Windows image requires the latest version of the DISM. See http://go.microsoft.com/fwlink/?LinkId=293395 to find the latest version of DISM,and http://go.microsoft.com/fwlink/?LinkId=293394 to learn how to install the latest version of DISM from the ADK on your computer.The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.logPS C:\Users\Dawg>
I went to the 2 websites listed above and downloaded the latest ADK even though Microsoft is not releasing a new DISM for Windows 10, build 19042.746 (20H2),
No one else seems to be having any issues running DISM and I have never had issues in the past.
Any suggestions to resolve this issue?
Thank you,
Bob Chambers
Sorry I did not give more details but I had already run SFC even though Windows reported that there were no issues or errors and I did not have to run it...
So, I am the only one unable to run DISM after this update...?
I always wanted to be special and/or unique... LOL!
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