New
#1
More talk-I will wait on action, They are going to provide better service with less people.
As it often does at the start of a new fiscal year, Microsoft is making some changes in its sales and support organizations. During the past few days, word began trickling out regarding some of the shifts that will affect those working with its "Customer Success" unit, its technical account managers and other support staff.
Microsoft's goal with its latest shifts is to try to improve customer use and engagement of various Microsoft products and services, my contacts say. Microsoft officials are shooting for more support-role clarity and improved "right sizing" of customer support plans with these latest moves.
I'm not hearing that Microsoft will be doing any big layoffs as part of the changes. (There could be some separate, smaller layoffs, but these are due to the usual churn, not the dismissal of a large number of individuals associated with any given team, I hear.)...
Read more: Microsoft makes changes in its field sales, support groups as FY'21 begins | ZDNet