Quick launch summary

Google Voice is now available in Gmail when using Chrome or Firefox browsers on your computer. This allows you to make and receive calls without switching tabs. Google Voice in Gmail looks similar to the call panel in the Voice web application, allowing you to answer calls, make new outbound calls, and easily transfer calls.



In addition, you can now transfer calls using the Google Voice mobile and web apps. In a few simple steps, you can send a call to the appropriate person, whether that’s an intelligently-suggested contact, searching in your directory or a manually entered phone number.



Call transferring is available in Voice on Android, iOS, and the web.

Getting started

Admins: There is no admin control for this feature.

End users: These features will be available to Voice customers by default. Visit the Help Center to learn more about transferring calls or using Google Voice in Gmail.

Rollout pace

Google Voice call transfer

• Rapid and Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on May 19, 2020

Google Voice in Gmail

• Rapid and Scheduled Release domains: Full rollout (1–3 days for feature visibility) starting on June 3, 2020

Availability

• Available to all G Suite customers with Google Voice licenses

Resources

• Google Help: Transfer a call
• Google Help: Use Voice in Gmail

Roadmap

• These features were listed as an upcoming G Suite release.

Source: G Suite Updates Blog: Google Voice Improvements: Use in Gmail and transfer calls

Posted By: Brink
29 May 2020