Microsoft replacing Surface Pro 4 devices affected by firmware issue Surface

    Microsoft replacing Surface Pro 4 devices affected by firmware issue

    Microsoft replacing Surface Pro 4 devices affected by firmware issue

    Category: Surface
    Posted: 14 Dec 2018
    As spotted by Windows United, Microsoft has acknowledged a firmware issue causing display problems on their Surface Pro 4 devices, which reportedly appeared this past summer. Multiple threads on Microsoft's Support Forum point to issues with inking and touch, as a direct result of July's firmware update for the 2-in-1 range.

    The firmware update created driver problems specifically pertaining to Surface ME, Surface embedded controller firmware, and Surface UEFI, each displaying a "(code 10)" driver error. You can see if you were impacted by going to your Device Manager (right click the Start button, and select Device Manager), and by looking for yellow warning triangles with the (code 10) error.

    If you were impacted by the firmware problem, Microsoft is reportedly allowing users to get a replacement via the Surface Support website by talking to a member of staff and describing the above driver issues, although further details about exactly what caused the error are still elusive.


    Read more: Microsoft acknowledges Surface Pro 4 firmware issue, offers replacements | Windows Central
    Brink's Avatar Posted By: Brink
    14 Dec 2018

  1. dencal's Avatar
    Posts : 3,034
    W10 Pro + W10 Preview
       #1

    No problem here.....all working
    Attached Thumbnails Attached Thumbnails Microsoft replacing Surface Pro 4 devices affected by firmware issue-surf.jpg  
      My Computers


 

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