MSFT acknowledges some Win10 Pro licenses being mistakenly deactivated

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  1. z3r010's Avatar
    Posts : 7,224
    Windows 10 Workstation x64
    Thread Starter
       1 Week Ago #100

    I'm all for more screwups from MSFT like yesterdays
      My ComputersSystem Spec

  2.    1 Week Ago #101

    z3r010 said: View Post
    I'm all for more screwups from MSFT like yesterdays
    Hi there
    I bet Forum activity was quite busy yesterday !!!!

    Cheers
    jimbo
      My ComputerSystem Spec

  3.    1 Week Ago #102

    z3r010 said: View Post
    I'm all for more screwups from MSFT like yesterdays
      My ComputersSystem Spec

  4.    1 Week Ago #103

    cereberus said: View Post
    But it was not critical. Comparing apples and oranges is fruitless.
    But it could have been, because Windows could refuse to Load beyond the Log-In Screen, as it happens after a Time.
    Lets face it seriously and practically, aside from "Mathematical Probabilities" or any other "Imagination Scenarios" .
      My ComputerSystem Spec

  5.    1 Week Ago #104

    cereberus said: View Post
    After any incident, it is normal to do am investigation and ascertain root causes, lesson learned, way forward etc. This takes time. At best, in one day, all you will get is a holding statement which was issued i.e. it is an emerging issue. If nothing is explained in a few days time that is unacceptable. It is too soon to say it is unacceptable at the moment until tbe facts are fully known and appropriate remediation steps are outlined above in principle.

    Yesterday of average admin:
    - 50+ calls and mails of affected users from early morning
    - investigating what is going on
    - testing in VM
    - searching the web for further info
    - communicating with management
    - composing apologetic message to all employees
    - replying to questions when it will be ok
    - trying & waiting for resolution
    All done for reason of incompetence of someone else.... Nobody expects the final statement instantly but short official explanation & apology is needed in this situation.

    Little explanation: once activated Win10 system remains in this state at least six months after activation (for example, if it has no access to activation servers). So the problem was wrong function of activation servers, not their inaccessibility. Under these circumstances, the first thing necessary to do is disabling malfunctioning service which harms other systems. But MS continued to de-activate PCs of customers all the day... Unbelievable.
      My ComputerSystem Spec

  6.    1 Week Ago #105

    muchomurka said: View Post
    Yesterday of average admin:
    - 50+ calls and mails of affected users from early morning
    - investigating what is going on
    - testing in VM
    - searching the web for further info
    - communicating with management
    - composing apologetic message to all employees
    - replying to questions when it will be ok
    - trying & waiting for resolution
    All done for reason of incompetence of someone else.... Nobody expects the final statement instantly but short official explanation & apology is needed in this situation.

    Little explanation: once activated Win10 system remains in this state at least six months after activation (for example, if it has no access to activation servers). So the problem was wrong function of activation servers, not their inaccessibility. Under these circumstances, the first thing necessary to do is disabling malfunctioning service which harms other systems. But MS continued to de-activate PCs of customers all the day... Unbelievable.
    Within a couple of hours an emerging issue statement was issued. It was middle of night, Redmond time! Your expectations are rather unrealistic. The issue was fixed before they probably had time to issue a formal statement. Corporate inertia is always pretty slow in any large organisation. It takes time to get statements approved. Best we get usually is vague twitter responses.
      My ComputerSystem Spec

  7. f14tomcat's Avatar
    Posts : 37,878
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       1 Week Ago #106

    cereberus said: View Post
    Within a couple of hours an emerging issue statement was issued. It was middle of night, Redmond time! Your expectations are rather unrealistic. The issue was fixed before they probably had time to issue a formal statement. Corporate inertia is always pretty slow in any large organisation. It takes time to get statements approved. Best we get usually is vague twitter responses.
      My ComputersSystem Spec

  8.    1 Week Ago #107

    muchomurka said: View Post
    Yesterday of average admin:
    - 50+ calls and mails of affected users from early morning
    - investigating what is going on
    - testing in VM
    - searching the web for further info
    - communicating with management
    - composing apologetic message to all employees
    - replying to questions when it will be ok
    - trying & waiting for resolution
    All done for reason of incompetence of someone else.... Nobody expects the final statement instantly but short official explanation & apology is needed in this situation.

    Little explanation: once activated Win10 system remains in this state at least six months after activation (for example, if it has no access to activation servers). So the problem was wrong function of activation servers, not their inaccessibility. Under these circumstances, the first thing necessary to do is disabling malfunctioning service which harms other systems. But MS continued to de-activate PCs of customers all the day... Unbelievable.
    I've been looking at this along the same line...

    This has not been a server reliability issue, it's been a server configuration issue that had not been properly tested prior to rolling it out to production.

    This just shows that the Q&A, or lack of, doesn't only impact Windows feature updates. The very same lackadaisical Q&A process is in place for the internal MS servers as well.
      My ComputerSystem Spec

  9. slicendice's Avatar
    Posts : 3,642
    Windows 10 Pro x64 v1809 Build 17763.134 (Branch: RS5 Release Preview)
       1 Week Ago #108

    Cr00zng said: View Post
    I've been looking at this along the same line...

    This has not been a server reliability issue, it's been a server configuration issue that had not been properly tested prior to rolling it out to production.

    This just shows that the Q&A, or lack of, doesn't only impact Windows feature updates. The very same lackadaisical Q&A process is in place for the internal MS servers as well.
    Yep. I fully agree!
      My ComputersSystem Spec


  10. Posts : 58
    Windows 10 Pro 64-bit OEM
       1 Week Ago #109

    My faith in MS has been shakened lately. It's like they have students working on programming for Windows 10.
      My ComputerSystem Spec


 
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