MSFT acknowledges some Win10 Pro licenses being mistakenly deactivated

z3r010 said:

I'm all for more screwups from MSFT like yesterdays

Hi there
I bet Forum activity was quite busy yesterday !!!!

Cheers
jimbo

cereberus said:

But it was not critical. Comparing apples and oranges is fruitless.

But it could have been, because Windows could refuse to Load beyond the Log-In Screen, as it happens after a Time.
Lets face it seriously and practically, aside from "Mathematical Probabilities" or any other "Imagination Scenarios" .

cereberus said:

After any incident, it is normal to do am investigation and ascertain root causes, lesson learned, way forward etc. This takes time. At best, in one day, all you will get is a holding statement which was issued i.e. it is an emerging issue. If nothing is explained in a few days time that is unacceptable. It is too soon to say it is unacceptable at the moment until tbe facts are fully known and appropriate remediation steps are outlined above in principle.

Yesterday of average admin:
- 50+ calls and mails of affected users from early morning
- investigating what is going on
- testing in VM
- searching the web for further info
- communicating with management
- composing apologetic message to all employees
- replying to questions when it will be ok
- trying & waiting for resolution
All done for reason of incompetence of someone else.... Nobody expects the final statement instantly but short official explanation & apology is needed in this situation.

Little explanation: once activated Win10 system remains in this state at least six months after activation (for example, if it has no access to activation servers). So the problem was wrong function of activation servers, not their inaccessibility. Under these circumstances, the first thing necessary to do is disabling malfunctioning service which harms other systems. But MS continued to de-activate PCs of customers all the day... Unbelievable.

muchomurka said:

Yesterday of average admin:
- 50+ calls and mails of affected users from early morning
- investigating what is going on
- testing in VM
- searching the web for further info
- communicating with management
- composing apologetic message to all employees
- replying to questions when it will be ok
- trying & waiting for resolution
All done for reason of incompetence of someone else.... Nobody expects the final statement instantly but short official explanation & apology is needed in this situation.

Little explanation: once activated Win10 system remains in this state at least six months after activation (for example, if it has no access to activation servers). So the problem was wrong function of activation servers, not their inaccessibility. Under these circumstances, the first thing necessary to do is disabling malfunctioning service which harms other systems. But MS continued to de-activate PCs of customers all the day... Unbelievable.

I've been looking at this along the same line...

This has not been a server reliability issue, it's been a server configuration issue that had not been properly tested prior to rolling it out to production.

This just shows that the Q&A, or lack of, doesn't only impact Windows feature updates. The very same lackadaisical Q&A process is in place for the internal MS servers as well.

My faith in MS has been shakened lately. It's like they have students working on programming for Windows 10.