MSFT acknowledges some Win10 Pro licenses being mistakenly deactivated

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  1. jimbo45's Avatar
    Posts : 10,474
    Windows / Linux : Arch Linux
       #90

    cereberus said:
    Ok - fair enough but certainly a server osdue not software our end. Semantics rwslly. From our viewpoint, it was a problem with the hardware we are supposed to communicate with.

    Interestingly, there is a rumour doung the rounds that it was an internal attack by a disgruntled employee - don't you just love conspiracy theories - lol.

    Funnily enough I heard it was a disgruntled RED HAT employee who wanted Ms to buy the company rather than IBM and wanted to show Ms after a big fail he could fix it quickly !!

    (We used to back in the days of IBM being known as Big Blue call the company "It's Being Mended").

    Cheers
    jimbo
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  2. jimbo45's Avatar
    Posts : 10,474
    Windows / Linux : Arch Linux
       #91

    Hi folks

    Mathematically one can create an appropriate RTR ratio (Risk to Reward) for specific large scale systems / components which also incorporate another engineering statistical value known as the MTBF (Mean time before Failure) of a component / sub assembly.

    I take the point that no system can ever be 100% reliable but I doubt if airlines would publically announce their RTR values to passengers at airports just as they are boarding their planes or Hospitals to patients undergoing an operation.

    Isn't Maths and Stats amazing at time -- gets into all sorts of areas including conspiracy theories !!!!.

    Cheers
    jimbo
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  3. cereberus's Avatar
    Posts : 12,013
    Windows10
       #92

    jimbo45 said:
    Hi folks

    Mathematically one can create an appropriate RTR ratio (Risk to Reward) for specific large scale systems / components which also incorporate another engineering statistical value known as the MTBF (Mean time before Failure) of a component / sub assembly.

    I take the point that no system can ever be 100% reliable but I doubt if airlines would publically announce their RTR values to passengers at airports just as they are boarding their planes or Hospitals to patients undergoing an operation.

    Isn't Maths and Stats amazing at time -- gets into all sorts of areas including conspiracy theories !!!!.

    Cheers
    jimbo
    I do RAM (Reliabity and Maintenance) modelling all the time - the point is a company determines what level of risk they will accept, and it is per system, not a blanket one size fits all.

    Let's assume the current servers are 99% reliable. Two servers in parallel ONLINE give 99.9% reliability, assuming one can take up demand (Automatic Standby). Three in parallel, 99.99%, Four 99.999% etc.

    The above all assumes each parallel system is independent i.e. no common mode failure.

    In MS's case, we do not know if they have parallel online systems, or if they only run one and switch the backup on when the primary system fails (Manual Standby). If the single system has a high enough reliability, or is for non critical service, Manual Standby is usually adequate.

    Given no real harm was done, the only issue is how much money MS would need to spend to reduce failure rate even further.

    In my opinion, 1 day's failure in 1000 seems quite reasonable from a cost benefit perspective.

    1 failure in 1000 is most certainly inadequate from a file deletion viewpoint, and failure rate should be 1 in 100 million or whatever. Zero is obviously where we want to be but in a complex system, getting that is basically impractical without spending excessive resources. In the end, where do you draw a line?
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  4. JohnD's Avatar
    Posts : 80
    Windows 10 Pro 64-bit
       #93

    Most of the reports appear to be coming from users who obtained the Windows 10 license thanks to the free upgrade path Microsoft offered back in 201, suggesting that the issue is somehow related to it.
    That's me. Sorted now, the troubleshooter fixed it.

    users on the company's Community Support Forums and Reddit are reporting that their Windows 10 Pro systems are saying they are not activated, and telling users to install Windows 10 Home instead.
    Unbelievable.
      My Computer


  5. Posts : 913
    CP/M
       #94

    cereberus said:
    Let's assume the current servers are 99% reliable. Two servers in parallel ONLINE give 99.9% reliability, assuming one can take up demand (Automatic Standby). Three in parallel, 99.99%, Four 99.999% etc.

    Not true if you distinguish between service unavailability and service malfunction (this case).

    cereberus said:
    The above all assumes each parallel system is independent i.e. no common mode failure.

    Not this case; digital license database may be distributed replicated clustered etc but one sole database for all frontend servers.

    cereberus said:
    Given no real harm was done, the only issue is how much money MS would need to spend to reduce failure rate even further.

    Time and effort of all affected IT admins & employees is not gratis; furthermore, MS official incident explanation (necessary for reporting to management) is still missing.

    cereberus said:
    In my opinion, 1 day's failure in 1000 seems quite reasonable from a cost benefit perspective.

    Simple short term license service unavailability has no impact to existing customers but service malfunction like this does harm their systems and adds further costs to IT maintenance. And MS silence is quite unacceptable.
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  6. kado897's Avatar
    Posts : 39,372
    Windows 10 Home 64bit v20H2 and insider builds
       #95

    I suppose the one saving grace in all this is that the Home licence was not affected so most of general population have not been not been hit.
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  7. Posts : 575
    Windows 10
       #96

    Imagine that it would happen with a Critical system, let say, a Airplane Traffic Control system and such a failure happened.There must be another solution other than relay solely on Remote-Validation. That is not a secure way, as we have seen, it may fail because of various reasons.
    Remote "things" should be seen a Temporary situation for the 1st validation.
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  8. cereberus's Avatar
    Posts : 12,013
    Windows10
       #97

    muchomurka said:
    Not true if you distinguish between service unavailability and service malfunction (this case).




    Not this case; digital license database may be distributed replicated clustered etc but one sole database for all frontend servers.




    Time and effort of all affected IT admins & employees is not gratis; furthermore, MS official incident explanation (necessary for reporting to management) is still missing.




    Simple short term license service unavailability has no impact to existing customers but service malfunction like this does harm their systems and adds further costs to IT maintenance. And MS silence is quite unacceptable.
    After any incident, it is normal to do am investigation and ascertain root causes, lesson learned, way forward etc. This takes time. At best, in one day, all you will get is a holding statement which was issued i.e. it is an emerging issue. If nothing is explained in a few days time that is unacceptable. It is too soon to say it is unacceptable at the moment until tbe facts are fully known and appropriate remediation steps are outlined above in principle.
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  9. cereberus's Avatar
    Posts : 12,013
    Windows10
       #98

    Adalwar said:
    Imagine that it would happen with a Critical system, let say, a Airplane Traffic Control system and such a failure happened.There must be another solution other than relay solely on Remote-Validation. That is not a secure way, as we have seen, it may fail because of various reasons.
    Remote "things" should be seen a Temporary situation for the 1st validation.
    But it was not critical. Comparing apples and oranges is fruitless.
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  10. jimbo45's Avatar
    Posts : 10,474
    Windows / Linux : Arch Linux
       #99

    Hi there

    just think of the fun we had yesterday and the number of posts so unless everybody is at home not working then how much did yesterday's little exercise cost in "Lost Productivity" !!!

    Still Windows is Windows and if it worked perfectly 100% of the time we wouldn't be on this great Forum.

    In general it's not companies or people making mistakes that is a problem --
    own up quickly and fix it usually works best - nothing works 100% every time. It's when they try and hide the error that the cover up afterwards bites them. You can't hide this sort of stuff any more with instant round the world Internet.

    Cheers
    jimbo
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