New
#310
If the flack is overwhelming, they should recognise there are issues and really sit back and do something.
No realistic person expects perfection, just a really honest public committment to improve.
Nonetheless, the "buck stops here" applies.
Dona communicating via twitter is symptomatic of the whole communication issue.
I would respect her more if she held a proper press conference and admitted tthings needed to change AND IT WAS HER JOB to ensure that will happen.