Surface Pro 4 screen flicker

Applies to: Surface Pro 4


Creating the best products and experiences for our customers is our top priority. We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update. To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge.

Replacement Process

First, ensure that you have taken all the latest Surface and Windows Updates. Surface and Windows updates are designed to keep your device running in an optimal state. If screen flicker persists with all current updates installed, please contact Microsoft support. Once an agent has determined that your device is eligible for replacement, you will need to prepare your Surface for service. We will ship you a replacement device as soon as you return your existing device. Typically, it will take 5-8 business days for you to receive an exchange device from the date that you ship your current device back to us.

Additional Information

  • Only Surface Pro 4 devices, of any configuration, are covered under this program.
  • This offer is extended to both consumers and commercial customers.
  • This program does not apply to Devices damage caused by:
    • use with products not sold or licensed by Microsoft
    • any external cause (for example, by being dropped, exposed to liquid, or used with inadequate ventilation)
    • a repair done by anyone other than Microsoft or an authorized retailer or reseller.
  • The extension of a free replacement is applicable only for Surface Pro 4 devices which are experiencing screen flickering. For other repair needs, customers will continue to receive service under their existing Limited Warranty support or Microsoft Complete.
  • Microsoft provides replacement devices which are refurbished to the defined quality standards.
  • Customers who have already paid an out-of-warranty fee to repair the screen flickering issue will be offered a refund and should contact Customer Support for validation.


Source: https://support.microsoft.com/en-us/...screen-flicker