Malwarebytes - IMPORTANT: Web Blocking / RAM Usage Issue

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    Malwarebytes - IMPORTANT: Web Blocking / RAM Usage Issue

    Malwarebytes - IMPORTANT: Web Blocking / RAM Usage Issue


    Posted: 27 Jan 2018

    IMPORTANT: Web Blocking / RAM Usage Issue

    All,
    We're aware of an issue with a protection update that shipped an hour ago that is causing all web traffic to be blocked and RAM usage to climb. We are triaging this right now with all hands on deck. I will have an update shortly with root cause and will share with all of you as I get information.
    I completely appreciate the pain this is causing our users and we are working hard to resolve this.

    Marcin Kleczynski
    Chief Executive Officer
    RAM usage - what is going on?
    Extremely high memory usage
    Web protection will not turn on
    Malwarebytes services eating up memory (logs attached)
    MBAMservice sucks up 50+gb of ram, and eventually forces windows to reboot
    Ztruker's Avatar Posted By: Ztruker
    27 Jan 2018


  1. Posts : 13,947
    Windows 10 Pro X64 21H1 19043.1503
       #1

    Problem fixed. You need to update to 1.0.3803 package version, then reboot. That fixes the run away memory leak and Web protection not turning on.

    Major fiasco for Malwarebytes though. Hundreds of thousands, perhaps millions of computers trashed. I'm waiting for a call from my brothers and some friends
      My Computers


  2. Posts : 7,257
    Windows 10 Pro 64-bit
       #2

    Since I uninstalled MBM, I need a full installer. Anyone got a link?
      My Computers


  3. Posts : 200
    Wds10 - OEM
       #3

    Uhm... I didn't notice anything ...?
    Malwarebytes - IMPORTANT: Web Blocking / RAM Usage Issue-2018-01-27_15-59-13.jpg

    Malwarebytes - IMPORTANT: Web Blocking / RAM Usage Issue-2018-01-27_16-02-11.jpg
      My Computers


  4. Posts : 1,097
    Windows 10 Home x64 Version 1809 (OS Build 17763.437)
       #4

    swarfega said:
    Since I uninstalled MBM, I need a full installer. Anyone got a link?
    Start here https://www.malwarebytes.com/
      My Computer


  5. Posts : 7,257
    Windows 10 Pro 64-bit
       #5

    Thanks, everythings back to normal (for) now.
      My Computers


  6. Posts : 19
    Windows 10 Pro
       #6

    Yep, this had me on a conference call at work for almost 2 hours. Great day to be on call!!!
      My Computer


  7. Posts : 79
    Windows 10
       #7

    wow , mbm was using 14 gigs of ram ...
      My Computer


  8. Posts : 3,449
       #8

    Total said:
    wow , mbm was using 14 gigs of ram ...
    Has to be a threading loop!

    Happens a lot ...
      My Computer


  9. Posts : 1,097
    Windows 10 Home x64 Version 1809 (OS Build 17763.437)
       #9

    This morning I'm now up to 1.0.3806.
      My Computer


 

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