Windows 10 Update Problem

jmee2k18 · 31 Mar 2021

Hi all i was hoping for some help please.

Im on windows 10 Home - Version 10.0.18363 Build 18363.

Dell Laptop.

I had the message that my current build is coming to the end of life.
When i try to up date, it gives me a warning that i need to un install Virtual box before i can continue with the update.
Now i have never, to my knowledge installed the program.

When i use IObit uninstaller to find the program it cant find it. I even try to use the built in add / remove that is built into wndows. Nothing found.

I have downloaded Virtual box and installed the latest version, then removed it. Still cant updsate.
Any advice people?

Please see the attached picture of what it says.

Thank you for any help.

Bastet · 31 Mar 2021

The error message can appear if you’re running emulation software.
Also are you running Macrium Reflect 8 beta as this has Virtualbox in order to boot images?

Garyw · 31 Mar 2021

See if this helps-

https://www.google.com/url?client=in...HTyjrANPGzVT61

Paul Black · 31 Mar 2021

Hello @jmee2k18,

Just a suggestion, try Revo Uninstaller, it has been known to pickup programs that have otherwise not shown up . . .

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About Revo Uninstaller - FREE:

The Uninstaller module is Revo Uninstaller ‘s primary feature for situations when a program won’t uninstall normally or when you have some doubts that a program has not been uninstalled completely.

Also when a program is uninstalled, often times there are multiple files, folders, and/or Registry entries left on your system, which can cause various issues if not removed. This happens more frequently than you might think.

Revo Uninstaller acts as both a replacement and a supplement to the built-in functionality in Windows by first running the built-in uninstaller for the program, and then scanning for leftover data afterwards, making it your best choice when it comes to completely remove stubborn programs, temporary files, and other unnecessary program data that is left behind after the standard uninstall process.

I find that when uninstalling software, Revo Uninstaller [ FREE ] is excellent. It has an option to Scan for leftover items after the initial uninstall [ using the softwares own uninstall process if one exists ] using an Advanced Scan option.

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I hope this helps!

zbook · 31 Mar 2021

Please run:

V2 and DM:

BSOD - Posting Instructions

Upgrade_failure_info.bat - Click here to go to the BSOD batch repository to download and run this batch file.

Setupdiag:
https://docs.microsoft.com/en-us/win...rade/setupdiag
https://docs.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

jmee2k18 · 31 Mar 2021

Bastet said:

The error message can appear if you’re running emulation software.
Also are you running Macrium Reflect 8 beta as this has Virtualbox in order to boot images?

Hi mate, thanks for taking the time to reply.

I am not running any emulation software or Macrium Reflect 8.

- - - Updated - - -

Garyw said:

See if this helps-

https://www.google.com/url?client=in...HTyjrANPGzVT61

Hi mate, thanks for taking the time in replying, it appears that i am having the same issue as that user you linked to. Sadly it doesn't help.

- - - Updated - - -

zbook said:

Please run:

V2 and DM:

BSOD - Posting Instructions

Upgrade_failure_info.bat - Click here to go to the BSOD batch repository to download and run this batch file.

Setupdiag:
https://docs.microsoft.com/en-us/win...rade/setupdiag
https://docs.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

Hi there. Thanks for taking the time to reply and try to help me.

I have ran what you asked me to run ( i assume i have done it correctly ) Would you like to me to upload them to my google drive or ?

Thanks.

Bastet · 31 Mar 2021

Some further suggestions here:
How to Fix “What Needs Your Attention” Windows 10 Setup Errors
https://answers.microsoft.com/en-us/...e-edada7490d66

zbook · 31 Mar 2021

When available please upload or post share links.

How to Upload and Post Screenshots and Files at Ten Forums

jmee2k18 · 31 Mar 2021

zbook said:

When available please upload or post share links.

How to Upload and Post Screenshots and Files at Ten Forums

Cheers mate, i have sent you a PM. I hope you don't mind.

zbook · 31 Mar 2021

1) Run:

Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.

2) Update the BIOS: 1.9.3 > 1.12.1
https://www.dell.com/support/home/en...15-7577-laptop

3) Uninstall Kaspersky AV with the applicable uninstall tool:
https://support.kaspersky.com/common/uninstall/12783

4) After completing the above steps upgrade from windows 10 1909 (19H2) > 20H2

5) For any failure:

a) Run Setupdiag:

https://docs.microsoft.com/en-us/win...rade/setupdiag

b) Post share links for CBS and CBSpersist
C:\Windows\Logs\CBS\CBS.log

c)Open administrative command prompt (ACP) and type or copy and paste:

findstr /c:"CONX" C:\$Windows.~BT\Sources\Panther\setupact.log >"%userprofile%\Desktop\Setupactdetails.txt"

Find the new text file on the desktop > post a share link

Code:

Installation Failure: Windows failed to install the following update with error 0x8024200D: Feature update to Windows 10, version 20H2.

Code:

Installation Failure: Windows failed to install the following update with error 0xC1900208: Feature update to Windows 10, version 20H2.

Code:

0XC1900208    MOSETUP_E_COMPAT_INSTALLREQ_BLOCK    The system does not pass the compat scan to install the update.

Code:

0XC1900209    MOSETUP_E_COMPAT_INSTALLREQ_CANCEL    The user has chosen to cancel because the system does not pass the compat scan to install the update.

Code:

Installation Failure: Windows failed to install the following update with error 0xC1900209: Feature update to Windows 10, version 20H2.

Code:

Installation Failure: Windows failed to install the following update with error 0x80240017: 2021-02 Cumulative Update Preview for .NET Framework 3.5 and 4.8 for Windows 10 Version 1909 for x64 (KB4601556).

Code:

0x80240017    The upgrade is unavailable for this edition of Windows.    Administrative policies enforced by your organization might be preventing the upgrade. Contact your IT administrator.

Search for:
dnplayerext2
dnplayerext2\virtualbox.exe
voidtools

This ldplayer is an android emulator: LDPlayer - Fastest Android Emulator for PC, Free Download

Code:

c:\program files (x86)\kaspersky lab\kaspersky total security 21.2\avp.exe
  ProgramId 00003b373d15c9fe63b215c1ab166bb527c800000904  
Size 0x000000000005D3E8  
ApplicableTargetVersion ALL    AvDisplayName Kaspersky Total Security 
   HasUpgradeExe TRUE    IsAv TRUE    ReinstallUpgradeMessage 
This app isn’t compatible with Windows 10 and won’t be available after upgrading. 
For more info or to get an updated version, contact your antivirus provider. 
After you’ve upgraded your PC, we’ll turn on Windows Defender or a previously 
installed compatible product to help protect your PC. Select Confirm if you would like to 
proceed with the Windows 10 upgrade.

Code:

BlockUpgrade TRUE    COMPANY_NAME Oracle Corporation 
   FILE_VERSION 5.1.4.110228    IsSdbBlockUpgrade TRUE    IsSdbBlockUpgradeUx TRUE 
   LINK_DATE 08/16/2016 18:18:32 
   LowerCaseLongPathUnexpanded %programfiles%\dnplayerext2\virtualbox.exe 
   Name VirtualBox.exe    NeedsUninstall TRUE    NtfsIdHigh 327680 
   NtfsIdLow 325171    PRODUCT_NAME Oracle VM VirtualBox 
   PRODUCT_VERSION 5.1.4.110228    
AppType Application  AssetType Application  HiddenArp false  Language 2057

Code:

IsSdbBlockUpgrade TRUE    IsSdbBlockUpgradeUx TRUE 
   LINK_DATE 08/16/2016 18:18:32 
   LowerCaseLongPathUnexpanded %programfiles%\dnplayerext2\virtualbox.exe 
   Name VirtualBox.exe    NeedsUninstall TRUE    NtfsIdHigh 327680 
   NtfsIdLow 325171    PRODUCT_NAME Oracle VM VirtualBox 
   PRODUCT_VERSION 5.1.4.110228 
   AppType Application  AssetType Application  HiddenArp false  Language 2057

Code:

DT_ORD_FIL_BlockUpgradeUxStatus TRUE    DT_ORD_FIL_DisplayAsGenericHardware FALSE    DT_ORD_FIL_HasMigTypeForMode FALSE    DT_ORD_FIL_MigXmlRemovedStatus FALSE    DT_ORD_FIL_ReinstallAfterUpgradeStatus FALSE    DT_ORD_FIL_ReinstallAfterUpgradeUxStatus FALSE    DT_ORD_FIL_ReinstallAfterUpgradeWarnStatus FALSE    DT_ORD_FIL_ReinstallAfterUpgradeWarnUxStatus FALSE    DT_ORD_GAT_HasGatedSdbEntry FALSE    DT_ORD_GAT_HasGatedWarnSdbEntry FALSE    ApplicableTargetVersion 20H1    ApplicableTargetVersion ALL    BIN_PRODUCT_VERSION 5.1.4.10228    BOE_ProgramId 000613fe11074660ed3e9de1fbca29f1bfcb00000904    BlockUpgrade TRUE    COMPANY_NAME Oracle Corporation    FILE_VERSION 5.1.4.110228    IsSdbBlockUpgrade TRUE    IsSdbBlockUpgradeUx TRUE    LINK_DATE 08/16/2016 18:18:32    LowerCaseLongPathUnexpanded %programfiles%\dnplayerext2\virtualbox.exe    Name VirtualBox.exe    NeedsUninstall TRUE    NtfsIdHigh 327680    NtfsIdLow 325171    PRO

Code:

BIN_PRODUCT_VERSION 5.1.4.10228 
   BOE_ProgramId 000613fe11074660ed3e9de1fbca29f1bfcb00000904 
   BlockUpgrade TRUE    COMPANY_NAME Oracle Corporation 
   FILE_VERSION 5.1.4.110228    IsSdbBlockUpgrade TRUE    IsSdbBlockUpgradeUx TRUE 
   LINK_DATE 08/16/2016 18:18:32 
   LowerCaseLongPathUnexpanded %programfiles%\dnplayerext2\virtualbox.exe 
   Name VirtualBox.exe    NeedsUninstall TRUE    NtfsIdHigh 327680 
   NtfsIdLow 325171    PRODUCT_NAME

Code:

   DT_ORD_FIL_BlockUpgradeUxStatus TRUE    DT_ORD_FIL_DisplayAsGenericHardware FALSE    DT_ORD_FIL_HasMigTypeForMode FALSE    DT_ORD_FIL_MigXmlRemovedStatus FALSE    DT_ORD_FIL_ReinstallAfterUpgradeStatus FALSE    DT_ORD_FIL_ReinstallAfterUpgradeUxStatus FALSE    DT_ORD_FIL_ReinstallAfterUpgradeWarnStatus FALSE 
   DT_ORD_FIL_ReinstallAfterUpgradeWarnUxStatus FALSE    DT_ORD_GAT_HasGatedSdbEntry FALSE    DT_ORD_GAT_HasGatedWarnSdbEntry FALSE    ApplicableTargetVersion 20H1    ApplicableTargetVersion ALL    BIN_PRODUCT_VERSION 5.1.4.10228    BOE_ProgramId 000613fe11074660ed3e9de1fbca29f1bfcb00000904    BlockUpgrade TRUE    COMPANY_NAME Oracle Corporation    FILE_VERSION 5.1.4.110228    IsSdbBlockUpgrade TRUE    IsSdbBlockUpgradeUx TRUE    LINK_DATE 08/16/2016 18:18:32    LowerCaseLongPathUnexpanded %programfiles%\dnplayerext2\virtualbox.exe    Name VirtualBox.exe    NeedsUninstall TRUE    NtfsIdHigh 327680    NtfsIdLow 325171    PRODUCT_NAME Oracle VM VirtualBox    PRODUCT_VERSION 5.1.4.110228    AppType Application  AssetType Application  HiddenArp false

Code:

 AssetType File  BinFileVersion 5.1.4.10228  BinaryType pe64_amd64  FileId 0000dc5cfaa284a71154e6be4282e1084febb52491c3  LongPathHash virtualbox.exe|ae33342078ecec62  LowerCaseLongPath c:\program files\dnplayerext2\virtualbox.exe  ProgramId 000613fe11074660ed3e9de1fbca29f1bfcb00000904  Size 0x0000000000102620  ApplicableTargetVersion 20H1    SdbAppGuid {13b56b25-3395-4c18-9ef6-b948f714564b}    SdbAppName VirtualBox    SdbAppVendor Oracle    SdbBlockOverrideType SDB_UX_BLOCKTYPE_OVERRIDE_UPGRADE_BLOCK    SdbBlockType BlockUpgrade    SdbEntryGuid {d2fe668f-5cfb-4c21-b0ad-ea466a368ef7}    SdbFwLink 2026398    ApplicableTargetVersion ALL    ApplicableTargetVersion 20H1