Windows 10: Cannot add 'Other User' Error message = this isn't MS account but is.

  1.    15 Nov 2017 #1

    Cannot add 'Other User' Error message = this isn't MS account but is.


    Hello

    I have purchased an Insignia Tablet running Windows 10. I have set it up with my MS 365 account and everything went properly. When I tried to add a second user, as soon as I enter the email, I get "Looks like this isn't a Microsoft account. Try another email or sign up for a new one". But it IS a MS 365 Premium account just like mine, and it needs to be this email address because everything is tied into a workflow environment. How might I make this work?

    Thx

    Dave
      My ComputerSystem Spec


  2. Posts : 7,474
    Windows 10 Pro x64 Build 1709
       15 Nov 2017 #2

    Hi dwelch. Welcome to the TenForums @dwelch

    Started googling your issue (searched Looks like this isn't a Microsoft account Office 365). Some of the hits were old but the gist was they are validated differently.

    You mention workflow so I imagine this is an organization and you might be using Active Directory so maybe this link applies.

    https://social.technet.microsoft.com...10itprogeneral

    The symptoms seems very close. Do you have formal support with MS?

    Maybe the above will at least point you in right direction. Another member may have a better solution.


    Ken


      My ComputerSystem Spec


 

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