Windows 10: Unable to setup new user account

  1.    05 Nov 2017 #1

    Unable to setup new user account

    I had another issues prior to this one that I posted about yesterday and now this is a new issue that popped up as a result.

    Right now the only user account on my machine is the system admin account, which I had to setup to get admin permissions going on my computer. Now I'm trying to (hopefully) get my old user account set back up again with all of my installed software and settings. If not my old user account, at least a new one that uses my windows credentials.

    The problem I'm running into is that I get this window when I click the option to add a new user account:

    Click image for larger version. 

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    I'm not sure how to proceed. If I can get that user account "David" set back up, that would be ideal. If not , I'll do a new one but based on this window I have no idea how to do either one. It should be asking me for a username and password but it just takes me to this window. Any help is appreciated.
      My ComputerSystem Spec

  2. Brink's Avatar
    Posts : 32,182
    64-bit Windows 10 Pro build 18237
       05 Nov 2017 #2

    Hello David, :)

    Run the command below in a command prompt and post back with its output to see what it says about the state of your "David" account. This should help to determine what to do next.

    net user David

    View User Account Details in Windows 10 User Accounts Tutorials
      My ComputersSystem Spec

  3.    05 Nov 2017 #3

    C:\Users\Administrator>net user david
    User name David
    Full Name David xxxxxx
    User's comment
    Country/region code 000 (System Default)
    Account active Yes
    Account expires Never

    Password last set 9/4/2017 6:45:59 PM
    Password expires Never
    Password changeable 9/4/2017 6:45:59 PM
    Password required Yes
    User may change password Yes

    Workstations allowed All
    Logon script
    User profile
    Home directory
    Last logon Never

    Logon hours allowed All

    Local Group Memberships *HomeUsers
    Global Group memberships *None
    The command completed successfully.
    That's what I'm getting at the moment.
      My ComputerSystem Spec

  4. Brink's Avatar
    Posts : 32,182
    64-bit Windows 10 Pro build 18237
       05 Nov 2017 #4

    I see one problem with the account. It's only a member of the "HomeUsers" group (aka: HomeGroup), but is not a member of the "Administrators" group to be an administrator account.

    You can run the command below in an elevated command prompt to add the "David" account as a member of the "Administrators" group.

    net localgroup "Administrators" "David" /add

    Add or Remove Users from Groups in Windows 10 User Accounts Tutorials

    Afterwards, see if you're able to either switch user to your "David" account, or sign in to your "David" account after signing out or at startup.
      My ComputersSystem Spec


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