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  1.    2 Weeks Ago #11
    Join Date : Jul 2015
    Posts : 53
    Windows10
    Thread Starter

    Quote Originally Posted by hondacrv View Post
    i would do a reset and have a fresh copy of windows 10 minus all of dells bloatware and power dvd garbage installed go to settings>update& security> recovery> reset this pc . i would not do it thoe if you have moved a lot of stuff over.
    Thanks for the instructions.
    I'll do it now and get it over with.........lol

    I never reached the point of moving a lot of things over yet.

    I was too frustrated with the other issues.

    Thanks
      My ComputerSystem Spec
  2.    2 Weeks Ago #12
    Join Date : Jul 2015
    Posts : 53
    Windows10
    Thread Starter

    Quote Originally Posted by hondacrv View Post
    i would do a reset and have a fresh copy of windows 10 minus all of dells bloatware and power dvd garbage installed go to settings>update& security> recovery> reset this pc . i would not do it thoe if you have moved a lot of stuff over.
    I did a reset following your instructions.

    There were 2 options to reset the computer and I chose the one on top that offered to keep items already loaded
    but to get rid of APPS.

    The second one on the bottom suggested it would delete everything and start over.

    After 45 minutes or so of waiting, it said that a problem was encountered and no changes were made.

    I am going to try again using the second option.

    This should not be happening to a new laptop.
      My ComputerSystem Spec
  3.    2 Weeks Ago #13
    Join Date : Jul 2015
    Posts : 53
    Windows10
    Thread Starter

    I redid the Restart a second time and I got the same message, that an error occurred and the cycle could not be completed.

    I used both options to Restart it.

    It's messed up if the computer won't even Reboot itself.

    I'm really screwed..........lol.
      My ComputerSystem Spec
  4.    2 Weeks Ago #14
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,934
    Win 10 Pro (1703)

    Time to clean install Windows.
    Download Windows 10 ISO File Installation Upgrade Tutorials
    Create Bootable USB Flash Drive to Install Windows 10 Installation Upgrade Tutorials
    Clean Install Windows 10 Installation Upgrade Tutorials

    - and this time, as soon as you have your user account set up, and before you do ANYTHING else, create your first disk image- e.g. use Macrium Reflect (free) + a large enough external storage medium (e.g. USB disk) for your disk image sets.

    Option Backup Windows.

    We continually and strongly urge users to use disk imaging. Tat way you can usually recover quickly and without technical help to a previous working state- without clean installing.

    Here's my write-up on the value of disk imaging.

    Everyone who contributes regularly here uses and recommends disk imaging.

    If you use it, you can recover from:
    - a failed disk drive (restore to a new one)
    - ransomware (which encrypts your disk)
    - user error
    - unrecoverable problems from failed updates to problem programs
    - unbootable PC (hardware faults aside)

    Images also act as a full backup- you can extract files too.

    You can even use images to help you move more easily and quickly to a new PC.
    Can be used with Laplink software to transfer your build automatically to another PC

    Imaging can even help you sleep at night knowing you have a second chance.

    Creating disk images lets you restore Windows and all your imaged disks and partitions to a previous working state from compressed copies you have created and kept updated on external storage media, quickly and probably without technical help.

    Many here recommend Macrium Reflect (free) as a good robust solution and more reliable than some others. It’s
    - more feature rich
    - more flexible
    - more reliable
    than Windows Backup and Restore system images.

    It's well supported with videos, help and a responsive forum.

    There are other such programs, free/commercial, some with simpler interfaces, but Macrium R is one of the most robust and reliable.

    How long does it take?
    SSD+ USB3 - maybe 15 mins for the first system image, less thereafter
    HDD + USB2 - maybe 40-50 mins
    That’s with little personal data, few programs installed.
    - of course, depends how much you have on C:
    (You can and should image all your partitions and disks)

    Once you've created your first image, keep it updated with e.g. differential imaging- which images just changes from the first image, more quickly, and creates a smaller image file.

    You need a backup medium - say- twice as large as the total amount of data you are imaging to keep a reasonable number of differential images. This will vary dependent on the number of images you keep, so is only a rough practical guide.

    Some comment that system restore isn't always reliable; if it works and solves the problem, great. But sometimes restores won't work or fail. And of course a restore point only covers a limited number of aspects of the system. That’s where disk imaging comes in.

    (There's a tutorial on Macrium in the Tutorials section, and a couple of videos in the user videos section on this forum)
    Backup and Restore with Macrium Reflect Backup Restore Tutorials
    Windows 10 instructional videos by Ten Forums members
      My ComputerSystem Spec
  5.    2 Weeks Ago #15
    Join Date : Jul 2015
    Posts : 53
    Windows10
    Thread Starter

    I called the Dell helpline before I did any more altering on the computer . I was online with a guy from the Philippines for an hour but he fixed the problem with the log in password and got rid of the second user name.

    We tried to fix the issue with the username in the start up window but he had the same results as myself.
    My start up name is Raymond G......he went to the same window that I did and eliminated the G in the box for last names but then he could not save the changes just like myself.

    He said he dealt with a woman with the same problem and she had to restart it several times before it was permanent.
    So far I still have it. We'll see.

    One thing I was left with is a black background. After the laptop boots up and the shortcuts are displayed on the desktop, the background is jet black. Previously, it was a friendly looking blue.

    The screen was black when he was online, moving my cursor around so I did not think anything about it.

    But after I got offline and restarted it a few times, it has remained black.

    How do I change the background of the Desktop from a depressing black to the standard, friendly blue?

    Thanks!
      My ComputerSystem Spec
  6.    2 Weeks Ago #16
    Join Date : Jul 2015
    Posts : 870
    Windows 10 Home

    "How do I change the background of the Desktop from a depressing black to the standard, friendly blue?"

    easy. All settings/Personalization/Background (you can see that mine is default black !

    Click image for larger version. 

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      My ComputerSystem Spec
  7.    2 Weeks Ago #17
    Join Date : Jul 2015
    Posts : 53
    Windows10
    Thread Starter

    Quote Originally Posted by mrgeek View Post
    "How do I change the background of the Desktop from a depressing black to the standard, friendly blue?"

    easy. All settings/Personalization/Background (you can see that mine is default black !
    Thanks, I figured it out after I posted the question.
    Maybe the screen was black because it was easier for the Dell guy to work with.
    I like the pleasant blue with the geometric balls myself.

    Thanks for your help.
      My ComputerSystem Spec

 
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