Page 1 of 2 12 LastLast
  1.    3 Weeks Ago #1
    Join Date : Aug 2015
    Canada
    Posts : 113
    Windows 10 pro x64-bit

    User name or password is incorrect message upon restart after FCU


    Since after installing Fall Creators update I am facing a very weird issue for which I don't seem to find any solution anywhere. Whenever I restart/reboot my PC, the first screen that shows up even before the logon screen is:"The user name or password is incorrect"How can that be, when I have not even had a chance to enter any user name or password. After clicking OK on the infamous message, then I will have the logon screen where I can enter my credentials (user name & password). After that, everything will go smooth.The problem is nerve-racking, frustrating, freaking aggravating. I even changed my password but to no avail. I also ran a repair install with no luck either. Two temporary solutions I found didn't appeal well to me:- netplwiz settings: Untick Users must enter a user name and password to use this computer (I don't want to leave my computer unprotected)- Enter the following command in Run box: shutdown /r /t 0 (I don't want to do that every time I am restarting my PC).I am wondering if anyone has experienced the same issue after installing Fall Creators Update. It seems that this problem is not new and has been around since Vista & Win 7 especially after an upgrade.
    Last edited by IronZorg89; 3 Weeks Ago at 15:46.
      My ComputerSystem Spec
  2.    3 Weeks Ago #2
    Join Date : Jul 2015
    Posts : 3,724
    10 Pro

    This isn't a new problem - it has happened to me since Windows 7 at least (now and again).

    Try toggling netplwiz on and off a few times restarting in-between - it often resets it.
      My ComputerSystem Spec
  3.    3 Weeks Ago #3
    Join Date : Aug 2015
    Canada
    Posts : 113
    Windows 10 pro x64-bit
    Thread Starter

    Quote Originally Posted by lx07 View Post
    Try toggle on and off netplwiz a few times restarting inbetween - it often resets it.
    I have tried this "Once" but not a few times. I am going to try the latter and see what gives. Thanks!
      My ComputerSystem Spec
  4.    3 Weeks Ago #4
    Join Date : Aug 2016
    S/E England
    Posts : 4,509
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by IronZorg89 View Post
    ...Whenever I restart/reboot my PC, the first screen that shows up even before the logon screen is:"The user name or password is incorrect"How can that be, when I have not even had a chance to enter any user name or password....
    Quite easily. In netplwiz you can untick 'Users must enter a username and password to use this PC' then set up a user to automatically sign in.
    Sign in User Account Automatically at Windows 10 Startup

    If you enter an incorrect name and/or password for the user to automatically log in (which you are allowed to, it's not checked) then you'll see that message at startup. To clear it, open Netplwiz and either tick the box, or untick it and correct the user's details.

    In your case, looks like something in this area got misconfigured during the upgrade to FCU. Should be easy to reset.

    As a side note, sometimes an incorrect password here can be useful. For a family PC where security isn't an issue, some choose to have no passwords for their users. In this case, then at startup there won't be a prompt to choose a user, it will automatically sign in as the last user who was signed in. To get a choice of users at startup, you could set a user to log in automatically, but with an incorrect password.
      My ComputersSystem Spec
  5.    3 Weeks Ago #5
    Join Date : Aug 2015
    Canada
    Posts : 113
    Windows 10 pro x64-bit
    Thread Starter

    Quote Originally Posted by lx07 View Post
    This isn't a new problem - it has happened to me since Windows 7 at least (now and again).

    Try toggling netplwiz on and off a few times restarting in-between - it often resets it.
    I have just finished trying it three times and restarting in between. It didn't work. I think I am going to go for a clean boot procedure and I will post back.
      My ComputerSystem Spec
  6.    3 Weeks Ago #6
    Join Date : Aug 2015
    Canada
    Posts : 113
    Windows 10 pro x64-bit
    Thread Starter

    Quote Originally Posted by Bree View Post
    Quite easily. In netplwiz you can untick 'Users must enter a username and password to use this PC' then set up a user to automatically sign in.
    Sign in User Account Automatically at Windows 10 Startup

    If you enter an incorrect name and/or password for the user to automatically log in (which you are allowed to, it's not checked) then you'll see that message at startup. To clear it, open Netplwiz and either tick the box, or untick it and correct the user's details.

    In your case, looks like something in this area got misconfigured during the upgrade to FCU. Should be easy to reset.

    As a side note, sometimes an incorrect password here can be useful. For a family PC where security isn't an issue, some choose to have no passwords for their users. In this case, then at startup there won't be a prompt to choose a user, it will automatically sign in as the last user who was signed in. To get a choice of users at startup, you could set a user to log in automatically, but with an incorrect password.
    Thanks for your assistance, Bree. The thing is I want to be able to restart the computer as it used to be before FCU, i.e., right-click the Windows logo button at the far extreme left of the Taskbar and hover over "Shut down or sign out" and then click on Restart and not having this mind-boggling message: "The user name or password is incorrect".

    I really don't want to leave my computer unprotected. I have three accounts on my PC: mine as the administrator, a standard user account, and a local Administrator account. I have also tried what you have suggested in netplwiz, — untick the: "users must enter a user name and password to use this computer" where one is asked to select the user and then enter user name and password — It works, but it is just a temporary solution. As I just mentioned to "Ix07" above, I am going to try a clean boot procedure and will post back. I am pretty sure some apps either from UWP or from my desktop is causing the issue.
      My ComputerSystem Spec
  7.    3 Weeks Ago #7
    Join Date : Oct 2013
    Posts : 25,227
    64-bit Windows 10 Pro build 17040

    Hello IronZorg89,

    If you haven't already, check to see if you may need to "Verify" your Microsoft account using option 1 below.

    Add or Remove Trusted Devices for Microsoft Account User Accounts Tutorials
      My ComputersSystem Spec
  8.    3 Weeks Ago #8
    Join Date : Aug 2015
    Canada
    Posts : 113
    Windows 10 pro x64-bit
    Thread Starter

    Quote Originally Posted by Brink View Post
    Hello IronZorg89,

    If you haven't already, check to see if you may need to "Verify" your Microsoft account using option 1 below.

    Add or Remove Trusted Devices for Microsoft Account User Accounts Tutorials
    I had it "Verify" your Microsoft account as I mentioned in your thread (tutorial): Add Shutdown to desktop context menu. That's when after receiving the code from Microsoft on my phone, I thought everything was OK. Meaning I don't have Verify anymore as suggested in Option One of the tutorial you are referring to.

    My gut feelings are telling me to try a clean boot procedure, because every time I click on "Restart" I have this very first message: "This app is preventing you from restarting" to which I always click on "Restart anyway". The point is I don't know diddly-squat about which app it is, since there is only a nameless generic icon beside the message.

    Thanks anyhow, I will post back.
      My ComputerSystem Spec
  9.    3 Weeks Ago #9
    Join Date : Aug 2015
    Canada
    Posts : 113
    Windows 10 pro x64-bit
    Thread Starter

    I have tried the clean boot procedure by following the Tenforums' tutorial to a T, but couldn't find the culprit. My guess is, since one has to "Hide all Microsoft services" while clean booting, it has got to be one of those from Microsoft. I have not tinkered around with the latter for fear that I might not be able to restart at all. Probably, I will give it a try at Microsoft Services tomorrow and see what happens..
      My ComputerSystem Spec
  10.    3 Weeks Ago #10
    Join Date : Aug 2015
    Canada
    Posts : 113
    Windows 10 pro x64-bit
    Thread Starter

    Eureka!!!. I really found the solution to the problem and it was something very simple. All one has to do is to go to Settings (gear icon) > Accounts > Sign-in Options. In the Sign-in options page, scroll down up to Privacy. Underneath the latter, put the toggle to "OFF" for "Use my sign-in info to automatically finish setting up my device after an update or restart". That really did the trick, because after that I restarted the PC twice, just to make sure and I never saw again the message " The user name or password is incorrect". I did it for both of my PCs which rebooted directly to the logon screen.

    Click image for larger version. 

Name:	Sign-In Options In Settings.JPG 
Views:	4 
Size:	77.4 KB 
ID:	161148

    A big thank you at @Brink, @ Bree, @ Ix07 for your help and support.
      My ComputerSystem Spec

 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
The user name or password is incorrect at logon screen
Hi, I've installed Ubuntu side by side with Windows 10. After selecting to boot windows from grub bootloader I get a logon screen with the message: 160200 When I press enter the logon process goes as usual I enter my password and login. How...
User Accounts and Family Safety
Solved Clock incorrect after restart
Sometime in the past couple of weeks, Windows 10 (1511, build 10586.679) has begun to show the incorrect time after restart or when waking from sleep. It's as if the computer thinks that no time has passed since I shut it down; it just starts/wakes...
General Support
"Password is incorrect" on domain controller user account
I received a new laptop at work to install Windows 10 Pro on. It previously had Windows 8 Home but I did a clean install of Windows 10 and upgraded it to Pro using a valid key. The issue I'm facing now is that when I try to login, I get the...
User Accounts and Family Safety
'incorrect user name and password'
I am a beginner with windows 10. When I log in I now get 'incorrect user name and password' and I see I have now got two User Accounts in my own name. How do I get rid of the wrong one? (I'm sure this has been asked many times but I couldn't find...
User Accounts and Family Safety
Incorrect Password after changing 'user'
Hello all. Newbie here and not very tech savvy. I was working on my laptop just fine this morning and when using a specific program noticed it was saving work as a previous user. So I went to accounts and changed the user name to mine. Now when I...
User Accounts and Family Safety
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 12:44.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums